"Papa Mike Fort Worth's Concierge" wants to give a big "KUDOS" to Wells Fargo my bank located on…read more8600 N Beach St, Fort Worth, TX for coming out of the "Woke-ness" and into the "Light Of COVID Truth" allowing my great Bank Tellers and Managers to show their Smiling Faces" !!! What a GREAT crew !!! It was a GREAT Birthday Present!!!

Terrible customer service. My father passed away and trying to settle his accounts with a court…read moreordered small estate affidavit took almost a year. Their "life events" department was rude towards me. When I told them I plan to sell his house, the response was "what makes you think you can just sell his house?" This comment was upsetting. I will NEVER bank at wells fargo. They have terrible leadership. The branch employees do the best they can regardless

I have account from last more than 9 hrs but never had any problems but recently from last 3 months…read moreor so having worst customer service and takes 30 To 35 mins for deposit money or giving out change. I understand everyone are short staff but they are just slow and takes forever.

No Saturday service, carry prohibited and no security guard. Unfortunately these factors mean I…read morewill have to do business elsewhere. On a positive note, they do have safety deposit boxes and you can call this location directly and quickly speak with someone at this branch instead of going through an extensive phone menu before reaching a off-site representative.

Decent location and friendly staff. One complaint, and the…read morereason for 4 stars:: I had to bring in some mortgage paperwork--we were there when they opened at 0900--but what their hours don't tell you is that mortgage officers don't get there until at least 0930. Because, well... bankers. Why should they have to accommodate people with jobs?

We went in to do a wire transfer to one of our suppliers out of county and they were more than…read morehelpful. It wasn't a fast process, not sure why, we did sit for 45 minutes as it appeared the lady was doing our paperwork as well as close of day paperwork. I'd expected this process to be maybe 20 minutes, not almost an hour. Location is easy to access, fairly new, it's by NAS Fort Worth, lots of military around there. The service we received was decent, but slowed. The cost of the transfer was $5 more than our other banks, but they were the only ones that could do it after 4 pm. We got it done, took a while, but it was completed and we left happy we didn't have to travel around with so much cash in our bag.

We have been with Fort Worth Community for over 25 years. They were our first bankers as a married…read morecouple. We love the community feel of our bank. The people are so friendly! You aren't just your checking number; they really work to get to know you.

This facility is very nice. I haven't been here in years but it seems it had a makeover since my…read morelast visit. Also the customer service is always great here as well. The computers were down this day bc of a storm the day before so I may have waited in the lobby longer than normal since they would have to sporadically peek out to see if anyone was sitting there. Techs were there to fix their systems as well. My rep helped me open another account with them, and we did it all manually and with ease. She was very friendly and helpful.

The nicest branch ever by miles! I don't normally handle my businesses in branches. But if in need…read moreof it I usually go to downtown. And unfortunately they are not the most caring of friendly in my opinion. So today had to handle a very important situation. I decided to try this branch and see if there was any difference in the bank's customer service. And absolutely yes! Not one but three ppl approached me to help me resolve my problem. I don't really like banks. But I can see myself visiting this one with some frequency. Thanks y'all!

Jordan Brown was helpful in helping me with a situation and I was not at the time a Frost Bank…read morecustomer. That is great customer service.

I can't believe I am writing a review about a bank. I have…read moremostly dealt with large banks, like Bank of America, Wells Fargo, etc. The service at those institutions was impersonal, but did what I needed. Based on that experience, I started using an online-only bank. One reason I switched was the online bank (Aspiration) does not invest in fossil fuel companies and they make donations to reforestation efforts. They just aligned to my views. I mean, why not an internet bank? If it's impersonal anyway, why not just do everything online? I found a couple services the online banks don't handle as well as a local bank: cash deposits and cashing in U.S. Savings Bonds. The cash deposits weren't that big a deal, since I don't have very many of them, but I have received a few. The bigger issue was the savings bonds. I inherited savings bonds when my mom passed a couple years ago. They have been sitting in my safe because I'm a procrastinator and didn't really know how to handle inherited bonds. One day, while looking for something else, I came across the bonds and decided it was time to do something about them. I wanted a Texas-based bank and selected two to visit. I started opening an account at the first one I visited (Texas Bank) and was told there would be a hold on the funds for a couple weeks. I decided not to open an account, based on that. Next, I visited Frost Bank. I asked about opening a new account and mentioned the bonds, asking about any hold. I was told the funds would be available immediately, so we started the process of opening an account. The person I worked with was named Elijah and he was EXTRAORDINARILY helpful and really got to know me and my banking needs. The account setup was quick, but then he had me download the Frost banking app to my iPhone and helped me set it up! By "getting to know me, " I mean really getting to know me. By the time I left, he knew about my work with TxETRA and my passion for electric vehicles and renewable energy. True to his word, when I checked the app, later that day, all the funds were available to me! But wait, the story doesn't end there. About two weeks after I opened the account, I got a phone call from a manager at that particular Frost branch, asking about my experience opening the account. Unfortunately, I cannot remember his name, but he asked about my use of the app, to make sure I wasn't having any difficulties. He also guided me through setting up some of Frost Bank's fraud protection settings on their website. I made sure to mention the great service I had received from Elijah. Somewhere in the conversation, something clicked for the manager and he said, "Oh, you're that electric car guy!" Now that I have experienced what a PERSONAL banking experience is like, I'll always have a Frost bank account.