Outstanding service. I recently had a catastrophic loss which included my Wells Fargo credit card,…read morelog in information and password for online banking. Nicole took my phone call and helped me get everything working again. Such patience! Rarely do I see an employee provide such service. If I didn't know better I would think she owned the bank. I will return for my banking services based on this one trip. Thank you for making this event such a positive experience. This young lady is a keeper! One other comment. The branch manager checked in several times to make sure I was getting great service. It did not go unnoticed.

I have been a customer of First Hope Bank for over 20 years! They have always been there for me…read morepersonally and professionally! The people that work there go above and beyond for there customers! Thanks First Hope Bank!!!!!

Hard to review a bank but I'll offer a few general assessments and thoughts…read more 1. They are not adapting well to new technology. As part of the high interest account I signed up for I was required to sign for online statements. The website button you had to click to sign up didn't work. When I called a branch they were pretty clueless. Issue was finally resolved but it took a long time. They don't embrace messaging via the website like so many other banks have. Instead they ask you to call or come in person. 2. Not customer oriented. I had an issue related to fraudulent transactions which they didn't accommodate my desire to do it via electronic means rather than the hassle of a trip. I was given the wrong form to complete and again staff didn't seem knowledgeable about the process. A lot of "I don't know the answer- I have to ask someone". Also when I signed up for my account at the branch process took much longer than other local banks I've signed up with. 3. Inconvenient branches. I live in Netcong (the heart of their home base) about 20 minutes to the closest branch. I only anticipated going to a branch once for signup so distance wasnt a big deal. But when you have to go into a branch (see above) and all their branches are in more rural areas (i.e. you can't hit them on the way to other errands) it's a pain in the neck. Again their mentality seems to be they want to remain a brick and mortar bank and only embrace online banking as much as they have to. They might play well with some older folks but not the younger generation of bank customers. If you're looking to get a high yield interest account ($10k limit) it might be worth it to to get an account. Anything else I would strongly advise looking elsewhere. By comparison another local bank, Provident, does things so much better. More frustration with this bank than all my other banks (BoA, Wells Fargo, Provident) combined.

Every time my husband and I go near this bank, we wind up leaving angry and frustrated. My…read morehusband's grandmother granted him power of attorney and control of the accounts, and everyone seems to recognize that (state, courts, etc.) EXCEPT Chase Bank. They repeatedly refused to give him access to her accounts, making it virtually impossible to PAY for the medical help she needed until we were able to get her on the state program. We were made aware of an overdraft on the account (due to checks that she signed without balancing first) and when we went to correct the problem, they REFUSED to accept cash as a deposit (they claimed "counter-fitting" but most banks I've seen have measures to CHECK the damn money), couldn't do it from his bank card, and insisted that my husband go somewhere to get a money order to make the deposit if he "really wanted to take care of the issue." I have never banked with Chase, and now I'm going to make darn sure I never do.

I used to use the Chase Bank in New Windsor, NY while living up there for a while and it was…read morenothing but a pleasant, rememberable experience. But the lack of speed and consistency with the team in Newton is ridiculous, and the manner in which certain customers are treated sometimes is terrible. I would not recommend to anybody to come to this specific location if you want to be given the "Red Carpet" treatment.