Have been going to Battlefield Family Medicine for the past two years, and can't say enough great…read morethings about Dr. Tavani. He's the best. But there is definite problem at the front desk. A single individual, Mary Lou, is pushing patients away with her unprofessional, crass, disrespectful and downright rude behavior. She has behaved this way with not only myself, but to our friends who we recommend to go to Battlefield Family Medicine. I have put up with it to this point, only because of how much I appreciate the care and service by Dr. Tavani.
But in my last ordeal with this front desk individual, Mary Lou, she lost it. At a visit a month ago, I went ahead and scheduled an annual physical for August 2024. At that time, she mentioned that my last physical was last year in September. She stated that I would have to contact my Insurance provider to ensure they did not have a 365 day policy in between physicals. I had never heard of this before, but called nevertheless. When I called and my insurance provider, they said there was no such stipulation. I called the front office back and told this to Mary Lou. She said fine, and that was that. Come the day of my 11am appointment, she calls me and says that she needs to cancel my physical appointment. She explained that she had called the insurance that morning and had been told that there was a 365 days requirement in between physicals. I told her I'd call her back. I then called the insurance provider once again, had them three-way the call to the medical office, and had them explain to her that there was no such requirement. ONE PHYSICAL PER CALENDAR YEAR! I thought that was the end of that, until I got there. When I arrived for my appointment, she said that I would need to leave my financial credit card information on file with them to access at their discretion, and that this was a brand new policy. I told them flat out NO! She said they were having problems with others not paying their copays and were just now implementing this policy. I told her that this was an issue with certain individuals, but not with me. She then went on saying that I had caused my appointment to be delayed because the discussion we had over her confusion on one physical appt per calendar year for my insurance and my refusal to have my financial information on file with them. She continued to behave rudely and obnoxiously with me, to the point, I told her that's enough. I'm done being treated in this manner, and that I no longer felt comfortable with their office. I told her that Dr. Tavani was as awesome they come. HE REALLY IS GREAT! But unfortunately I could no longer put up with Mary Lous' continuous behavior and unprofessionalism. She really does not belong in front of patients or for that matter, any client interface. She is truly unfit for that position. And judging from many other reviews I've seen, I am not the only one who's had to deal with her less than stellar behavior. Again for anyone reading this review, Dr. Tavani is one of the best doctors I and my family have ever seen. Just the best. But unless you are willing to deal with rudeness, attitude, and continuous confrontation at the front desk by Mary Lou, I would suggest other more professional patient treatment elsewhere. Don't take my word for it, see the other reviews, or better yet, go to their office and see it for yourself.