Horrible experience. This branch doesn't seem to know how to complete a simple cash withdrawal. I…read morewas repeatedly told that I needed my debit card, which is simply not true. A valid driver's license or other government-issued ID is sufficient for a withdrawal, and for larger amounts, an additional form of identification may be required. The teller who initially assisted me was actually kind and professional. Unfortunately, the other two tellers were rude, dismissive, and kept staring at me as though withdrawing my own money was somehow an issue. When my teller asked for assistance, one of the other tellers insisted that they could not complete the transaction without a debit card. It felt like they simply didn't want to help. I left, went to another Chase branch, and my withdrawal was completed without any problems. The lack of knowledge, poor customer service, and unprofessional attitudes at this branch were extremely disappointing.

My inside experience went wild.The people inside know what they're doing i need an extra card made…read moreand that took no time at all with their new machine

Horrible customer service spent 33min and they kept transferring me around. Finally they hung up on…read moreme. Fraudulent check on my about that didn't get resolved.

The only people you can talk to on the phone is over seas…read more Put our own people to work keep our jobs here.

I have used banks in the past, but when I moved back to Michigan I decided to go with a Credit…read moreUnion. Downriver Community Federal Credit Union was recommended by several people so I went with them. I think this was a very wise decision. I have been with DCFCU for over two years now and I am pleased and impressed with the services they provide for members. Whenever I've had a question I have called or stopped in and all my questions were answered. When I did have an issue, it was resolved immediately and steps were taken to ensure it would not happen again. If you're looking for a financial institution with people that care about their members I would recommend DCFCU.

I've done my banking with Downriver for 5 years now and think they are the best Downriver. I really…read morelike their electronic services which makes it seem I'm always right in their branch even when I'm not. They have no fees unless you choose to pay them and it's super easy to get a loan from them. I was kinda bummed to learn that Mike retired but the new guy has treated me pretty awesome so it all worked out.

I've been looking to switch financial institutions for a while now but hadn't been able to choose…read more After some research I landed at DFCU. There's enough branches in the area that I can actually talk to a human if need be, and since it's part of the credit union co-op I'm never short on options for ATMs. I opened a checking and savings account. There's no minimum for checking, just $5 to open. You need a $200 minimum balance in savings but they give you a month to get to that level if you need, which I think is a nice thing since people might not bring that much cash with them the first day. I showed up early for my appointment and was seen immediately. Sara was kind and made light conversation while informing me about the other services offered and what to expect with my accounts. I will update if the app causes issues, but otherwise I'm very excited and happy with my banking choice.

Rude staff. A couple tellers were casually talking about their personal lives instead of helping a…read moreline of customers. When I said something they finally got back to work but were extremely passive aggressive while assisting me. I suggest using the atm as much as possible if you have to go to this location. You'll have a much more professional experience.

Have been long time customer with this bank. I love the local branch great to work with friendly…read moreprofessional. But every time I have a corporate issue I find them difficult to work with. They have come a long way with on line banking finally got that working well.

Hands down the absolute WORST bank I've ever dealt with. The only competent people they ever had…read morehave retired and now you are dealing with probably people who are being paid minimum wage and have NO IDEA what they are doing. Over the years, they have screwed up my mortgage (quoted me an interest rate when we refinanced and then when we showed up for closing, it was full interest rate higher) and I walked out and called the President or whatever he was of Fifth Third and he fixed it. Had excellent credit so could have gone anywhere. Then they gave us a home equity line of credit ON A HOUSE WE DIDN'T EVEN OWN ANYMORE. Our prior house! Now.....they have screwed up my IRA. When I rolled it over into their bank after I retired, I only did so because the VP at the time was very sharp and knew what she was doing. I have NO checking or SAVINGS there for a reason. Now, all they have are a bunch of flunkies who have NO IDEA what they are doing. Like every other business, the CEO's are making the big money and they are hiring minimum wage people. I set up my IRA with them when I retired in 2015, and figured I'd better check to make sure my beneficiary form is right because my copy is not signed or dated. Well, they HAD NO RECORD OF THIS FORM WHATSOEVER. I went today....they checked...NOPE DIDN'T HAVE IT. The guy who I talked to today argued with me whether Michigan is a community property state! NEWSFLASH! IT'S NOT. I can make anyone I want my beneficiary. He asked what my marital status is....which DOESN'T EVEN MATTER IN MICHIGAN. I had to fill out a NEW BENEFICIARY FORM, he said the one I had was outdated. I made the guy Google whether Michigan is a community property state before I left! He didn't even know this. Don't you think a bank should know? I asked him if I would get something in the mail reminding me when I have to take mandatory distributions. He said no. Today, I was told by the "manager" yes, I would. I cannot explain just how incompetent this bank is and if it were easy to do, I'd roll my IRA into my credit union but seems like they want me to talk to a "finance manager" first. When I am smarter than a bank manager, it's time for me to go elsewhere. RUN....don't walk from this bank.

This bank is terrible. One day they are closed up with no notice the next day the machine to make…read moredeposits is not working. The ATMs are down at least 2x a month if not more. In the lobby when you walk in you are bombarded by "helpful" bankers that expect you to announce your business details in the lobby in front of everyone, under the guise of being helpful. But god forbid they should put on more than one teller, who also expects you to announce security details in a loud voice instead of being discreet. This bank practices some of the loosest security measures imaginable.

If I could give a lower rate, I would. This place is a joke. One ATM that works, the other rarely…read moredoes. And the staff is unhelpful to say the least.

Great staff Not as community focused as it was when it was MB&T. Seems to be focused on sales more…read morethan people.

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

Every time I come in here, there is a 20 minute wait. They have 1 teller and then they have 4…read morepeople available to open accounts. They consistently push sales but yet when you get your accounts, they make you wait in a long line because they are more focused on sales then the customers they have. Very disappointing.