I've been in here only a few times and have loved my visit each time. Great service, quick, open space and good value. I've not taken a look much at the variety but they've got some unique items and definitely lots of local! read more

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made a simple order for 2 8ths. They gave me the wrong strain, no receipt, and both bags had the label ripped off only where the name was. opened the bags up an instantly noticed it wasn't the right weed. walked back into dispensary and they wouldn't exchange it because "I opened the bag". While there was no way for me to know without out opening the bag because the label was tampered with. seems to me like the fat lady behind the counter just didn't feel like going in the back and get me the right flower. pretty scammy and wierd coming from what's supposed to be a high quality boutique dispensary. read more

1 - nice staff 2 - limited selection on flower 3 - ponderosa strains seem to be dry each time; dated flower or due to being near UofA campus they stock with whatever 4 - will give it one more shot for the "3rd bogo deal", otherwise too many options in town with fresher strains and deals read more

I will never go in those crappy dispensaries again! The manager I dealt with called me a cheap bitch because, didn't have the kind of money He wanted me to spin and he told me to get out of the store maybe he should smoke some of his own product!! I have never seen such bad customer service and that's their manager.. read more

I went out of my way to stop by there after a doctors appointment To pick up a few rosins. I hurried to catch the medical card discount that ended at 11. I went to give the girl at the counter my card and was denied. I showed her my phone that it was a couple minutes before 11. She told me that by time I get to the back, it will be after 11. I didn't think she was serious at first .. the back? You mean that space 3 feet from where you were? I said that I knew what I wanted, again being denied... I knew what I wanted so unless it took her a minute to turn around And grab it out of the fridge I could've been out of there by 11 probably. is there a secret back room that I never been to? I have to say I was pretty upset. Gas is not cheap and I went out of my way after my appointment to get there. I am pretty disgusted. I'll probably never go back there. It's very disappointing because they're usually pretty cool and it's a place that I liked to hit up when I was out that way. Probably not ever again though... definitely there's a lot better places with a lot cooler people than that girl at so maybe take the risk but I would consider other places first, especially if you're Medical for sure. Needless to say, I left with nothing but disappointment and less gas in my car. I definitely shared my crappy experience with the rest of the places I went to that day. I guess they must got it like that to deny somebody something, they were technically entitled to Instead of just turning around and getting what I want before 11 o'clock, thanks, "PonderGROSSA" Halo and Sol I know for sure hook their med patients up with discounts Perhaps consider those over this place because you might not get it even if you are there before 11. The girl was doing nothing else. There was no one in line behind me or ahead of me and maybe one other customer was being helped (I think it may have been the girl that felt bad for me out in the parking lot because she saw what happened) I hope she tells people about it too. UGH I just wanted to grab some rosin and go home and chill after my doctor's appointment. read more

drove an hour after calling the store to confirm my order and spoke to 2 people confirming it, while driving I get a call saying they messed up and can't sell me the product cause "they have to sell all the others first" definitely will be going elsewhere now on read more

Fast friendly service . Good discounts and specials. Senior discounts, convenient hours. Wish they had home delivery.

My first time here, I ask to make sure my shatter is stable (hard), the guy at the counter says he's going to make sure and he doesn't. I get home and it's so goopy I can't even get it off the plastic.. waste of my bogo. Thankfully I got one for free. Won't be going back, plenty of better options in town. read more

What's up Nate! I went in there not knowing y'all are only Recreational but you guys made me feel at home. Nate was so helpful to get me the best deals! That's great customer service! You are awesome! Keep up the great work! I got a gram of Abstact and 2 grams of CANAMO. Ayeeeee!!! read more

I love this dispo Fernando was the best bud tender Ive ever met I 100% recommend if your in Tucson.

I love the whole team here they treat you like you're a part of the family and they know what you want when they find out you're a regular. Sara is a great bud tender and I love her personality....she brings good vibes! read more

They don't honor the early bird special like every other pondy. Manager of the place is a complete joke and his workers need better customer service training! This place has nowhere near the kind of service the other pondys have and I been to them all! I'll never spend a dime in that place again! read more

Well the budtenders have a habit of giving clients what the budtenders want to get rewarded for making sales of rather than giving clients What they actually asked for. As well as the fact that they're not educated on cancer whatsoever when Cancer is used as a leverage to legalize cannabis You would think they would educate budtenders on what the word neutropenia means Don't give advice or recommend a product at all that's going to go into lungs for a client that is coming in with neutropenia asking what is a good product for neutropenia that could be potentially life-threatening If you offer somebody something for the lungs during neutropenia. Your budtenders need to be educated on that Big time all Budtenders at all dispensaries. I am more or less disappointed in the fact that this is the fourth time I've been in there that somebody has given me something other than what I specifically asked for and it's because they want to make the sales cuz they get rewarded on sales of certain brand products. It's your bud tender rewards program that is ruining your customer service. They're selling whatever they can so they can get their rewards for themselves but they're not giving quality advice They just it's about the sales It's unacceptable and that is not good customer service tactics. Sad to be honest and give a negative looking review I was hoping it would be great I absolutely love the Sonoran roots product but I do not love when I ask for a two half Grand Pre rolls and they give me something different like a whole gram of a totally different brand with less percentage. Because they wanted to make their money and get their award. Sometimes people have to count change to get 10 bucks to get two pre-rolls. Not everyone has money like the budtenders are being rewarded with. But it shouldn't be like that. So the staff is thinking about themselves when a client walks in to buy something anything I said was oblivious but they made it clear that if they get a Google review they get a reward and if they make certain sales of certain brands they get awards or incentives but I see where this is conflicting. The budtenders are thinking of themselves not of the client I cannot say the same for all of the budtenders The only one that was a good review was the first day I went and I gave my review for that girl All the rest of the bud tenders I can't remember her name right now She had curly hair That's the good bud tender the rest are thinking of themselves sorry guys got to be honest. Next time listen to what people are asking you for and don't choose what they want to buy so that you can get your reward It's unacceptable. And we're catching on quick. read more

Excellent and very respectful awesome place and affordable great deals and wonderful customer service and employees

Best dispensary in Tucson. I'm not even kidding. Nice staff and amazing bud for the best price in town , Bedford you go anywhere else check them out first. Guaranteed you'll be satisfied. read more

Just bad service! I understand it might not be the best of areas but to treat customers as if they are a bother or an inconvenience to their day is embarrassing. Treat people how you'd like to be treated is something that upper management can/should implement. 100% recommend any other dispensary in the area over Ponderosa! read more

Overall, everyone I interact with there is very friendly and cool. I visited today to use my points for a vape. The staff member informed me that I could get half grams, but when I checked online later, I discovered that I could have actually redeemed my points for a full gram. I felt a bit disappointed that she didn't inform me of this option. Aside from that, my previous visits have been satisfactory, but I wanted to express my disappointment in this review. read more

Great customer service great prices and friendly staff very convenient very cleaning rooms and stuff for nice place and nice people