Well, the IRA department corrected the issue for us! I give them credit; the person in the IRA…read moredepartment who set up the accounts called, was very kind, and reset our accounts back to the way we wanted them. She apologized for the trouble. Very satisfied now!

I came here on Monday 2/7. My brain was beyond frazzled after coming from a 5 hour meeting at my…read morework, but I had such a positive, stress free experience. I didn't make an appointment so when I walked in I was greeted and "got in line" on my phone using a QR code and texting system. I barely had to wait before I was able to sit down and address what I needed. Sometimes when I talk to people in finance they make me feel like an idiot for not having the same level of financial literacy they do. Mansplaining? Perhaps. Banker-splaining? Definitely. Not so with Kevin! He sat down with me and was down to earth, kind and answered all my questions clearly and thoroughly without making me feel stupid or rushed. Kevin patiently helped me not only select a credit card that fits just want I need, but printed a new slate grey debit card to replace my falling apart ugly orange one and switched my one account to a performance select account. I'm happy to know I'm making the most of my money. Because I had such a positive experience, I came back again to make sure a check that I mobile deposited went through. Adira, the teller I saw, was so nice and helpful. If you have any financial/PNC questions or concerns, the Miracle Mile Branch is your place to go! Do yourself a favor and go interact with these capable, professional and nice people.

This is my home bank and I use it for work and personal. Staff is wonderful. The thing that I get…read morefrustrated with is not related to this bank but are related to PNC policies in general so know that there's nothing they can do about it. I like walking up to the teller and seeing people in person. I don't want to be pushed towards technology or making deposits in a slot. Let me visit with someone and wait in line if I want to. I've noticed if a line gets long for tellers, a banker often jumps in to help which is great. Business bankers do a great job. I've done wire transfers several times, opened accounts and had questions ... they are always knowledgeable and help. Thank you!

This bank completely screwed me on my PPP application. They failed to even submit it and now the…read morebranch manager LITERALLY said, 'ya, I don't know what happened' and there is no one at Key who taking calls or responsibility. What an awful experience at such a critical time. My business NEEDS ALL THE HELP IT CAN GET!! Any these guys just straight up failed and are like, 'ya, don't know what to say?'...I'm saying BY!!! MF'er SSTAY AWAY FROM KEY!!! They've consistently been a bad bank to deal with since taking over first Niagara. Key is based in CLEVELAND!!! I should've known better!!!! Going to a small regional bank.

This bank really sucks. I come here every morning for deposit. It takes the tellers FOREVER to…read moreprocess transactions (like really it might only be one or two). thusly, resulting in really long lines Also, a couple of the tellers are kind of rude. They do not necessarily provide a friendly experience..the only teller that is decent is "Dan".