I reached out to Delta Community Credit Union shortly after my arrival in Atlanta for the purpose…read moreof obtaining a car loan. The associate that worked with me, Phonisia, was very professional, knowledgeable, and friendly. She walked me thru my application process on the phone and even called to remind of a document that I had not yet provided. Thanks to Phonisia, this was the easiest banking application processes that I had ever submitted. In this age of technology and AI, it is great to have a live, friendly and helpful voice with which to transact business. I have already recommended Delta Community to a friend.

Great Delta Community Credit Union branch. The staff at this location are always courteous and…read moreprofessional. Also there always seems to be plenty of parking available.

Have to say I hated WAMU, but chase has been fine for the most part. I have gone to this branch and…read moresat for 10 minutes before staff realized I wasn't just taking a sitting break, and it was a little painful to see the manager reprimand the guy who was tasked to help me, right in front of me, still, that was months ago, and also an isolated incident. They're often very fast and friendly. This particular location during my visit yesterday was a stop at their drive up ATM, where I deposited a personal check, and got a kick out of just signing the check, depositing it, sans envelope, and them popping up a digital image to whisk it away to my account. Very cool. Convenient location in the publix shopping center and right across the street from Northlake Mall.

Came into this location to talk to about some investment opportunities. As soon as i walked in I…read morewas greeted and assisted towards a private office. The lady who helped me was very friendly, sweet, personable, and informative. She was able to answer all my questions and provided me with all the information J needed.

I'm glad I don't bank with WF, as each time I have to do commercial transactions with the bank -…read morethe wait, lack of employees & overall service is unpleasant. This specific location on a Friday at 2P, had employee #1 by herself with 8 people in line. Employee #2 was solo at the Drive-Thru. The Manager/Personal Banker stated he couldn't assist anyone yet asked everyone in line what their needs were. At the 20-minute mark of waiting in line, employee #3 casually strolls in while sipping his drink from lunch & heads to the Drive-Thru. 10 minutes later employee #4 finally shows ups & joins employee #1 at the counter. Never say never, yet banking with WF is not an option & happily sticking with NFCU & BOA.

Two ATM drive thrus makes this location great! I've never had bad service nor have I ever had an…read moreextremely long wait time; whether inside or in the outside teller lines. The only reason why I gave this location 4 stars is because the location is on the corner of 2 busy streets and it's a little difficult getting out from either entrance/exit.

This review is not about this specific branch, but about Truist Bank as a company. Truist Bank…read moresystems for contacting anyone to help is set up so it's almost impossible. There are no customer service emails listed anywhere on Truist.com to send inquiries. There is an automated messaging system where you can post questions and in response they say you can check back in the messaging center for answers within a few business days however after numerous questions forwarded I have never received a response. When trying to reach a specific department, Personal Loan Department in my case, there is no option to leave your number in a queue where they will call you back and no estimated wait time is given. What you do get is an automated message that says "Thank you for your patience, someone will be with you momentarily". 3 separate calls and the wait times exceeded an hour each which is far from momentarily. When I did get to speak to someone regarding my personal loan I was told they couldn't assist me and had to forward me to the correct department which put me back into a long wait with no indication of how long the wait would be. Before hanging up the representative said I could find the information I was looking for online or go to a local branch for assistance. BOTH those suggestions were wrong. Going into the local branch I was told I could not access the information I needed online AND they could not assist me with this information and that they would have to call the same number I had been calling again putting me in a position where I would have to wait for an undetermined amount of time. I was amazed that a branch had no direct lines to call their own company for answers. By the time I was able to speak to someone that could assist me and provide me with the required documentation I needed I had spent between 3-4 hours on the phone and another 1-2 hours driving to, waiting and driving back from a local branch. How any multi-billion dollar corporation thinks that it is acceptable for a customer to spend 4+ hours to obtain one simple document is ridiculous. I've already refinanced my mortgage so I don't have to deal with this complete failure of customer service again.

poorly trained ignorant branch manager, sabina lopez. stay away from this bank, the empoyees are…read morenot professional and lack the bare minium in customer service training. check your accounts regularly for errors. truist bank is the joke of banking and finance.

I'd like to give this location 5 stars for 2 of their OUTSTANDING employees. Ms K Webb and Ms O…read moreBradford. These ladies are on POINT!!! IF you don't get to work with these 2 ladies....question whomever you end up with.....ask questions ask questions.....if you get a man.....ask questions ask questions and need I say....ASK QUESTIONS...

Great bank. Has my best interest at heart and very friendly.read more

This location has been through some changes. I needed to make a deposit on a weekday. I decided to…read moreuse the drive up window to complete my transaction. I was the only vehicle and I waited about 5 minutes before I was acknowledged. I understand they have to scale back on employees but there should be someone to acknowledge visitors immediately even if it is the drive up window. When my transaction was finally taken at the window I had to wait a few more minutes to receive my receipt of deposit. If I would have know it the wait time at the drive up window, I would have went inside instead. Since they've closed locations in the last few years, I am kind of stuck.

I've been with Regions since I was 18 and called the relationship rewards # 1-877-883-0599 today…read moreand spoke with Chelsey about a $40 Longhorn gift card I had EARNED and redeemed but not received. She told me that Regions isn't responsible for anything and wouldn't even pull up if the card was even sent to me. Bank with anyone but Regions, you won't get any service because they are too busy shitting on their other customers.

I came by this Wells Fargo to exchange some international currency. I came inside and saw that…read morethere was already a line. I needed to get this done, so I waited. I think I ended up waiting at least 20-30 minutes before someone helped me. It was on a Monday during the Christmas week, so I expected it to be not too busy at all...I was wrong. There were only two tellers working, and the other teller was new, so she was getting trained while helping everyone. I have no problem with that, but if you see that the bank is super busy, maybe just have the trainee watch you while you do the job, so the line moves. I would definitely not come back here at all in the future, I would just go to another Wells Fargo. Great service when I eventually got helped, but the 20+ min wait time really left a bad taste in my mouth.

I was in the area on A Saturday morning around 10:00. I got in the drive-thru line with 2 cars in…read morefront of me. I waited between 5-10 minutes & the first car never moved. I decided to go inside & had 4 people in front of me. I waited another 10 minutes & the line never moved. I was "greeted" by someone who thanked me for my patience & said the teller (the only teller working) was a trainee. That's why the drive-thru line never moved - no one was servicing it. Virtually only one transaction was being assisted the entire time I was there. They needed to just close down the drive-thru to keep people from wasting their time. Really, the entire branch should not have opened if they couldn't staff it properly. There has been a tremendous decline in service at every Wells Fargo branch I have been to. They often cite reduced staffing & closure of drive-thru windows due to increased online banking. I would bet that the move to online banking also has to do with the lack of competent service at the bank.

I received fantastic support today from Starr. She was incredibly helpful, patient, and solved my…read moreissue in just a few minutes. She is commended for the outstanding service she provided me on June 4th-give her a raise. She was empathetic to my situation, clearly knowledgeable about my accounts, and followed up to ensure everything was resolved. It's customer service reps like Starr that make me a loyal account holder with GOCU. Dr. Johnson

I have been a member since 1973 and rarely had a reason to complain about the service provided. I…read morehave used several different branches and received good service at all of them. However, that changed today when I found out they are permanently closing the drive-thru service. The parking at this location is not convenient and people who have difficulty walking are being asked to somehow get themselves parked and into the lobby to stand in line for service. That presents another problem since there are only 2 tellers and they are very slow. A poor customer came in on a walker and had to lean on the counter waiting to make a deposit that could have been done easily in the drive-thru. Everyone that banks here needs to complain about the drive-thru closure and make them re-open it.

What can I say? Other than the fact that this is a personal favorite…read more Something about the layout of this whole BoA outside intrigues me. Parking is a private lot and pretty spacious for a bank. It has two entrances, which requires walking up a few steps. Drive-thru services is available, which consists of 4 lanes for teller services and two lane for drive-thru ATMS. There is also another ATM for clients/customers that decide to park and walk up. The staff here are friendly and greets you as you come in. Service is exceptional and swift (most of the time).

I have banked there for 32 years (and with B of A way back to Bank South days) and always had good…read moreservice and satisfaction, but not lately. Since I met, satisfactorily, a specialist there a few weeks ago--she has "since moved on"--I tried on line to make an appointment to follow up. There seemed to be no dates open on the virtual calendar. I made an on-line appoint date, BUT IT DID NOT "TAKE". a DUD AI glitch. So I called B of A and was told by a human that no appointments can be made, because it is impossible to predict....and that everyone who comes in will be served. The time I had been served w/o an appointment was by the lady no longer there, and that was after a short 30 minute wait. Yesterday my dau got off work (she is swamped at work) near Lawrenceville with only enough time to meet me there and, together, meet with any specialist. I got there at 10:30, way ahead of time, just as my dau was getting on a highway to come down to meet me at 11. I was told by a lady at the entrance that there would be a 45 min to 1 hour wait, or even longer!, because there are appointments ahead!!!! I told her that I was told there can be no appointments. She rolled her eyes and grimaced, saying that was wrong. The lady immediately turned to a group who had gathered around her to meet with a man who had been waiting, because THEY HAD AN APPOINTMENT!!!! I phoned my dau and alerted her to return to work. This morning I got online to find a full service B of A near where dau lives. I read the reviews on that branch and could hardly believe what the reviewers suggested: don't go there. Understaffed and useless.

NEVER EVER EVER USE AMERIS BANK IF YOU HAVE A BUSINESS ACCOUNT: On December 4, 2024, my business…read moreaccount was impacted by one unauthorized transaction, along with several others that were declined. The bank contacted me to confirm whether I had authorized these transactions, which I had not. They immediately deactivated my debit card and instructed me to contact the bank directly. When I did, I was informed that they had until January 4, 2025, to complete their investigation and determine if Walmart would return the funds. This raised immediate concerns for me, as I know my debit card is protected under Visa's Zero Liability Policy. According to this policy, cardholders are not held responsible for unauthorized charges made with their account or account information, except in specific cases such as certain commercial cards, anonymous prepaid cards, or transactions not processed by Visa. Why in the world would Walmart be the one to decide whether my funds are returned, especially when this was a Visa card, and Visa guarantees my protection against unauthorized charges? As of today, January 23, 2025, my funds have still not been returned. I have repeatedly expressed to the bank that this delay is unacceptable. Most recently, they informed me that they now have until March 4, 2025, to resolve the issue and return my funds.

I recently had occassion to interact with Ameris at Northlake. I was really pleased with the…read moreexperience. The representative I worked with, Seka, made the entire transaction completely seemless. She was knowledgeable, friendly and very efficient