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    Polywood

    1.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    1 year ago

    This company doesn't deliver as promised. Had to call numerous times and spent a great deal of time on hold.

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    5 years ago

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    POLYWOOD - sharp plastic burrs

    POLYWOOD

    2.0(23 reviews)
    0.0 mi

    A great product. Our lime green Adirondack chairs arrived…read moreyesterday. They are a big hit with the "patio crowd". They are very sturdy and quite comfortable. Easy to order. Very helpful customer service. Easy to assemble. I am a fan.

    I am beyond disappointed with my experience with Polywood…read more I purchased a counter-height table and chairs for over $3,000, expecting premium quality and customer service. Instead, I've encountered one problem after another. The table arrived with factory-installed screws driven completely through the tabletop, leaving visible punctures in the finished surface. This should never have passed quality control. After contacting customer service, I was told a replacement tabletop would be sent. As of June 13, it still has not arrived. To make matters worse, one of the chairs arrived missing two side braces. I was assured the missing parts would be expedited, yet they have still not been delivered. The frustration didn't end there. My church expressed interest in using the damaged tabletop, so rather than throw it away--as Polywood actually suggested--I purchased an additional set of table legs at a cost of nearly $300 so the tabletop could be repurposed instead of discarded. Ironically, that order arrived quickly. However, when I opened the package on June 13, I discovered that it too was incomplete and missing two leg braces. It is unbelievable that after spending over $3,000 on the original furniture set and another $300 on replacement components, I am still receiving incomplete shipments. Adding to the frustration was Polywood's delivery partner, RXO. I took a day off from work and arranged for a couple of friends to come over to help with the delivery and installation. RXO failed to show up on the scheduled delivery date, wasting not only my time but also the time of the people who had volunteered to help. No customer should have to use vacation time and coordinate assistance only to be left waiting for a delivery that never arrives. At this point, it appears there is little to no quality control in either manufacturing, shipping, or logistics. How does a company selling premium outdoor furniture repeatedly ship products with missing parts, obvious factory defects, and then fail to deliver on its commitments? I have now spent well over $3,300 and still do not have a complete, usable furniture set. I have wasted countless hours on phone calls, emails, assembly delays, missed deliveries, and waiting for replacement parts that never seem to arrive. What is most disappointing is that every time I contact customer service, I am given assurances that the issue will be resolved quickly, yet weeks later I am still waiting. A premium-priced product should come with premium quality control and customer support. Instead, this experience has been a constant cycle of defects, missing parts, delays, and excuses. If Polywood does not provide an immediate resolution and a clear timeline for delivering all outstanding replacement items, I will have no choice but to dispute the charges with my credit card company and cancel any remaining orders. I expected premium furniture and premium service. Unfortunately, I have received neither.

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    POLYWOOD - Sharp plastic burrs

    Sharp plastic burrs

    POLYWOOD - Factory damage

    Factory damage

    POLYWOOD - Sharp plastic burrs

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    Sharp plastic burrs

    Polywood - outdoorfurniture - Updated September 2026

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