Shameful - 3 weeks calling no return call - drive 30 min to branch get a card of vp no longer…read moreworking there - call customer service hotline and they take no notes call again and shown a indirect way to set up an appointment geez would you want these guys holding on to your money ?

My utility company required some voided checks for online billing. Upon calling this branch, I…read morespoke to Corinne, who was exceptionally friendly and clarified the steps I needed to take. When I arrived at the branch, I informed the staff of my purpose for visiting, and Corinne promptly recognized me, saying, "I spoke to you, come over here and I can assist you." David, the associate who aided in finalizing the process, was also very pleasant and well-informed. There was a delightful exchange of conversation among the three of us. In today's world, where online transactions are prevalent, one can never predict the experience of visiting a physical location. However, I can confidently say that this was a wonderful experience, and the assistance provided by these two employees made the process smooth and efficient.

Good service. Quick and efficient. It's great to deal with a community bank that is involved in the…read morelocal community.

The banker I spoke with gave me the answer I needed. He was excellent. PNC is great by having…read moreexperts work on Sundays.

Good location with drive up. Every one of their staff are…read moresuper professional, polite and kind. I may move my other accounts from Bank of America to Wells Fargo

We had an inheritance left to us and is taken going on two weeks now to get it released and then we…read morefind out they're gonna charge us another thousand dollars just to sell the stock. This is what they do but $1000 to sell ridiculous that's why I don't use them. Morgan Stanley is so much better. let me say this the people in the office are great. It was the corporate people that I had to deal with, and it was very hard and confusing.

I only wanted to buy CD's......nothing else.....I made that clear. Stephanie was not only late (10…read more- 15 min) but then proceeded to try to sell other services. One of her first points was that she would return messages within 24 hours, not at all true. We've been with her just shy of a year, called her twice and both times had to chase her to get a response. Don't highlight service that you don't actually offer. I also recommend packing a lunch when you meet because for some reason, we were told of her divorce, children, father, how she invests her money and her travels.........I just wanted to buy CD's.........not write her biography. If you value your time and want someone that does what they say they'll do, run, do not walk to anyone other than Ms. Brown.

Ever get one of those mailers that say "get a policy for $500"? Well, don't fall for their…read moredeceptive marketing, total waste of time. It took at least an hour on the phone to realize this. Line for line, AllState is more expensive than Progressive.

This is not a reflection on Paul Sarnack, or his personnel. However, being my agent, this is a…read morereflection on the company's claim department his office represents. Dear Allstate Customer Relations Team, My name is Marvin Fraser, and I am writing to formally express my profound dissatisfaction with the handling of my insurance claims following the severe winter storm damage sustained by my home in the Delaware/Northeast region of 2025. After twenty years of loyal membership and consistent premium payments, I find it deeply disappointing that Allstate has demonstrated little to no meaningful effort in addressing my claims for roof and screened patio damage -- damage caused by one of the most severe winters this region has experienced in decades. Despite submitting my claim in a timely manner, I continue to find shingles on the ground after every subsequent storm, a clear indication that the matter remains unresolved and that my property remains vulnerable. Given the lack of responsiveness and the absence of adequate support from your organization, I have made the decision to personally finance 100% of the cost to replace my roof and upgrade my screened patio to a glass enclosure -- expenses I reasonably expected my long-standing insurance coverage to address. Furthermore, I wish to formally notify you that, effective June 1st, I have secured both home and auto insurance coverage through another provider USAA, and saved me over $500-- one that I am confident will deliver the level of protection and service my assets deserve. After two decades of membership, this was not a decision I made lightly; it is a direct consequence of the inadequate service I have received. While I do not intend to actively disparage your organization, I will not hesitate to share my honest experience should anyone seek my recommendation regarding Allstate's services. I trust you understand that customer loyalty is earned through consistent, reliable service -- something I regret to say I did not receive. I sincerely hope Allstate takes this feedback seriously and takes meaningful steps to improve how it serves its long-term members. Respectfully, Marvin Fraser Former Allstate Member -- 20 Years

I would highly recommend Juan Johnson and his team. They are consistently responsive, quick to…read morefollow up, and make everything easy! I've also appreciated their complimentary notary service, which is a great added benefit. Amber, Roxanna, and everyone in the office are professional, helpful, and genuinely great to work with. I can't say enough positive things about this group. Located on Route 24, Millsboro--close to Long Neck. *****

Juan's staff is amazing. Very helpful, knowledgeable and prompt. Recommend for anyone who is…read morelooking for insurance.