I am so happy I visited Giant Kanata for a final tune up before tackling the Rideau Lakes…read moreChallenge! My bike was in great shape for today's ride and talking to the staff gave me the confidence I needed for my first big ride.

Good and fast service, even in covid. Took their time to explain my (minor) problem. Good covid…read moreprecautions.

Kind kind kind kind. K for Kent That's how I rate my…read moreexperience at phat moose cycles. I went to repair my bike and in two seconds they repaired it and didn't even charge me. If you're looking for nice place to repair your bike in Ottawa just pass by and meet with Kent or any of his colleagues!

Great shop with great staff. Quick and efficient help while I was there. Informative answers to my…read moreq's and very helpful attitude. Great selection of fixed gear spare/upgrade parts and rides. Close to downtown yet in a quieter area, with parking! These guys know what's up - I saw a Cervelo on the repair stand = someone with a high end ride trusts these guys. So, if you are unsure - give these guys a chance!

The store has great prices, the workers are very knowledgeable and helpful. The owner is also very…read morekind.

I didn't end up buying here, but when I was shopping for a new carbon fiber mountain bike in late…read morewinter, they spent a lot of time communicating with me and were very helpful! Prices were great and even though many of the bikes I was interested in were still stored, they were more than willing to assemble them on short notice. I'm actually quite troubled by the 1 star reviewer (Pete J) below. It sounds like he expected the shop to reimburse his customs fees and shipping, LOL

I has a very bad customer experience. Impolite employee or owner. Unpleasant surprises. Very poor…read moreservice. I am never going there again. I recommend reading other comments on Google, I am not the only one who found the employee/owner very rude.

From the owner: For more than 50 years, Cycle Bertrand has been providing Gatineau with a reliable bicycle shop…read more You can rely on us whether you're looking to rent a bike, get yours repaired, or need some accessories.

II brought my Miyata in for a gear adjustment. Service was immediate. The staff were super…read morefriendly and I was on my way in less than an hour, This is the place to go for last minute repairs.The cost was very reasonable. Hightly recommend them.

The Hintonburg location refused to fix a flat on my bicycle because the mechanics do not know how…read moreto work with Shimano nexus internal gears. It should be noted that they sell bikes with Shimano nexus internal gears.

What wonderful guys! Extremely knowledgeable and welcoming, thorough and detail-oriented. They were…read moreable to fix my bike on the spot, and has free street parking right out front. 10/10 recommend McCrank's Cycles!

I took in a Trek that had been abused in the Gatineau Hills so badly that i didn't need a bell…read morebecause of the sound it made when it moved (both pedaling and coasting). I now need a bell. They did an overhaul of the bike so that I could become a ninja biker. Six weeks later and it's still running smooth. It's like it's a new bike. The service was excellent. They told me what needed to be done and how much it could cost. It was less even though they did more. Great people, great bike shop.

Very kind gentleman while unable to help me he did recommend another place nearby who was very…read morehelpful also.

I'd been looking to raise my handle bars on a 20+ year old mountain bike that I use to commute and…read morefor errands. I went to good traditional bike stores and was offered expensive ideas. I rolled into Dave's Bike Dump and he had just what I needed - $50 later I rode away with just what I wanted and a smile. Dave for the win! Thanks...

I was in Ottawa for the Tamarack Half and bought a pair of socks at the Bushtukah expo booth. When…read moreI got back to my hotel room, I found that there was only one sock in the package (I suspect the other was used as the model on display) I though I'd learned a lesson about checking before buying anything, but figured there was no downside in writing an email to the store, thinking that maybe someone would be coming downtown for the race and could drop the missing sock off at the hotel. They mailed me a pair along with some extra goodies for the inconvenience. It's a level of service I never expected. Bushtukah certainly demonstrated their mission to provide unparalleled customer service. They've made me a fan for life. I wish they had a store less than 3,500 kms away from Calgary.

I had an issue with a tent I purchased, as it arrived with what appeared to be marks on the…read morerainfly. From the very beginning, the Bushtukah team was professional, responsive, and genuinely cared about finding a fair solution. Rather than dismissing my concerns, they took the time to contact Sea to Summit on my behalf to get the manufacturer's opinion and kept me updated throughout the process. In the end, they offered a refund, and I couldn't be happier with how everything was handled. Outstanding customer service like this is becoming increasingly rare. Bushtukah truly stands behind the products they sell and values their customers. I wouldn't hesitate to shop with them again and highly recommend them to anyone looking for outdoor gear. Thank you again, Bushtukah, for your professionalism and excellent support!

Very knowledgeable and so helpful getting our bikes repaired…read more They have parts and some bikes. We like that they are here so close to the trails!