Let me be clear here, Pompeii itself, the ruins, are fantastic and absolutely worth seeing at least once. However, as an avid traveler of the world I was absolutely SHOCKED at how poorly this site is run as an international treasure and historical site.
Pompeii was discovered in 1748 and in 271 years and literally millions of visitors later, this place is a total mess.
I am a detailed traveler, I booked my flight into Naples and timed my arrival specifically to coincide with a visit to Pompeii before heading to the Amalfi coast at the end of our day-long tour. I arranged a car to pick us up at 5pm. I pre-purchased our tickets to Pompeii months in advanced since they sometimes sell out. I was ready.
We arrived, everything was going great, we went through the ticket check, we checked our large bags at the entrance and we were in!!
I then realized that no one gave us a map when we came in, I went back and asked for one, they said we had to go to the other entrance to get one which was 3/4 of a mile away! We would need to get our baggage out of check, exit, walk almost a mile with our bags on thick cobblestone in 90 degree heat, and wait in line again!
We decided to stay and look for a map inside. Surely, we'll be able to find one or maybe you don't need one, there must be signage and maps as this place is massive. NOPE. NOPE. NOPE.
I have NEVER in my life been to a huge tourist location with literally NOTHING. It's like it was discovered yesterday and they haven't had time to get things organized before wanting to make money. There isn't one sign directing you on where you are, where to go, or what you are looking at. There is ONE restroom inside the 163 acre grounds!! ONE!!!!! And only one small restaurant (more like a mini, crappy cafe), and this one cafe is the only place to purchase water as well. And it is typically VERY VERY VERY hot here as everything is light stone and Spring- Fall are very hot in this region.
They seem to be following the very popular French profit-minimization plan. I understand they don't want it to be like Disneyland, no one does. But providing restrooms, maps (especially considering the price of tickets), signage throughout and water stands throughout the site is just good business. People are there to learn! And there is absolutely nothing telling you what you are looking at! Audio guides are available at one of the three entrances, but the distances are insane, we aren't talking just a quarter or half mile here, the place is 163 acres!!!!! They should have stands inside the site selling maps, books, renting audio-guides throughout--they could be making so much more money AND more importantly helping visitors to have a full and enjoyable experience which is why they are there!! They could have a nicer cafe and could even provide one nice restaurant as there is nowhere to sit and rest after hours and hours of walking in the heat.
Not only are they missing out on millions of dollars in revenue that could go back into the site, but they are really not allowing visitors to learn and have a more in-depth and enjoyable experience. I was so frustrated and disappointed, not in Pompeii itself, but how it was being mis-managed. What a missed opportunity. They could really learn something from the French who seem to have mastered tourism.
-FYI: 100% do not bring children here-it's hot, the strollers don't work on the thick uneven cobblestone, there is nothing for them to see or do and every kid under 16 was crying or looking miserable and bored. Even most teenagers looked miserable and just sat in the dirt staring at their phones.
-Elderly: not a great place for them either. Footing is extremely complex and slippery, it's insanely hot, absolutely nowhere to sit, no walkers or wheelchairs, ONE restroom miles and miles away from anything. read more