I've been a member of the AAEC Credit Union as long a I've been an educator. I enjoy that they…read moreactively support education in the area. Their loan rates are low and their savings rates are high, at least when compared to commercial banks. I always feel like I get great service from this credit union. As an advantage, they are one of the only financial institutions that still offer a coin counter. I highly recommend AAEC Credit Union for your financial needs!

I was able to get my questions answered and loan application processed in a timely manner for my…read morecar purchase. It was also a nice option to be able to do this all remotely as I have limited availability and a toddler at home.

I have been banking with Village Bank since they opened up quite a few years ago. I have always…read morefound the employees very helpful and friendly. I usually go to the Palwaukee Plaza branch, nice people, convenient parking, and a coin counting machine. I can't ask for anything else. Bill R.

I have been a long time customer for approx 20 years. I received a call today from…read moreMetro saying a bill of $4 and some cents is coming out of my savings account today and I am $.19 short. The banker said if I didn't deposit $.19, the bank would reject my payment and I would get a $30 fee on top of that for $.19. Now I have a savings account with $250 in it at Metro and my payday is this Thursday. I asked if they could just lend me out of my savings account the $.19 to cover the short amount and in three days the money would be back. They can see I have been a long time customer with guaranteed payment every two weeks on a Thursday. Now this is my mistake my bill was short, I thought the amount of money I had left in the account covered the bill in it's entirety. I own up to this. I called Metro back and asked if they could just pull $.19 from the $250 in my saving account and put it toward the bill. The banker aggressively said "no, there's a $250 pledge on the account and we don't pay your bills for you when you're short. " I explained my two other banks have covered the amount I was short a few times (under $15) and sent a letter explaining what they did for me and also said no bank fee was assessed In them doing so As a courtesy for being a good customer. This banker angrily said "that's not true! Banks don't do that." Actually, good banks do- especially ones who put customers first. So I will be sending her a copy of the bank letters I received Just to prove her wrong on this. I asked to speak with a manager. No one would talk to me and the time to get the $.19 was down to an hour. So I had to drive 45 mins to get to the bank to deposit my $.19. This bank looks down on you for being poor. Ive dealt with this bank for years. This is not the first time they've been rude to me. I never wrote a review, because I just felt like maybe the staff member had a bad day, but this seems to be an ongoing thing and today's situation was the final straw. This bank was used for just a savings account and a credit card, which was given to me when I started working at my job. I will be changing careers soon and will be closing all my accounts with Metro soon. If this bank won't help me with $.19, when the money is in my savings account, what makes you think they will help you? Do yourself a favor and go elsewhere where customers are put first and not looked down upon.

We had a great experience here opening my daughters kids account. We were greeted on the phone by…read moreJulianna who was great at answering questions and she set us up with a super quick appointment, when we got there Ryan Neubauer took care of us. he was excellent and knows his stufff. Good work young man! I have been in the Credit Union world for over 20 years and know how to recognize a good credit union. this is one of the good ones. excellent service, great location and an array of services offered. Stop in and experience the Credit Union difference. thanks guys! Shake and bake seal of approval.

I recently opened up a new account there. Daniel, the banking representative was so nice and so…read morevery helpful. I went to the Mount Prospect location. Very old-fashioned customer service. Also they do not use overseas call centers. It was a great experience.

Was never told interest accrues daily; they could not provide accurate interest calculations,…read moredenied a payment in full without telling me why, allowed me to provide savings account information, and would not remove any of the interest accrued due to their error. I felt misled on many occasions.

Personal bankers (specifically Kathy) is NOT nice, does not want to help you with anything and does…read morenot return phone calls or emails !!!

It's actually BMO bank now ... just great service , came in to open a CD one of the best rates I…read morecould find ! Great team

Excellent service w/ very prompt responses. This bank offers loans at paramount rates that are…read moreunmatched by any other commercial lenders. Extremely pleased with my experience. Highly recommend this bank.

From the owner: We Take You Into Account…read more Ben Franklin Bank is a full-service community bank, serving the northwest suburban area. For more than 100 years, we have provided friendly and personal service to our customers. We take pride in offering competitive interest rates and a wide range of services that give you the freedom to organize your personal and business finances. For more information, call us today!

I would NOT recommend anyone to bank at Village Bank and Trust. The staff are very rude,…read moreunprofessional and hostile. Clearly, if this how the staff conduct themselves, then it just proves the management is the same. The teller are always clues about so many bank related topics, types of currency, bills, coins and accounts. A few tellers have said things like; I aint gonna do dhat.. or Na uh, noo! One of their teller couldn't even pronounce standard word, verbiage. Yes, that is an actually quote. I have been in the banking industry for 35 years and I have seen such a decline in the employees, lack of education and caliber, experience in banking or with the public, broken English. Not good at all.

This is literally the most inept financial institution alive. total lack of website functionality,…read moretech support is completely worthless..WORTHLESS. Yelp really needs to provide an option for zero stars or better yet negative stars. I am finally at my whits end. Closing my personal checking, personal savings, business banking and all my kids super saver accounts. Feels good to finally say that.

Bad aditude from inside tellers go to other locations if you have a choice you will regret trying…read moreto get your stuff done at this place made it very confusing to add or remove any money from both are accounts will not visit this branch again

Usually have Jennie as my teller. Fantastic lady. Always very nice and always accurate. A…read morepleasure to deal with

Incredibly poor customer service. Opened a new account over two weeks ago and they still haven't…read morebeen able to figure out online access! Multiple calls and commitments that "treasury management" is working on the request. Really? Not online banking just online access to view the account. A simple request that can't be accomplished. Unbelievable! Finally got this issue resolved. While it looks like the issue was with corporate treasury management, the branch staff, particularly Scott, stayed with it and got it done. YEAH!

Terrible place. They used to have two ATM machines which was great because one was almost always…read morebroken. Now they only have one and the last time I went it was broken and not accepting deposits. This is really unacceptable. I don't think it's too much to ask that in 2022 you have working ATM machines.