Informed them that due to the furlough, there may be some payment delays. Not only would they not…read morework with me, but they also started charging "courtesy fees," which added to an already frustrating experience.

skypoint had my friend be defrauded of around 5k and have yet to do anything. I would not recommend…read morebanking here unless you enjoy ha your bank lose your money and then tell you there's nothing they can do.

Excelente Servicio, fue muy amable con la atencion con mucha educacion y respeto lo recomiendo!!!read more

Marcus is an amazing agent! He is personable and extremely responsive. He has helped me through two…read moreincidents in my home where flooding caused damage, and recently has helped me figure out what to do with my car when I'm not driving it (I am displaced for now due to COVID). I have been with him for at least 10 years, I think! When I email him he responds immediately with the right information. I think he's fantastic and i know you will too!

The bank was recently built and looks correspondingly very clean and very new. There is a drive…read morethru, an inside and outside ATM, two private teller stalls for routine services, and modern booths for more complicated customer service interactions. The staff experience was incredibly positive. I had hit a Zelle monthly limit and needed to withdraw cash and didn't have my debit card to complete the transaction myself. Staff were immediately available, acknowledged me and directed me to a teller that involved a brief wait. Angie (teller) and Sebastian (customer service rep) were both warm, friendly, upbeat, and helpful. I was shown how to add my debit card to my banking app for digital transactions as well as how to use it at the inside ATM. I'm so behind on technology but I appreciate being proactively offered. Highly recommended!

I made an appointment for 1:00 p.m. and arrived at 12:59 p.m. They told me to wait. I waited 10…read moreminutes and all I saw was them talking about their personal things. I asked them who would help me? And they told me that the person I made the appointment with was on lunch break. VERY BAD SERVICE.

This review kinda hurts me to give because I have been with TD Bank for nearly a decade, have a…read moreblind loyalty to them because when I open an account with them, they were the only ones that welcomed me with open arms when every bank wouldn't get anywhere near me. Let's just say at that point of my life if someone ran my credit, they ran the risk of getting their computer repossessed. Since then a lot has changed for better, and banks lenders and creditors now beg me to use their lines of credit, and to be honest the change all started with opening this account with TD. Now this two star has nothing to do with the only branch...5 STARS alll day for the staff there, friendly, knowledgeable, and I always end up staying for an extra 10-15 minutes just chopping it up with them before I leave. So I wanted to make that very clear before I go onto my current experience which really surprises me. I understand that banks need to be precautious to protect themselves, us customers, and maintain a safe environment for transactions. So I am all about being thorough. With that being said I've always maintained a good standing with my accounts, which are two checking accounts, and a savings account, constantly moving money between all three of them, and mostly only depositing into one account and the living the money accordingly from there. So I deposited a mobile check for a decent amount that was given to me from a family member that is so graciously helping me with some major repairs to my work truck. Typically my funds are available the very next day, but for some reason they put a 6 business day hold. I get it, it's happened before, for whatever reason the algorithm either doesn't like something so it kicks it to a human. Now the process is this, per TD bank, you call customer service, they send you to the fraud department and then they due their diligence...I totally understand this, have gone through this process for whatever reason, maybe the check had some werid crease, it's a personal check from the bank of USSR ( joking, and if you don't get the joke you're probably a Gen z'er). In my case I think I thought it was one of two things, there's a new box to check if you do a mobile deposit that it totally missed and don't check off or it could've been because the person who wrote the check started to write the date like the whole rest of the world does by putting the day first then the month, then just put a "1" over the "3" which was for the 30th of October. Either way we can resolve this, the check was from HSBC written by a Doctor, who is highly ranked in the military (retired) and makes top tier money. Now to my experience... I call customer service, as always they are willing to help, I love that from TD especially if you call from the app. They transfer me to fraud, and in less than 45 seconds they ask me "tell me about this check" I'm honest and say it's for my truck I had my transmission rebuilt and it was given to me to help me get back to work (I'm in the trades my truck is my office and when calculated every day my truck is in operable it costs me $550). And then after about 5 seconds of silence she said "ok you'll get a secure message in your app within two hours and if the funds aren't released by end of business then they will be held for the full 8 days". At this point I know it's not getting released. This has happened to me before a couple times and every other time they say " Mr Leite your funds are released" so when I didn't hear that I was nervous. To make a long story short, for something that with a little diligence from the representative ( oh this was 7:15 in the morning and she sounded like she just woke up) and my complete willingness to verify to the fullest extent and at their disposal, I was not given that opportunity and now my funds are holding, I can't get my truck, and the shop is charging me a storage fee now of $100. I tried to escalate, and all they did was credit some stuff to my account. The supervisor really seemed like they wanted to help but here we still are There a lot of fraud these days and I'm all about protecting yourself and others, and everyone's explanation is "oh this randomly happens and can happen with any check" I'm like cool!!!! But put a freaking human on there who cares about doing their job right and making sure that us non-crooks don't have to suffer for all the fraudsters. For this TD I give you a 2 star...I'm taking my check to their proper institutions from now on to cash them, and I'll even pay the ridiculous fees at the liquor store. Thanks for letting me rant

Friendly and efficient service from the customer service representative who helped me right away…read moretoday, clean and modern design of a bank, convenient location in the heart of Olney, and plenty of parking outside. On Sundays they're open 11am until 3pm, which is extremely helpful when running weekend errands. I would definitely return. This is the bank to bank with.

Pretty impressed by Wells Fargo!…read more BP and I popped in for a quick visit and that's just what is was: a quick visit! Banker Leslie was amazing and very through. She was attentive, kind, patient, and proactive!

Edwardo was very accommodating! Anita was sweet and…read morecompleted my transaction quickly.

Excellent customer service. Mr. Slater and his staff are always friendly and extremely helpful!…read moreI've worked a lot with Christy this year as I've moved, changed/added policies, and also had to go through the claims process. She has been particularly valuable as I work through the claims process and adjust policies.

This is hands down the worst insurance agency I have ever dealt with. My negative review has…read morenothing to do with claims, as I have had none. It's poor customer service and a comedy of error after error, costing me hours of my time to fix. Some of the most amazing errors are getting a policy with the wrong address for my home owner's policy, them saying they were going to cancel my other car insurance but never doing it, making me wait over a month to get a refund for over $1000 that was owed to me, gosh, the list goes on. You need to avoid this office at all costs.