Terrible experience. Only interested in getting fees and not your best interest. Closed all my accounts and they didn't even try to retain my business. Send an email to main branch and didn't even get a response. A long relationship ruined. They have really went down hill in recent years, especially the Rootstown branch. read more

I walked in to flawless & up to date decor. Clean and inviting. Very friendly people. The layout is a bit different than I'm used to from other banks, but the people and the service I got was fantastic. Their walks are always clean. In the winter, snow free and salted. They have a wonderful pizza incentive for kids to open savings accounts to save their money. Very kid friendly! I HIGHLY recommend this bank!! read more

I have been banking at the Kent branch for years. The tellers know us by name, as well as at least two officers we have a personal relationship with. It is unfortunate, due to these personal relationships, we cut ties with PCB. I never thought personal feelings pretending "protection" would interfere with a business transaction. However, this is exactly what happened. I'm trying to do business with MY money, MY account, and they decide "for my protection and theirs" they refuse to do a wire transfer. I had done 2 prior with NO PROBLEMS!!! They decided to make a problem and proceed to tell me I'm a "middle man" for a scam, even though the bank I was wiring too, not only has a website, but again- there were no problems the first two transactions. It's not up to my bank to get into my personal life. I'm there to do business, and unless something LEGITIMATE happens, they have no right. MILLIONS of people bank and do business overseas every day. Everything is not a scam just because it's a country where this can take place. Because of PCB, my partner was near tears because our supplier needed paid. SHAME ON YOU PCB for mixing personal with business. I hope you are happy you lost both read more

love your bank but lately thinking about leaving because of your cnn tv news station being shoved in my face when doing business at the bank. politics and business don't mix! thought you would know better! read more