Been with the Wintrust network of banks for a few years now. I started in Chicago with Wintrust and…read morethen floated my accounts over to Palatine Bank & Trust. This isn't really the banks fault as much as it's a corporate issue / computer structure issue. Whenever I want to transact business inside I have to get Northshore Bank paperwork filled out. It adds on a minute or two of bureaucracy. I could open new and local accounts but it's a very hard task to do with direct deposit from the government. Changing government direct deposit is beyond a headache and beyond bureaucracy clogged. So I just keep using my accounts as extended network. The bankers at PB&T don't care. The PB&T bankers are some of the best people in the community. They are an always welcoming and friendly staff and always engage in the community, even if that engagement is something as simple as letting someone with anxieties about the COVID pandemic talk it out for a few minutes over the bureaucracy of a transaction. There's banks I've been to that have personnel who are cold, unwilling to talk and just want to get business done and shove the next person up to the window. There's banks that have gotten so impersonal that you walk in stick your card in a reader punch your PIN and then the "teller" gives you your money or deposits things. I won't mention the competitor name but they're a national big box bank and frankly I feel like ALL of the big box banks have gotten to a point of fully objectifying clients and treating them like nothing more than walking bags of money to transact with. PB&T some of the bankers recognize me when I walk in and greet me, other times I meet a new banker and make a new connection. But those connections only become stronger. PB&T is truly a bank that makes every effort to connect with clients, support them and overall be a friend to the client rather than just a bank. I can't say this about any other bank, historically Harris Bank pre merger had this kind of connection but since the merge they too have gone to big box bank psychology. There are few banks in the world that a person can comfortably say one of my friends happens to be my bank branch. This is one of them. I strongly recommend you move to PB&T if you are banking elsewhere. Not only is PB&T a truly client oriented bank but the entire Wintrust network puts the client first. I had an overdraft happen, I fixed it the same day and they didn't charge me a dime. I had an overdraft happen at my previous bank fixed it the same day and still got charged $45 AND got told I couldn't get a reversal done even though I fixed it the day of the overdraft. I could go on and on with reasons for you to bank with PB&T but I think the best way for you to see the bank in action is to drop in and see for yourself.

I have been a customer at this bank for at least 15 years. The personal service is the best.read more

I've been banking here since 1989 and have had a real good customer experience with this bank!…read moreGreat service (tellers, bookkeeping, technical support, etc.), people and security! I also like their online banking system--useful features and good customer service. Their location is great too--close to home, Mariano's, and the restaurant strip on Route 14/Northwest Highway between Palatine Road and Hicks Road! I also noticed they've got a lot of older longtime customers who've been banking with them for centuries, so that was reassuring to see! I think the only area of improvement they need is to be open a little bit later on weekdays; some of us commute to the city and having to try and get to the bank before they close at 6 pm from the city, is not realistic nor helpful...sigh/groan! But other than that, I think I'll stay with them a while longer...

It has been a long time since I reviewed Chase Bank on Euclid in Palatine. While Chase, as an…read moreinstitution, is a huge multi-national corporation, this branch still operates like a small, hometown, bank. Our relationship has grown over the years. Lately, I've had to have a few items notarized and they are always ready to help. Also, I had an issue I could not resolve through their customer service line, and the branch fixed the problem with a smile. We continue to be loyal customers.

A few months ago I TOOK MY elderly MOTHER TO OPEN CHECKING AND SAVING ACCOUNTS…read more Mr. Anthony Seiler/ aka Tony was our personal banker and he helped my mother by explaining which accounts would be best fit her, direct deposit, fees etc etc and in most instances repeating over and over until she would finally comprehend, simply because she has been stuck in the old school way of doing things, and accepting change, well is very hard some times. However surprisingly she actually love Mr. Seiler and more importantly trust him and trust me she doesn't even like or trust most people lol , funny , sad but true. We have even stopped in since then to ask him a few questions and change a few things and he immediately helped us. Well after her encounters with Mr. Seiler, he may have renewed her faith in humans. Mr. Anthony Seiler was very accommodating, patient , professional and just a nice person with a good heart. He represents chase bank very well. Thank You Tony ! I really appreciate you and will see you soon as we embark upon purchasing a condo in the near future.

As a small business women, I recommend this local bank to anyone who is looking to have business…read morebanking. Every and each staff member is welcoming and this bank personnels understand when you are going through trying time. Best of the Best. Thank you for your services.

I have done both my personal and business banking with Cornerstone for many years and have always…read morefound their service to be top notch. In that time, I have worked with almost all the tellers, bankers, and officers and my experience has been 100% excellent. If you are tired of the "corporate" banks, I would highly recommend Cornerstone.

Really tired of hearing your commercial about recycled clothing. How long are you going to run…read morethat commercial. who really cares about it?

I found this incident disturbing as a chase bank customer. Let me explain. We received a piece of…read moremail from Chase. My wife saw it was from our bank and so she opened it without thinking otherwise. Inside was a refund check for $350 from Chase with our address but made payable to another person. So I took it back to chase to explain the mistake. The teller (Victoria) tells me to forward it to the person named on the check. I say "I don't know this person or her address. She says the address is right on the check. I explain again that it shows my address and I don't know this person. She says well it looks like it has a business address for whoever issued the check so send it back to them or just tear it up. I said I'm not comfortable doing either and since it is from Chase bill-pay, Chase should handle it. I hand her the check and she tears it up and throws it in the trash. WTF! I thought what if that was a $350 refund for me.

Employees close the branch before 5 o'clock. Tried to make a deposit at 4:38 PM on a Tuesday and…read moreall of the signs for drive-through were lit up as closed and the inside of the bank.

On 2/12/24, I took a cashier check of $15,000 to deposit into my checking account only to find out…read morea seven-business day hold on the check. This was a cashier check and I should have access to the money on the same business day. When I look it up on line, I was able to access the money. IRS gets notified if the amount is over $10,000 and not the $5,525. The teller needs to be more informed on cashier checks.

The staffs are very disrespectful. It is totally different from the Schaumburg branch. I have been…read morebanking several times, always unpleasant experience.

I called citi to ask how to proceed in removing my deceased husband from my account and adding my…read moredaughter. Told to just come in with daughter and documentation. I did and no clients were there and 4 employees. I was told to make an appointment and come back. My daughter took off work to be there. Every other bank did NOT require an appointment. Awful!

I love this place but that bank needs a new ATM it's always stealing and shutting down.. whatever…read moreit's nobody's fault and everyone at this location is lovely to speak to and are always trying to help out!

On 3/12, I wrote a check to my home equity loan from BMO. On 3/13, the check cleared from BMO with…read moreproof of the front and back. Then Rachel said the check would take two days to clear. On 3/15 nor 3/16 the check didn't clear. Then I found out the check would be clear on 3/21 or six business days. US Bank get an interest free loan from me for six business days. Then it would cost me $35 from BMO wire transfer to US Bank. So, it's $50 to initiate the wire from BMO and $35 to receive the wire.

You can bank anywhere, so why not here…read more Banks are huge competition these days, most offering the same thing. Here's what made our experience great at this location. I was helping my mother open a checking and savings account. At her age (71) and being retired, she needs a little hand holding through new things like this. We came into Chase because we got a $300 coupon in the mail for opening a new account. She really doesn't have much money, so an extra $300 goes a long way for her. Our banker / specialist at Chase was Laura Homan. Admittedly my mom can be hard to deal with. She would talk at you for hours if you let her, and bankers these days are very busy and typically have lines of people waiting. Laura was very patient with Mom, and went slowly through everything so she would understand. I've seen bankers that want to try and sell you everything possible. While Laura did a good job representing Chase and different options available, she never got pushy with anything. We walked out with a new account, some checks, and a couple hundred extra dollars. Laura made it a great experience not only for my mom but me as well. Thanks Laura!

the employee didn't know how to open specific type of account and told us he would get back to us…read more We are still waiting 3 weeks later. Plus we tried to order checks and I'm still waiting on the phone 25 minutes later because their online check ordering system is broken. I left PNC thinking Chase is bigger and more technologically advanced but that is not the case. It's amazing these people are still in business after all the incompetence.