I'm honestly so torn about this review. Most of me wants to rate it at one star because the owner was genuinely so condescending and mean.
To start, make a reservation or don't show up. Apparently it says to do this "everywhere," and by everywhere she means on her website and social media. This rule is only about 3 weeks old. Her logic is that she's "not baking cookies here" and needs to "make sure she has enough flowers for the people who made reservations." And for sure that does make sense, but there's better ways to communicate that.
For myself and the group I was with, PPP was a very far drive. I got the idea to go there because Bucket of Flowers was closed on Sunday and Google's AI suggested this place as an alternative. I didn't look at the site. I was not prompted to look at the site. I saw the hours, a price, an address, and a general blurb about what the experience would be and I thought "great, this is perfect."
Nope. You can't go looking around. You have to pay a $5 fee for that. They had some matcha pop up that was more ice than drink, and a little hat-making vendor. Inside they had the theory of soap but were out of most of them. I do understand the logic of this lady, but again, there's better ways to communicate without seeming like you're telling your customers that it's their fault for having the audacity of wanting to give you money and implying they're a pain in your butt.
I see the effort. It's a gorgeous place. It seems they suffered a big loss judging by the memorial signs everywhere, and for that combined with a very friendly goat, I give two extra stars. But good lord, that owner was MEAN. Turns out it wasn't just us. A day later, my sister was talking to a friend about the experience, and without naming the place, they said "it was Polly's Petal Patch, wasn't it?" So this lady and her attitude is a canon event. read more