I ordered furniture in August 2025 and paid for it in full -- only to learn seven and a half months later that the company wouldn't be fulfilling the order. In the process, Pompanoosuc Mills' owner seemed to show as little regard for a longterm employee as for me as a customer. To me, the company's self-professed promise was not kept: "... If you ever have a question or concern about your order, we're here to help--every step of the way." Few will want to hear the gory details, but here goes: When I needed some new stools, I saw a sample in the Copley showroom that was exactly what I was looking for; I ordered three stools in August 2025, paying in full. Erin, the Showroom Manager, told me that it might take 4 months or more to take delivery, which was OK with me. I asked if I'd be able to order a couple more in the future; she assured me 'they still make everything they've ever made', so it wouldn't be an issue. email from Erin on October 19, 2025: "A quick note to let you know your stools are in production. I will continue to follow the build and update you when they are near completion." email from Erin on 11/28/25: "The stools are currently in the assembly department - a fire at the mill set us back a bit. I will contact you again when I see they are near completion." (from Valley News coverage, the fire was October 13, before the first note). I asked Erin for an update 1/17/2026. Erin: "...I have been asking about their progress since then, most recently on the 8th of January. I have yet to get a response." By this time, I was beginning to hear there was a problem sourcing spindles for the stools, since their prior supplier was no longer making them. Not sure how that squares with the "in production" message from October and the "assembly dept" message from November, but it was evident that Erin was getting no better information than me. In the weeks that followed, there was a series of messages (generally with delayed responses from Erin) where there was an effort to get me to switch to a different style, or switch to a different wood. I returned to the showroom to consider, but neither would have matched anything in my house. email from Customer Service 3/5/26: Good news! Your Pompanoosuc Mills furniture order is ready for delivery. We have you on our white glove delivery schedule for 3/12/2026 between 12:00 PM - 3:00 I waited dutifully that day. In the late part of the delivery window I got a call from Erin: "Did they call you?" I said they had not. She said the stools on the truck were walnut, not the oak I had ordered. So...no stools for me. email from Pompy Customer Service on 3/26/26: "First, thank you so much for your recent order. We hope you love your new Pompanoosuc Mills furniture! To that end, we'd love your feedback. Our survey takes about 5 minutes. We'll ask about your experience in our showrooms, our website, your delivery, and your first couple of weeks living with your new Pompy furniture." Somewhat amazed by their poor record-keeping, I filled out the survey by saying I had not received anything yet and was still waiting. I forward the email to Erin saying it was further evidence of the company's dysfunction. Incidentally, my critical survey submission got nary a response. You would think somebody on the other end would have been embarrassed enough to reach out with an apology. email from Erin on 4/1/26: "I finally had a face to face with the owner after I sent this to him. He thought I said you would take the walnut stools. I reminded him I would ask you and you decided no after coming in to see what the walnut wood looked like. He has now definitively told me we will not get the parts for these stools because the people who made these in the past are no longer doing it. It would have been nice to know this last August......Apologies are hardly enough." I'm not in the furniture business, but I find it hard to believe there is no one they could find to sell them oak spindles to fulfill a properly placed and fully paid order. But it's more the careless attitude that is galling. read more

We have purchased quite a few pieces from Pompanoosuc recently and their furniture quality and service is bar none. Torie, located at the Nashua showroom, has a great design vision and is honest and helpful with her advice. Would definitely recommend. read more

Never purchase furniture with the white finish. I had hardcover books between bookends on a Pompanoosuc white desk and now I have stripes. Customer service has not been responsive. read more

This is definitely not my kind of furniture. The wood is too light, the lines are all 'forced' to look cool, but fail - and the showroom is loaded with so many audubon-esque pictures and statues that only a 50-something from central Iowa could likely appreciate. Add to that ridiculous price tags, and you are pretty much guaranteed I am walking out of here with wallet untouched. But I will browse, just to check things out - and I do appreciate local woodwork craftsmanship. But the best (?) thing about this place is that, while browsing in a mostly empty store, a sales clerk struck up a conversation with me - weather, what am I looking for, etc - 5 minutes or more we chatted then I wandered off. 5 minutes later she introduced herself to me again, as if the previous conversation never took place. Odd, no? read more

I had another great interaction with store manager, Cindy, who is an expert when it comes to Pompanoosuc Mills furniture. I can't imagine how many pieces of Pompanoosuc Mills furniture that we have, but it's a lot, some of the pieces as old as 15 years, and the style of the furniture seems to stay current (and not "age"), the quality of the furniture is superb, and the woods and finishes are quite spectacular. The majority of our furniture has been "customized" to our specifications, and we are very pleased with the process and outcomes. I would enthusiastically encourage you to visit a Pompanoosuc Mills showroom, and to buy their furniture. I imagine Pompanoosuc Mills furniture and service will satisfy the most discerning customers. read more

I recently purchased the Mason Rocker. It is not manufactured by Pompanoosuc Mills but they do apply the finish of choice and sell it under their name. The rocker to our pleasure arrived earlier than scheduled. I had to rent a van in order to pick it up. My car was too small. The rocker had a blemish. I accepted the rocker with the understanding that they would ship a replacement. The replacement rocker arrived with a crack in the seat as well as a split in one of the "rockers". I did not let them take it off the truck. They agreed to send me another replacement. This one arrived in good shape. I accepted the chair and considered the issue resolved. On first use, one of the vertical spindles broke. Pomponoosuc's assessment was that the wood was compromised and hence it broke. I returned the chair and Pompanoosuc refunded my purchase price. I offered to share my experience with the owner but no response. Throughout this process, customer service was very responsive and helpful. My rating is based on the fact that they shipped one chair which had glaring defects (a crack in the seat and a split 'rocker'), they shipped another chair with a blemish that was visible from the front of the chair. The third chair had a defect in the wood that did not become apparent until first use. I really love their products but this experience has me wondering about their quality control. Even though the chair is not manufactured by Pompanoosuc they do apply the final finish and touch and inspect (?) the product before shipment. They also are responsible for managing their vendors to their standards. Update: I spoke to the owner and they will stand by their products read more

Love the quality of the furniture and great sales people. However, with three different deliveries - every time, delivery has been very, very late - including today calling ahead to say when they would arrive and now an 1 1/2 hour later than they said - still no delivery. What is up with that???? read more

I absolutely love Pompanoosuc Mills furniture. It is beautiful and well crafted. That is why I decided to invest in a new dining room set from this store. I have a very large dining room and when I say invest, I do mean that I dropped quite a chunk of change here. So I was pleasantly surprised when my furniture arrived prior to the Thanksgiving holiday, though I had been led to believe that I wouldn't get it until early December. The pleasantness of the surprise was short-lived however as the fumes of the polyurethane it was finished with caused me headaches and sinus congestion for weeks! When I spoke to the store manager to report a minor imperfection in the finish I also took the opportunity to mention the fumes and the fact that I felt I should have been warned of this ahead of time. And, that the furniture really should have been held at the mill until it had completely off-gassed. Her stance was that the fumes really couldn't be that bad and that I most certainly had been aware of the polyurethane finish when I purchased the furniture so shouldn't be surprised by it. In fairness, I was given a discount due to the imperfection, so that does count in their favor. However, I really feel that if you are selling such an expensive and hand-crafted product that there should be more discussion up front about the use of potentially toxic finishes. I also had to request printed instructions for care of the furniture -- something that almost all furniture from any retail store would come with automatically. read more

Funiture is fantastic. Even more fantastic is the manager of the store, Ms. Cindy Lynch, who demonstrated and offered effective assistance and care for the customer. I bought trundle bed with trundle platform. The manager spent time to explain different types of hardwood, their unique characteristics, and how to choose futon mattress. Previously I bought furniture from Crate & Barrel and Ethan Allen, but because of the manager, I would like to always consider Pompy now and in the future. read more

FABULOUS selection of beautifully handmade furniture...made in New England and great customer service. I hadn't been in this store for years...But the new window displays really pulled me in and I am so glad. Got a gorgeous bed on sale and beautiful chest of drawers. I will definitely be back. So glad I went in. read more