1. Polo Potty

    1. Polo Potty

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    Polo Potty

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

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    New Life 2 Septic & Rent-A-Jon

    New Life 2 Septic & Rent-A-Jon

    (16 reviews)

    I called New Life to have them clear an obstructed toilet line. I had looked at the toilet myself,…read moreand it was filling and flushing correctly. But sometimes, the water would not recede - hence, I assumed partial obstruction. Two techs arrived to the house, and the tenant told them he was going out to the garage - come get him if they needed him, or if he wasn't back when they were done. The two techs just left without notice! They didn't speak to the tenant, show/explain their work, or notify me (the owner) of anything at all. Terrible customer service. The first word I received was a bill for $267, via email, telling me exactly this: "unstopped toilet. line was stopped up , could not find anything. Found that the toilet needs to be replaced also." The next flush by the tenant - line was blocked. Nothing accomplished, and no information provided by the plumbers about what was done/attempted. So I called New Life and told them that their techs did not clear the line, could they return? I was told that they could return, but I would be charged for both visits. I said "they didn't unblock the line!", and New Life said "Well, they said the problem is your toilet. It flushed for them". It sounds like they did nothing but plunge the toilet, which everyone in the house, including kids, was capable of doing. I know there was NOTHING wrong with the toilet, so I asked specifically for a more experience tech, and said I would reschedule BUT if the first two techs were wrong (and the toilet was NOT the problem), couldn't I only pay for one visit? She said she's talk to the boss. I received a voicemail telling me that (paraphrase) "Our guys said you need a new toilet. We're not coming back to look at the line - you're welcome to get a second opinion" In other words "Frick-off"! I called a friend, and we looked at the toilet again - 100% good!, but the line was being obstructed. So we took it off the wax ring and looked at the toilet base, where we found a plastic battery cover (for a remote or toy?) probably flushed by a child and obstructing the line. The toilet did NOT need replaced. How is it that two "professional" plumbers could not find or even trouble shoot a plastic obstruction in the S-curve of a toilet, but were so insistent that the toilet needed replaced that they refused to return to the house? There's no way that the "service" was worth $267, and there's no way I'll ever call them again. Because it wasn't just lousy techs with terrible customer service, but an admin who wasn't very interested in dealing with the situation, and a boss who was setting the tone for lousy customer experiences.

    I cannot speak for their actual work septic work but they left my front yard wrecked. They worked…read moreon my neighbors yard and had to dig up a portion of my yard, due to rainy weather at the time I was told it would be a little while before they could fix the ground and reseed it. They never did come back so I now have an extremely uneven section of ground with no grass. Repeated calls to them got no response. Another neighbor got the city involved because they damaged a yard wall during the same job, I guess it is my fault for not doing the same. I would not recommend this company due to the fact that they do not stand by their word and work. If they leave a yard in such poor shape I have to wonder how they leave the septic systems.

    Polo Potty - portabletoiletservices - Updated September 2026

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