There is considerable variation across branches for this bank. I have had several frustrating…read moreexperiences at the Court House branch, where staff turnover appears to be high and accurate knowledge about procedures is low. However, I received excellent service at the North Cape May branch. The staff there is is pleasant and Amy is a highly competent professional.

I recently opened a new checking/savings/credit card accounts and it was seamless and took less…read morethan 1/2 hour. The employees were extremely personable and professional.

Nice people working at a nice reliable bank...They always give me money in the denominations I need…read moreand always have a biscuit for my dog.. They are all very friendly while being extremely professional and efficient. This is a great local community bank that has everything, deposit boxes, savings accounts, checking accounts and fabulous customer service.

I do not recommend getting a home equity loan from this bank. They can not get their statements to…read morethe customer in time to send the correct payment. The payments vary due to a fluctuating interest rate. We were short $27 because of this and they trashed my credit rating by reporting a delinquency. I had not had a delinquency before. When I contacted them they said it was my fault for not sending the correct amount and refused to remove the delinquency from my report. Our loan will be paid off soon and we will never deal with them again.

Shameful - 3 weeks calling no return call - drive 30 min to branch get a card of vp no longer…read moreworking there - call customer service hotline and they take no notes call again and shown a indirect way to set up an appointment geez would you want these guys holding on to your money ?

My utility company required some voided checks for online billing. Upon calling this branch, I…read morespoke to Corinne, who was exceptionally friendly and clarified the steps I needed to take. When I arrived at the branch, I informed the staff of my purpose for visiting, and Corinne promptly recognized me, saying, "I spoke to you, come over here and I can assist you." David, the associate who aided in finalizing the process, was also very pleasant and well-informed. There was a delightful exchange of conversation among the three of us. In today's world, where online transactions are prevalent, one can never predict the experience of visiting a physical location. However, I can confidently say that this was a wonderful experience, and the assistance provided by these two employees made the process smooth and efficient.

The manager of this particular bank is hardly ever available I have called to check when she would…read morebe in and every time I came to see her she wasn't there. I have also noticed that on the days she is in the rest of the workers seem stressed or on edge and days when she isnt available they seem much more relaxed and friendly. There is another pnc very close by so you might as well use that one, maybe their manager will be around to help you.

I like the hours. Very slow service but tellers are friendly and helpful. Being able to go to the…read morebank on Sunday is a help for busy people.

The Wildwood, NJ location has gone down hill all summer. I have been banking there for years, but…read morethat will end this month. The manager is incompetent. She lost two of her best employees this summer and she has brought in some weak new hires who are rude, I would even describe one as toxic. Training is an issue, attitudes are an issue, they still have three good tellers, but frankly i wouldn't be surprised if one or more decided to leave as well, the Wildwood branch is toxic environment right now. . . For me its rough, I love TD Bank, their hours, and locations are great, but I don't like rude people or incompetence, and I vote with my pocket book. I am going to try PNC bank, they have good reviews and a friendly staff. As for the Wildwood branch I hope you get your act together I had multiple bad experiences with you all this summer and have had enough. For the two tellers who left you were both gems and some business will be happy to hire you . . . I wouldnt have given any stars but dont think I could post with none

Have been a customer for many years. Always satisfied with the service I receive. Their online…read morebanking is easy to use.

What happened to all the nice people at the Cape May Court House PNC Bank I drive up today took me…read more10 before anybody acknowledged me at the drive up window then a rude young man with long hair finally answered I gave him my check to cash he needed my ID I gave him that 10 minutes later still nothing then somebody tells me they're trying to verify my identification how much more do they need I have $20,000 in my account at PNC the check is drawn on PNC and I gave them my driver's license I finally get my check cashed and I asked him what happened to all the nice people at the bank and he just clicked me off the screen and that was it what a shame it was such a nice branch if these people stay there I'll have to bank somewhere else

The banker I spoke with gave me the answer I needed. He was excellent. PNC is great by having…read moreexperts work on Sundays.

Good location with drive up. Every one of their staff are…read moresuper professional, polite and kind. I may move my other accounts from Bank of America to Wells Fargo