We would like to express our deepest gratitude to Miss Niya Palm, our Murietta Branch Manager. I…read morewant to highlight her exceptional professionalism and understanding of clients' needs, her genuine attention, and her desire to understand and help. She truly helped us, not only with her knowledge but also with her angelic patience and kindness, treating us like family and resolving all our issues successfully. I recommend Colombia Bank and Miss Palm to everyone; she will handle any issue and help you perfectly. Gene & Helen Teytelman, Happy Clients.

Nice idea, but Cal Coast Credit Union isn't ideal for many business models needing flexibility.read more

The Wildomar location is fantastic, and I like that there are real people with desks and not a…read moretraditional bank counter. The app is fantastic. I docked a star for the stupid Elite Checking fee, which is $6 per month. I don't really use Frontwave as a bank, more as a placeholder in case I need a loan, so I don't leave much money in my checking. Having at least $2,500 in one's checking waives the fee. I called to have the Elite Checking Account downgraded to "Everyday Checking" but after a half-hour wait the person was unable to access the computer, allegedly. I wonder why there's so much call volume? Maybe it's that sneaky upgrade and $6 a month charge? Either way, it's a good credit union overall with GREAT people at the Wildomar location, but upgrading everyone to the "Elite" checking account without asking was not a good move. They should have left me with the fee-free checking since I obviously don't use the account at all, hardly. **UPDATE** I drove to the local branch and the nice employee not only switched me to free checking, she refunded the $12 I paid unwittingly for the upgraded checking account I didn't upgrade. She said that anyone can get their money back if they show up at a branch as they can make the initial Elite Checking "promotional", post hoc. Still not glad that they upgraded my checking account but all's well that ends well, right? Thanks!

I had trouble with my new debit card that I have never used, I got redirected to the fraud…read moredepartment who couldn't even find my account in their system, then got disconnected from another person, and finally got help by Kai, everyone else who "tried helping" me with my card trouble truly sucks at their job. Thank you Kai for your help.

I really love this bank. I've had multiple car loans and lines of credit. The staff is really sweet…read moreand patient. They did their absolute best to explain questions I had about refinancing until it made sense to me. Very professional and kind.

I frequently visit this Navy Federal Credit Union because of the short lines and pleasant…read moreemployees. Every branch I've been to is always clean and tidy. I guess it depends on what day and time you go, but I learned long ago to avoid coming on paydays, lol. The lines can be horrendous, but if you can do your banking online or through the app, you'll save time and gas. Each time I have come here, I have always been greeted by the person sitting behind the desk at the front entrance. I've never encountered a rude employee. My transactions with the tellers have all been great. They are knowledgeable and speedy, getting people through the line quickly (if there is one). They offer services like any other bank, but their credit card interest rates are significantly lower than most others, which is always nice. I came the last two days in a row to handle some things with my accounts. I have been a member for years. I would like to give a huge shout out to Michelle, who helped me both days. She was very patient, kind, informative, and did not try to upsell anything on me. I always appreciate that. On my second visit, she even stayed a bit late past their 5:30 closing time to make sure I was satisfied and did not rush me out the door. Now THAT is stellar service!! If you happen to come to this branch and need to speak with someone (not just do a quick transaction with a teller), I HIGHLY recommend you ask for Michelle. She is wonderful, and I applaud her efforts going above and beyond for me! Thank you, Michelle!! =)

I went in to join the credit union at this location and the employees were very all friendly and…read morehelpful. Ana Alvarez was assisting me with my application and answering questions I had about potential loans. She made it very easy to understand and what I needed. Ana walked me through all my options and was able to answer all my questions. We were able to connect a lot and I felt very comfortable and valued in our conversations. Great experience overall!

Absolutely incredible service and dedication to its members! I had my debit card hacked and went…read morein to the Murrieta branch and was helped by Ricky Green! He did an outstanding job changing my accounts and setting me up with all new accounts and cards. What a wonderful Credit Union!!

Came in after hours to use the atm and 1 of the 2 available wasn't able to dispense cash. Kinda…read morefrustrating especially when there is a line forming.

Customer service is rough. I've banked with Chase for over 15 years and they wouldn't cash a large…read morecheck for me... after the told me they would...After I waited 2 weeks for them to order cash... they also took 10 days to clear another check in my account.. after I called and they said they could clear.. so they held MY money for 10 days!

I was referred to this location from another chase. I needed to open up a new business account for…read moremy llc. They had a small wait time but I was informed of the wait and constantly checked on during the wait with updates and accommodations. I met with Carlo and he was beyond helpful. I wasn't expecting the level of service he provided. He definitely went above and beyond. I feel like I already have a solid partner in my corner for my new small business. I highly recommend chase business bank and would recommend working with Carlo. Thank you Carlo and chase for a great experience!

I LOVE, LOVE this bank…read more When you walk in you are always greeted. I've never visited where that was not the case. That's important in our society. A smile takes so little effort and does so much. YEARS ago now, I went into this bank to create a savings account. I was greeted by Geoff. He was sooo nice! He helped me set things up and I was on my way. At the time I had all funds held by Citibank. Ohh Citi! Yuk! Don't even get me started. Well, must share a bit...The closest Citi brick and mortar is Hemit..HEMIT! So if you need more than an ATM that's where you have to go. Anyway, my list is long on complaints about Citi. All I can say is RUN AWAY and GO STRAIGHT TO THIS CHASE! So... with all my problems with Citi, I remembered Geoff. I remembered years before how helpful he was. I then called him and expressed just one of my plights with Citi. GEOFF TO THE RESCUE! He introduced me to FELIX. Let me tell you, if you need help with an IRA? FELIX IS THE MAN! Patience and kindness are his middles names. Citibank did not want to release my funds and it took 4 MONTHS to actually get it transferred over. You might think I'm kidding. I am not. Good thing I had FELIX to help me. He took care of it! All this reminds me... I've got to make an appointment with GEOFF. I need to get every last Citi account switched over to Chase. .

I have had a Wells Fargo account since i was 18, i originally opened my bank account at the…read morelocation in Temecula. But, as i live in Murrieta i go to this location the most. It can be pretty busy around the 31st or the 1st around payday. But, otherwise it is a pretty efficient location for your banking needs. Every teller, i have ever dealt with has been super helpful :)

It would be nice if the Personal Bankers would actual help customers. 2 Personal Bankers just…read moresitting there refuse to assist with account needs. Referred to go online and call customer service. Ridiculous.

So I have banked with BA for 40 years. I had safe deposit box with them over 20 years ago. I went…read moreinto the ladera branch in Socal and turned in the keys and closed the box. 20 years later they sent me a rental bill for the box and charged my checking account. 20 YEARS LATER. This issue had come up twice through the years and I thought we had resolved it. ONCE AGAIN I EXPLAINED TO BA I CLOSED THIS ACCOUNT OVER 20 YEARS AGO. I HAD MOVED OUT OF THE AREA. THEY DID NOTHING AND CHARGED ME. Needless to say we are closing all accounts with BA and not looking back!

This bank gives new meaning to "banker hours". Seriously, they're not open weekends ever, and…read morethey're only open 10 AM to 4 PM Monday through Friday. Really? some of us need to do banking after our work day. With a 10 AM start you think you could at least be open till 6 PM.

Let me first start off by saying that I was a teller for 8 years with North County Bank, 2 years at…read morethis Murrieta location, so I know banking and good customer service. This bank used to have amazing customer service. I don't know what happened in the last year at the Murrieta branch, but no longer. The turnover in tellers has been ridiculous. These new tellers are rude and inexperienced. The operations gal is extremely rude and unprofessional. This rudeness would have never been acceptable at North County Bank. I am not the only person who thinks this. I have 7 family members, 4 employees, and 3 friends, who all bank here, and they say the same thing. Something happened within the last year at this branch, and not for the good. My most recent experience at this branch has led me to this post. With ridiculous deposit rules, Zelle limits, debt card services and spotty drive-through service, along with horrible customer service (except for the new accounts gal, she's amazing), I will be removing all my accounts from this bank. I can't say that all branches of the bank overall are this way, but definitely don't use the Murrieta branch. Really sad. I used to love this branch.

A great Banking Experience for over 10 years! :) Always friendly and efficent and user friendly!…read moreEasy in and out banking needs met daily. . . Clark & Karin Pace

Customer Service is always outstanding in this branch. If you make an appointment they always call…read moreto confirm and made sure you're being taken cared of once you get there. Mr.Dreshner was incredibly welcoming, professional and patient. I highly recommend him if you have any concerns regarding your banking needs.

AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more Totally unprofessional for business services!!!!!!!!!!!!!!!!!! After being left with no answers from their branch manager, I walked across the parking lot to USBank and got a business account opened with them. They make you wait for all the crazy things.