I wanted to say good words about this bank and their customer service. I love coming here because…read morethey recognize you as a customer, they know your usual activity and needs. 5 stars for the customer service! Every time I pull in they greet me with the smile and appreciation (feeling important lol). Also, they have plenty lines for drive through and usually they try their best to move the lines fast. Thank you guys for making my days brighter! Appreciate the positivity and top notch customer service. Special thanks for Tracy and other girls that work on drive through!

Best experience at a bank I've ever had. Just needed a simple transaction today, but EVERYONE…read moreinside was working and helping customers that were waiting- very professional. I wish every company operated how chase bank did today!

Very nice people, very nice bank…read more They take security of personal information very seriously here, and I appreciate that. Located in a "strip mall" but still a full service bank.

Knowing that this location is a private client without bank tellers or cashiers I had a great…read moreexperience here. I made an appt and got right in. The banker was super friendly and helpful. I'd go out on a limb to say the negative reviews are due to user error in not understanding that this branch is for private clients - not randos trying to deposit loose change.

The chase that opened in the plaza in Northfield is wonderful!!! They have helped us more than…read moreonce !!!!

I have nothing but great experiences with Towpath. I was desperate to build my credit in 2016 and…read morethey were the only place around willing to work with me. Since then, I have had 2 separate car loans, a credit card and my home mortgage through them. The rates are extremely low. Their fees are way below the industry standard. their loan specialists are top notch and actually care about helping. Now my credit score is a 795 and I will be financing my first new truck through them. I recommend them to anyone looking to responsibly build their credit.

This is the most UNETHICAL business I have ever dealt with! My husband and I have excellent credit…read morescores and we couldn't pull out money out of here fast enough! BEWARE!!! DON'T USE THIS CREDIT UNION! If I could give 0 stars I would!

Have been coming to this particular location for years. This was Charter One but was merged with…read moreCitizens Bank. So if you have an old Charter One account, this is a convenient branch. The staff has always been friendly and personable. It's nice to be known by your name and not just your account number. We have checking, savings, credit cards and home equity loan accounts so we have been through multiple banking processes. Each new account has been explained thoroughly and adequately. I like the branch location and hours. The branch is within the Acme at Norton Plaza. They do it all at this branch and also have an ATM. They also have extended hours which is a huge plus.