I loved my home and I was struggling with rent only after my kids were ill. I would pay all the late charges every month just so we could keep our home at least till gets were out of school. I told them I paid over half the rent and was to pay the other half with the late charges on my payday. Only to get served two days before that by sheriff. I messaged them to let them know my boss was cutting my check early to get the money that day only to be told I was too late the eviction would not be pulled and I would need to leave my home. Went to court and got court date since my pc said one balance owed. The court papers said another amount and the emails from their office were another amount. I was shamed by Mariana when I asked about is it impossible to stay till kids get out of school to move. I had been paying my rent with all the late charges and my rent went up by $75 to go month to month since I did not want to sign another year lease. I then asked for a 6 month lease but no response. " We can not cancel the eviction. We are going the extra mile- doing more work by giving you more time to move out". Then she stated per email "We have been very kind to you in the past and removed hundreds of dollars of late fees. We do not have to do that again". I always paid all late fees without asking for a break because that is what you do when it is on you to pay rent on time. I am not entitled to get late charges removed. I have never had any of them taken off and she stated that like she had taken off money when she had not. Only to be hateful. I did not get evicted they gave me till the end of the month after I paid it in full that day. I took it down to their office and put in the drop box. You never meet these people they sit behind a locked door with a camera and put lock boxes on rentals so you can look at them by yourself. My money orders have not been found and now I cancel them and pay $30 to replace so they will show a paid balance in order to rent somewhere else. I never got any of the things that I thought should be already done or at least done after asked. Replace water filter for fridge is tenants responsibility. Motion lights in back parking lot? Nope. Screens put on the windows so I could have air in the house? Nope. The porch is falling apart. The bathtub in the winter is a solid piece of ice because tub is slanted and holds water with no insulation in bathroom. The basement is not used but has lights on 24/7 on my tab. The front bathroom lights only turn on when you walk almost to the toilet then they turn back off when you sit down. The brand new floor in kitchen beautiful till it starts lifting from improper installation. Sink was not sealed when put in so water goes everywhere under sink and on the floor. One cabinet is not in use due to the stove blocking it. To love my home like I did and tolerate all that. Only to be talked to by her in that fashion as if she had ever met me. Shame on her and all of this. I had heard people say don't lease from Point Guard but I had to have this house. Now I have to leave. Next time I might read the reviews and base where I do business with. That is why there are reviews. Right? Point taken Point Guard. Now days life is hard out there without putting yourself through more by leasing here. Have a blessed day. And Point Guard. Do better by your fellow humans. Being human is all we have left in this mess of a world. read more

I have never made a yelp review but please, do not give this company your money!!!! They are impossible to contact and even when you stop by the office in person they still fail to respond to any inquiries, even for the "Emergency Maintenance" provide. My A/C unit went out in my apartment in the month of August making it easily 90 degrees in the living space and no maintenance team ever came to repair it. Also a faulty light in the parking lot fell and damaged my vehicle window, after providing photos and evidence there was no communication with any representative of the company. Finally after months of being ignored I had to take legal action against them. They should rename themselves Piss Poor Management because that is what they truly provide. read more

Point Guard Management - Property Management Near Me - Wichita, Kansas

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DO NOT RENT HERE! For context we are new to renting. Bills were all included so one payment. We made every payment on time. The thermostat was in the unit above us so we couldn't change the temperature. The upstairs neighbors had full control of it. The breaker box was in the next door neighbors unit, and we had the hot water tanks in ours (triplex, none of this was disclosed). Our first indication that we had made a mistake signing a lease through them was that we couldn't move in for a month after our date, because we didn't have water, once we did have water we didn't have hot water. We also didn't have power in our home for three months due to a breaker issue (we had two outlets in the kitchen that worked and the bathroom was fine. No power or lights anywhere else). Then the flooding every-time it rained. Constant flooding issues. Not to mention the water damage from the multiple pipe bursts. Lots of mold which maintenance just sprayed over. 100s of dollars in damage of my personal belongings which we havnt seen any form of reimbursement for even though I contacted whoever we are paying through them for these situations (something they offered and suggested). Our floors have been squishy with water since the first week we moved in and their solution is to send cleaners who did crappy job. I had to come home and remop because it looked like they had used a muddy chalky mop to clean the floors (it was worse than you're imagining). Renting through point Gaurd has made us miserable. Nobody with the company will help us. We have had to take multiple days off work to wait on maintenance because I don't want them to let my cats out. Our maintenance requests get put off over and over until they don't even show up. If they do magically show up we get the infamous "landlord special". They will also sneak into your house apparently (to avoid completing my work orders) cause one guy came in while I was home and took a fan they had drying the floors after a flood. I heard the front door shut from my living room and noticed the fan had disappeared in literally seconds. Courtney never picks up the phone and the one time she did she says "I didn't really know what I was coming into, I don't really know what I'm doing, I'm inexperienced" no kidding. Based on their responses to other bad reviews on google, I can tell they do not want to take accountability for any of it. They have way too many crappy places on the market to keep up with. Your mental health isn't worth it. UPDATE I left this review about a year ago. Our lease is up in a few days thank goodness. I will never sign another lease with this company. Our flooding issue never got resolved. They replaced our floors last June of 2025 and I told them about the foundation issues during that time. (usually a bit of a problem with language barriers with their maintenance) They politely smiled and nodded but didn't know what I was saying. They replaced the floors and did nothing about the foundation so here we are, our new floors are ruined. Not only did they find the box the original flooring came in under the flooring (covered in black mold of course) but they left the floors they removed outside of our property for 11 months they sat outside and rotted through rain and snow. I did call quite a few times to get it cleaned up and eventually gave up. They just recently cleaned them up to list the place above us, how convenient of them. We lost power in our home (same problem) for a second time and this time it took them a month to fix it. Can't ever get ahold of anyone useful when you call the line. When I directly called their maintenance lead they were also unhelpful in fact he did not know what time or day it was so that was alarming to me. I have a recorded phone call with him where he thought it was 7am but it was 7pm... I called three times that day asking him when he would come out and he kept saying "oh yeah I'll be there soon" but never showed. I feel it's also important to mention maintenance has walked in on me changing twice which is super inappropriate. read more

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Unsafe, Uninhabitable Apartment - False Claims and No Accountability My daughter rented from Point Guard Management, and this has been an extremely frustrating and distressing experience. Her apartment flooded, and maintenance cut several large holes in the ceiling trying to find the source of the leak -- exposing dripping HVAC pipes and clear evidence of old water damage that had been patched before. We had to come in to help her because no maintenance staff were on-site, and as a graduate student working full-time, she simply doesn't have the time or capacity to manage this kind of serious problem on her own. The unit is uninhabitable, with wet walls, open ceilings, and visible water damage, yet Point Guard Management has not provided any temporary housing or assistance. Instead of addressing the issue, they fabricated information in writing, claiming that "the leak was resolved" -- even though no repairs have been made and the apartment remains unsafe. We are now in the process of terminating the lease because it is clear the property does not meet basic habitability or safety standards. Not being on-site to manage a serious flood is one thing, but making up information and pretending the issue is fixed is completely unacceptable and unethical. This company has shown no urgency, accountability, or transparency throughout this process. If you are considering renting from them, please document everything, take photos, and read all reviews carefully -- the lack of honesty and responsibility here is alarming. read more

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please please trust the reviews and don't rent with Point Guard Management. after about 6 months of living here they build a fenced in dumpster area right in front of my unit. which would be fine if it was for residents to use And kept clean. But it is for maintenance to dump all the furniture and trash from cleaning out and renovating other units. and THIS IS HOW THEY LEAVE IT. this is the state my front yard area has been in for 2 and a half years. countless complains have been made but maintenance continues to dump nightly. There has been several other issues like my dog chain being ran over and broken by maintenance, being locked out of our storage area, no access to our breaker and nobody answering to come flip it which left us with no power for 2 days In the dead of winter, my car being towed while in a designated parking lot, maintenance cancelling work orders after waiting all day for them to show up, continuous mold that has yet to be taken care of. I could go on and on read more

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The absolute worst management company. Non responsive. No one answers the phones and rarely returns calls. They will harass you months before your lease is up trying to get you to renew. And their favorite word is NO. They fabricate responses to reviews. Just don't! read more

So far everything has been perfect. A few minor issues that Maintenance cleared up very quickly.

Management company doesn't care about it's tenants The company is quick to have cars towed that their tenants need to get back and forth to work but they're horrible at fixing anything, with "maintenance men" who do not speak English. They have 1 guy with a riding lawnmower cut the whole lawn and it looks horrible and isn't cut very often. When it rains the water sits in front of the first floor apartment doors. You have to walk through a river as soon as you walk out your door. I do not recommend this place. It's difficult to get an employee on the phone when you call and when you finally do, they're not helpful or friendly. read more

quiet community, pay online features, additional fees such utility fee and WiFi fee in addition to rent, they also choose your WiFi provider, maintenance requests are fulfilled within a reasonable timeframe although I have been charged to use their services like kitchen drain being clogged. they do a good job with reminding tenants of no dog feces on the ground as it's pet friendly and I have no pets but children who play outside. they charge for cleaning services for pests (not ants). our carpets are infested during the summer since we are in the bottom floor. they came to spray the perimeter of the inside and outside once and I am dreading this upcoming summer. in unit washer and dryer but it has stunk in the rim since I moved in. and I wish they did not have an operator that is not located locally when trying to contact management. prior management I had their work cells to contact them instead. But now it is a hit or miss to actually get in contact with someone at their downtown location. read more

I understand housing may be limited due to a variety of factors. But save Point Guard Management for last. Trust the other reviews. You get what you pay for, and you may be paying for services that they withhold. Maintenance is slow to respond and inefficient. Our 12 room apartment building has 2 washers and 2 dryers. 1 of the washers was out of service for 5-6 months, was fixed after many emails and complaints, but not cleaned after sitting with stagnant water. Our trash cans mysteriously disappeared for 2 weeks, we were then told to go walk our bags to other cans on separate lots, and were told gruffly that there would be no discussion of accounting for this lack of service in our monthly billing. Keypad locks into the apartment would malfunction and wouldn't unlock, and wouldn't lock. The doors would not latch, creating serious safety concerns. Ask yourself how much you're willing to put up with. It may not be worth it. read more

Wish I could zero star this. Terrible landlords! Rental house was broken into, perpetrator destroyed the front door so bad the door WOULD NOT CLOSE. It took them 5 days to come replace the lock, leaving behind a damaged door that's obviously vulnerable to subsequent break ins. 5 days to live in a house where the front door doesn't shut? In a house that was just robbed? We moved out the day after the burglary as it was evident management was not going to respond appropriately (in fact, whoever as sweet the phone hung up on me). Obtained a legal consult which verified they were in violation of the law leaving resident in uninhabitable/unsafe condition. They then failed to return calls and messages in the aftermath, causing a significant amount of time trying to contact them. Learn from this expensive mistake- this rental company lacks ethical management principles. read more

They tried to charge me for back rent from when another company ran the apartment complex. They falsified a document saying there was a month that the rent didn't get paid. Fortunately I had the real ledger. These people are crooks read more

They don't deal with request. I've booked maintenence to be sprayed for roaches 5 times.

DO NOT RENT HERE!! Our first indication that we had made a mistake signing a lease through them was that we couldn't move in for a month because we didn't have water, once we did have water we didn't have hot water. We also didn't have power in our kitchen for about three months. Then the flooding started the first time it rained. This issue still persists. Not to mention the flooding from the multiple pipe bursts. Constant flooding issues. Lots of mold which maintenance just spray painted over. 100s of dollars in damage of my personal belongings which we havnt seen any form of reimbursement for even though we pay for renters insurance through them for per their suggestion. Our floors have been squishy with water since the first week we moved in and their solution is to send cleaners who do a crappy job. Renting through point Gaurd has made us miserable. Nobody with the company will help us. Our maintenance request get put off over and over again, to the point where they don't even show up. We have had to take multiple days off work to wait on maintenance just for them to never show up. Courtney never picks up the phone and the one time she did she says "I didn't really know what I was coming into, I don't really know what I'm doing, I'm inexperienced" no kidding. Based on their responses to other bad reviews on google, I can tell they do not want to take accountability for any of it. They have way too many crappy places on the market to keep up with. Don't do it, your mental health isn't worth it. read more

DO NOT EVER rent from this company! I'm not sure actual living people work for them. They will not respond to text msgs. They will not answer the phone or return calls. They do not have a valid emergency number to contact. Well ok they do, but they dont monitor the line after business hours. the first weekend I moved in half my electricity went out due to a blown circuit. I called every number I had, plus on their website - nothing- for 3 days! I had no lights, no heat, no stove (electric ignition) for 3 days - in Novemeber. And that was the best interaction I've had with this company! They simply do not communicate with the tenants except to put a Notice on the door they want to show your apartment to ANOTHER prospective buyer. So they put a notice on your door that they will enter your apartment tomorrow. NOT 24 HOURS away - tomorrow! This has been about 1-2x per week for the last 3 months! The first time they entered my apt without me present, I had several things disappear and someone took a dump in my toilet but couldn't even flush! So yeah I have to make sure I have someone there every single time, usually with only about 18-20 hours of notice, sometimes much less. THEY DONT even have a physical office you can go to, to speak to anyone! They have an address for you to drop off your rent check -- down a pitch black back alley, if you can find the the unmarked deposit box! They won't contact you for anything unless you're late on rent. They don't answer calls or emails. They don't return calls or respond to texts. YOU WILL REGRET MOVING IN TO ANY PROPERTY "MANAGED" by this "COMPANY!" THEY ARE THE WORST MANAGEMENT IVE EVER KNOWN OR HEARD OF! RUN!!!! read more

Trinity Cooper was so rude and disrespectful when showing me my unit at Vassar Flats. I've contacted management to tell them to replace her with someone who actually is competent. Don't rent from this company. There are far better companies to rent from downtown. read more

If you rent from any of the apartment complexes, eventually you won't have any parking, because the neighbors move in 2or3 people that aren't on the lease, with their cars. So you eventually can't park your car read more

This management is horrible. They're rude. The apartment is infested with roaches and they don't spray effectively at all!

I live in the towers apartments and I have had a cockroach problem since I moved in, they say I only need to call to have someone come out and spray, but that doesn't do anything in a complex full of people. They threaten eviction over any late payment of rent, and only fix problems when they absolutely have to. Their neglect of the property maintenance and pest control is very poor, and something needs to be done. I am currently making weekly payments on the rent balance, and am awaiting an actual fix to the infestation. My apartment is spotless and no matter what I clean or spray, the bugs are sickeningly numerous. Property owners who can't bother to invest into what they own, don't deserve to own it. I am seriously considering legal action. read more

Even if you're a student like me and are just trying to save on rent, stay away from Grandview apartments. The building is in desperate need of a facelift, maintenance can be unreliable, and they claim to be "student living" but the characters I've run into here are far from educated. I've had neighbors threaten me over trivial things like parking spots and washing machines with no reprimand from the leasing office. You'll save money, but at the expense of your safety and peace. read more

Do not rent from this company. Horrible maintenance and responding to messages. Took over two weeks to fix an issue & would not answer emails. And will try to guilt you into keeping a lease with them. read more

I would give it 0 stars if I could. The day I moved in the toilet was filled with poop THERE WAS A LEAK I. My ceiling and they would t come fix it until the whole thing caved in. In the first month we found out there was mice from the previous owner and all they did was come set a trap and are telling us to "wait a few weeks" all our food has been ruined and we can't afford to keep buying groceries. They won't even answer our phone calls or emails and I have proof! I'll leave a voicemail and they'll file another exterminator request and he cancels it saying we need to wait more weeks. Absolutely ridiculous they act like they're giving a good deal with one month free of rent because they know they're offering a bad home read more

I don't know about these people I don't think they're very honest people what are they doing running a business like this with people needing homes . Their places are not clean and they don't answer you back on a man early time and they try to have you running all over the place I don't know if I would trust these people in the way they do business. I think these people might be a little bit racist we're in trouble if this is the kind of people taken over our properties in Wichita we need better people taking these properties over and serving all people and you know these people need to know sometimes people fall on hard times as well they don't get it people been through a pandemic and it's hard to get back on your feet it's a shame you people that own property still don't understand the other side of the . read more

dang if only there was 0 stars . first of all they have roaches . also black mold . everything breaks in their shitty ass properties . they make u pay $15 additional a month for trash service you won't receive . the management sucks and is very rude . oh and they tried charging me $2,000 for leaving my lease early . sorry , but i can't stay somewhere that's infested with bugs and black mold while i'm pregnant . if i had to be homeless or rent from this cheap shitty company , i'd pick to be homeless . read more

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Don't rent from this company! The move in process is smooth but once you get in hopefully nothing goes wrong with your unit. Thank god I only signed a 6 month lease. Upstairs toilet water has leaked since day one! Upstairs kitchen water leaks! The laundry room leaks. Courtney is the WORSE maintenance manager there is. She intentionally gets rid of maintenance request so she can sit in her air conditioned office and do nothing all day! I've been without power for SIXTEEN hours! Evergy says there is no outage and my service is ACTIVE! I've called since yesterday with NO response! No .. we will be there tomorrow or never from this company! I go to their office where they are locked up with lights and air conditioners for a lady to answer and tell me nobody is there and there is NOTHING they can do! Let's not talk about the $600 in groceries I JUST SPENT that's not been properly temp maintained for 16 hours! Calls. Text. Emails. Messages overnight through their "24 hour emergency " line. NOTHING!! Ask for a corporate number and they hang up on you or dump you in a random voicemail! SLUM LORDS!!!!!!!! read more

Please Please do not do business with these people. we found mold in our apartment, it wasn't removed but rather cut out and left on top of cabinets. in the lease it says if mold is found they will send professionals and they did not, they sent their "plumbers" who had no idea what was going on. they didn't notify the neighbors above from where the moisture and mold was coming who had an infant. i only found out about the mold because of health problems and my doctor told me that mold was probably the case. they did not back up their maintenance workers who also said it was mold. management wont answer your calls even if you somehow get their extension. please do your research read more

Point Guard Management lied to me about my apartment having central heating and cooling and did not rectify the situation. After researching the heating and air system that I had, I found it was only a one-room conditioning system that is much like a window unit. It only serviced about 9 feet. I stayed for 4 years because health problems make it hard for me to move. I endured the apartment getting up to 99 degrees in the apartment and as low as 19 degrees with the appliance they said was central heating and cooling on. When I just couldn't stand it anymore, I gave a 30-day notice and paid a full months rent. I told them why I couldn't stay anymore and that although I paid for the full month I would be out at the half so they could have time to rent it before the month was out. They then illegally charged me upfront for all of the remaining months in my lease with it due immediately. They would not work out any reasonable payment even though I had grounds to withhold rent. They did not hold up their end of the bargain in keeping common areas clean, ample parking, free internet, cable readiness, and washing machines in working condition. They need to be shut down from operating business transactions until they pay all of the Tenants they have broken Kansas Laws retribution and pain and suffering. Point Guard Management does not deserve the hard-earned American dollars it has received in deceit, fraud, and bullying tactics. They have no professional values and will lie about anything. They have broken 4 Kansas Tenant Landlord Laws and counting. 1.(§§ 58-2559) 2.(§§ 58-2547(3)) 3.(§§ 58-2553) 4.(§§ 58-2565(c)) read more

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My husband and I purchased a house from Tim Farha with Point Guard Management in March of 2016. It was an older house built in 1935, renovated by Tim. The renovations were beautifully done. We love the open concept feature and the modern design. However, after living here for a few weeks many things that were renovated quickly broke. We thought we would share this with others to make others aware of this situation so they can purchase wisely. Here are a few things we found along our process: -Upon inspection, and agreed upon in the contract, there was a slow drain that was to be fixed. However, it was not properly fixed and our entire sewer line broke. We had to replace that; which entailed a 20' deep trench the entire length of our backyard and insurance covered only a small portion of this several thousand dollar job. -The paint was poorly done and there are paint globs in several places. When they sprayed on new ceilings they didn't properly tape and we had to scrape that off in several places. -The day we closed the house was not cleaned out. All of the display decor was still there. They came to get it shortly after. -Tim was late to the closing without notifying us. We don't mind someone being late but notification of that detail would have been nice. - The day we moved in a neighbor informed us that the previous weekend the house had been rented out through Air Bnb. Granted, this was still their property and they could do as they wanted, but there were a few cement kind of stains on the newly installed wood floors that rental group had left. We had no way of knowing this until after we received the keys at closing. - The windows in the attic were to be replaced as per agreed in the contract. They did replace the windows but did not remove and install the rotted wood around the area and left gaping holes. They also threw all the old windows into the attic and left the trash for us to clean out. -The grout in our newly installed bathroom tile floor and shower cracked three weeks after moving in. -A brand new cement driveway was installed during renovations. Our neighbors informed us that in that process of this being done some of their yard was destroyed. They were informed it would be repaired but it still has not been done. -Our neighbors behind us informed us that they split the cost with Tim to purchase a new privacy fence and there is a gaping hole underneath a majority of the length of the fence. They were told it would be filled but it never was. After all these things, it appears to us that the house was flipped and sold more for a quick profit rather than for doing a job well done. There are a lot of things we like about the house, like the beautiful kitchen and design elements, but the major things, as well as a sloppy job in several areas, seem very unprofessional. read more

DO NOT MOVE HERE. AT ALL. Absolutely the worst leasing staff ever. If i could give less than one star i definitely would. They are very rude and unprofessional. I will say the quality of their apartment is nice but it's not worth the mistreatment they give. Moved to the Grandview on 17th and hillside. Car was broken into and asked them if they can look into cameras to see who did and they said they don't work. Promise great security and the gate is always broken as well at the doors. If you ever contact the staff about any issues that WILL belittle you and be extremely condescending. I won't recommend this place to anybody read more

DON'T RENT APARTMENTS FROM THEM.. I am a new tenant just moved 2 months ago. Their is no security in this place and the cameras the stickers are all just fake.If you look closely you can see the wires just hanging from the cameras.My car and five other cars got broken into few weeks ago.It cost me around $100.And today my car got towed without any written notice or a phone call which cost me $200.And if I talk about the apartments interior I once complained that the sliding door is not locking.And 2 or 3 days later the maintenance guy came with a long wooden stick to keep the door from opening,saying a person who want to break in will break in anyway.That was his solution.And the wifi is extremely slow.They have never cleaned the laundry I guess.And the pool I have never seen anyone using it.I only rented this as it is closer to the university.I wish I have $875 to break the contract and move to another place right now.Thank you! **I had to give one star to post this** read more

Most respectful managment company in Wichita/Oklahoma City. They manage all of my properties and are the most responsive, streamlined, and logistical group of people I've ever been in contact with. Would recommend! read more

**THIS ONLY APPLIES TO LIV APARTMENTS MOVE IN - When it came to getting my place, Point Guard Management was very QUICK at calling me back and getting the lease sent out via email. Now I see why. Things I didn't like about my move in process; - No one when over all the pre exciting damages in my apartment. -No one showed me the garbage , the laundry or the mail boxes. -No one sends a 30day follow up to ensure that as a new resident, you're enjoying your place. SAFETY- I can't speak for all the apartments Point Guard Management owns ( runs ) but DO NOT MOVE INTO LIV APARTMENTs !!!! It is very unsafe. I have been approached twice while getting out my car at night coming home. Drunk people randomly knocking at my door at night on more than one occasion. Even salesman have come to my door. It's not a gated community nor secured building. If I knew it would be randoms larking around I definitely wouldn't have signed a lease. I really think the problem with that is the park across the street. If you do choose to live at LIV apartments make use you open carry at all times. PETS- Everyone seems to have a dog but I'm pretty sure no one actually pays the $250 fee. I don't care what happens in others apartments but when I can hear your dog barking , smell the shit in the hall way, something needs to change. RENT - I'm on auto pay and it charges me an extra $2 every month but if I get off auto pay my rent will increase by $25 per month. In the lease it has no mention of this $2 fee every month so technically they're stealing $2 from me every month. That's $24 a year I could buy groceries with or gas. Every penny counts in your college years !!!!!! read more

A good example of bad management in apartment living. In my opinion, if awards could be given for the worst possible customer service PointGuard Management would be a big winner. Our experience was horrible with this company. I think that you can expect some sort of standard of care when you rent from someone after all you are giving them $1000's of dollars a year in return for your square footage right? Unfortunately, the standard at this property management company is very low, in terms of how they treat their tenants and their property. Shop around when looking for an apartment and put this place last on your list. read more

Have only been living at The Grandview Apartments for a few months and I am already looking at new places. I feel like I am constantly calling the leasing office because there is always something wrong. In the beginning of moving in, my unit had a very bad bug problem. They blamed it on the previous tenant yet told me the unit was "move-in ready". Also, an important pipe for my bathroom sink was completely missing so when the sink would run, the drawer underneath would fill up with water. Now I will say that in my sea of complaints, the one good thing about these apartments is the maintenance staff. Both of those issues were fixed and both men that came were prompt and friendly. Unfortunately, that is the only nice thing I have to say. The gate for the parking lot has been broken for months now, leaving everyone's vehicles open to the public. The passcode keypads on the back doors are completely broken, yet there are newer-looking, digital ones in the front. I am paying so much for my gas bill and had to buy a space heater because these units are freezing in the winter, regardless of how high I turn up the heat. I have had to call multiple times just to get them to come throw salt out on the back entrance stairs and walkway, as I have slipped multiple times. The cameras in the back of the property don't even work!!! I feel like the leasing staff doesn't care about this property, and they let that be known loud and clear. The last few times when I've called to complain, I'm always told that they'll "put in a work order" but I didn't receive any sort of confirmation. Point Guard Management does not prioritize the safety of their tenants, and I do not at all recommend them. They need to be careful before the Better Business Bureau is contacted. read more

Recently signed a lease on a place I love. The apartment is great and updated, just what I wanted. At first management was great and offered me to even move in early, the only problem is that nothing was ready when I went to move in and then it appeared I was inconveniencing them when I'd bring any of those issues. Somewhat disappointing in how I've been treated since signing the lease. The place is hopefully worth it and hopefully I'll get everything sorted out read more

Beautiful upgrades were done to our home and the staff is always available and helpful. So much so we requested a 3 year lease and plan to continue to live here even after the 3 years. read more

Don't bother trying to book a showing, no one shows up even if you attempt to contact or follow up. I've tried to see more than one property from this company and it's a total waste of time. The owner won't even respond to messages. Not surprised they have so many negative reviews! read more

We live at the Seneca Place Apartments. Pretty quiet for the location. Anytime I have called Point Guard Management they were very timely in their response. The only complaint we have is that they don't/won't have someone clean the broken glass that's in the grass between buildings where my dogs have to go to go potty. Other than that we are very satisfied. read more

Please do not lease from Point Guard Management. I recently signed a lease agreement with them and my oven has not been working from the day I moved into the property. I contacted Tim who is the manager via phone call and also emailed him the beginning of October about my oven, which is still out of service. The maintenance manager named Drew told me I would have an electric stove in place last week, and then told the maintenance worker not to show up without ever letting me know. Not only did Drew not let me know, but when I called him over the weekend to find out why the worker never should up he acted as if he had no idea and told me he would contact me back to find out what was going on. Today I spoke to a representative named Danny who works in the accounting department. I asked him for an email address I could forward to him directly that had the exact date I let Tim know of my concerns regarding the oven. Danny gave me an incorrect email and when I tried to contact him again several times today, he did not answer his phone. In fact, when I called the 316-469-5335 it seems to be out of service. PLEASE! Do not trust this individual. Do your research. read more