They well very helpful & thorough. I had my cat's shots, he was neutered & microchipped here as…read morewell.

Very busy place just like every other veterinarian these days but they do an amazing job fitting…read moreyou in when they can along with showing patience and compassion for you and your animal. Great place.

he is a great vet but his crazed wife is just that, crazed. cant be helping his business at all. we…read moreused to go there but she ran me off.

My puppy has seen both Dr. Ballestin and his wife Theresa and I am so grateful for the wonderful…read morecare she has received from them. The office staff was caring, courteous, and professional... and the prices are extremely affordable. I am so glad I found a lovely and kind vet in the area. Thank you Shasta Valley Vet for caring for Frankie and always answering my many silly questions. It means a lot to know you guys are there for us!

We go out of our way to come here and that alone says everything…read more This is a true country vet experience in the best way: calm, personal, and actually focused on your animal. No chaos, no packed waiting room, no rushed appointments where you feel like you're on a conveyor belt. It's a husband-and-wife team, and you can feel that difference immediately. There's a level of care and attention that's hard to find, especially since we mainly reside in the Bay Area. They only schedule about two weeks out, which, at first, completely threw me and I was pissed by the inconvenience. I was used to booking way in advance and felt mildly panicked about it. But now I get it. That boundary is exactly what allows them to stay present, not overbook, and give each patient the time they deserve. The space is clean, easy to access, plenty of parking and best of all, it's not crowded. No line of stressed-out dogs and overwhelmed humans. We intentionally plan our dogs' vaccines and routine care around being in the area so we can come here. That's how worth it it is.

This doctor & staff provided the best veterinary experience I have ever had…read more In an area where good docs are few & far between, Dr. Ballestin's clinic provides top-tier care with quiet excellence, and I'm most grateful to have found Shasta Valley Veterinary.

They've been our vet for nearly 30 years, Dr Tom, Dr Dave, Dr Jeff, all the the techs and front…read morestaff, just amazing. We are so lucky to have them. They meet every need with caring compassion. I highly recommend them.

Everything went well on this visit. Dr. Jeff Smith D. V. M. Was a good listener and went above and…read morebeyond addressing my concerns and questions. He made the needed specialist referral and optimized my time in the practice. Much appreciated.

Negative! Just received a phone call from these so called caring establishment asking for payment…read moreof a bill nearly 10 years ago, after the vet mistook my animal for another setting up a treatment program with my animal! This dog has been dead for a decade. As I told you then I would never return, as I see this is not an uncommon occurrence. Do not frequent. Poor service , poor bookkeeping, confusing other animals with my own . No thank you!

Warning: Negligent Care. This clinic does not read pet records and gave my pet chicken in the…read moreclinic (which is what he is allergic to). Their unprofessional response to the liability is to no longer have us as a client. Gail Colburn saw my pet who was very ill and called me and said they were feeding him some digestive chicken food. I said, he is allergic to chicken and its in his file. She dismissed his allergy, fed him chicken and sent me home with chicken food! I do not recommend Gail Colburn. I understand that being a vet is stressful, but there is no world where it is acceptable to be negligent. Would we give a child something he was allergic to in a hospital? What is worse it the lack of care and response from Management. I recommend seeking care elsewhere for your beloved pet.

I had an intake appointment with my two pugs today. Dr. LeAnn Ahlbrecht was very gently and…read moreattentive with my girls. One of them needs some periodontal care and I felt good knowing that she'll be with these vets. The waiting area was a little busy when I arrived but the front desk was responsive, kind, and professional when it was my turn and when I was checking out.

Great vets, not the best phone situation. I was on hold three times and the phone woman made me…read morefeel like I was complaining and horrible. I come in and give them pictures and flags and my payoff is that the workers are saddled and stretched by the phone situation They are great vets If you get to them

I brought both a cat and a dog up for services. They were very thorough. Unfortunately, my animals…read morewere a little bit difficult for them to deal with and they had to muzzle my Malinios for shots . He actually nipped a tech. Despite that they were thorough. The Dr. is brisk and had other appointments to keep . She had a booked schedule. , and unfortunately, because of my pets a woman had to wait in the lobby for an extra 20 or so minutes. They did what they could to appease her. I felt bad for her. After they helped her, they were having to rush out to handle some horses as a house call. As a small business owner, I could see her challenges and appreciated her efforts with Whiteclaw and Radar

If I could give Alpine Veterinary Clinic 0 stars I would. Absolutely do NOT take your animals to…read morethis vet. Dr. Roberts is a scammer and takes advantage of people. We had her tell us our dog had multiple cancerous mammary tumors that needed to removed along with being spayed. She quoted us $1800. We got a second opinion and turns out our dog doesn't have any tumors at all. She lied and she's a crook. DO NOT TRUST HER. She up charges as well. She had me and my family in tears thinking our dog had cancer when she didn't even done a biopsy or a proper exam yet.

Many months ago I brought my cat in with a hematoma in her ear, the emergency hospital could have…read moredone the surgery that morning but the senior vet said he could do the surgery. I went to pick her up and was guided into a room with a young women vet who without my permission did the surgery she was out of vet school 3 months. I was told the vet watched her but he said he had to leave early to take his wife to the hospital. it was illegal for him to let her do the surgery by herself. He said he watched her the entire time. THEN WHY DID HE NOT DO IT HIMSELF IF HE HAD THAT KIND OF TIME I HAD NOT GIVEN PERSMIISION FOR ANHYONE ELSE TO DO THE SUGERY. I went back again I said my cat is not well, They said she won't have to eat or drink water for three days NOT TRUE one of the vet assistance was like a mad dog ( I love dogs but this was nuts) staring me down there to protect her and agreed. At three am my cat was drinking tons of water I rushed her to emergency where the doctor said she had almost no electro lites and was trying to supply them by drinking she could not! she was on deaths door. She said did they not give her an IV this was wrong who monitored this cat? I said I don't know when I called the vet he would not refund me, he was sweet but it was an act, I deserved to b e paid for. both the surgery and the emergency hospital, I should have taken them to small claims court but I was so upset I could not write this review until. now. This place and his too sweet response was an act I believed he has many years of being this way but when his vet made a mistake she didn't take responsibility. He said he had to leave his wife was sick and he had to take her to the hospital (oh sympathy for him now) well if she is that sick call an ambulance. Yep everyone loves this vet but he did not take financial responsibility for his mistake and the emergency hospital notes mention. the surgery was not right. (in medical terms ) they have Mal practice I submitted it to them they said they passed it along but I never heard back they simply evaded responsibility. This man took zero responsibility my sister has Parkinson's I don't drive her to the hospital I call an ambulance! they are not expensive maybe 150.00 I spent close to 4,000 for the emergency hospital and his cocky knows it all vet student.the next vet commented on wow so any stitches he laughed! Like

This clinic said they could see my 22 year old cat to check his blood pressure and refill his blood…read morepressure medication that was prescribed to him after a visit to the emergency vet for a ruptured blood vessel in his eye. Our regular vet did not have the equipment to take his blood pressure, and the emergency vet had given us just 6 days worth of blood pressure medication, just enough time to try to get him an appointment with our vet. Mountainview said no problem! Made us an appointment to get him in right away, and I thanked them so much for getting us in on short notice. Day of his appointment, I packed up my kids and my 22 year old cat who was just diagnosed with hypertension at the emergency vet after a blood vessel burst in his eye. Arrived 20 minutes before our appointment time to find a sign on the door saying they were closed due to staffing issues. I was in shock. I had told them on the phone how critical it was to get my cat in somewhere ASAP due to the small amount of BP pills we were given at the ER vet!!! And how I was so grateful they got us in due to that fact! The sign said they had made every attempt to contact everyone that they would be closed, but I did not receive any notice whatsoever!!! I double and triple checked my land line, answering machine, cell phone, email, and text messages, and there was nothing. They left me scrambling to try to find another vet that could do blood pressures on a cat and get in for an appointment with only 1 day left of life saving critical medication for our cat. I left them a phone message asking what happened! Why would they not notify me, especially in as dire situation as we were in?! I never heard back. No response. Ever. It was a miracle West Main took pity on me and got him in the next day, as we were going to run out of meds, and refilled it for us. They are our new 2nd vet now. Absolutely appalling treatment of what was going to be a new patient for them with a hobby farm full of animals.

We searched within a 75 miles radius for someone who could remove a growth (wart maybe?) from our…read morepup's face for a reasonable cost It was growing in size (over years) and was beginning to obstruct vision. Our normal vet quoted us $1,100 - 1,500 for the procedure (looks like a simple snip) so that was a definite no-go. Dr. Spencer took a look at it and within minutes said it was not a problem at all and could be done with ease. The entire team of ladies were so kind and obviously love animals. My pup is super friendly and they spoiled him with treats during the consult. The front desk lady was so accommodating and found a window to fit my pup into the schedule for the mini surgery the same week?! The procedure was no muss, no fuss (took less than 15 minutes) and it costs a fraction of what our normal vet was going to charge. No hidden fees, no "fee for processing the fee" here. I HIGHLY RECOMMEND bringing your animal here; it's worth the trek. Dr. Spencer has seen it all and has expert knowledge that put me at ease. I could not be more pleased with the results!!

The compassion when we suddenly had to make the decision to end our precious Luke's suffering. This…read moreis the seventh dearest 4 legged friend I've lost in 40 years. Something I've noticed, It gets harder, and harder saying goodbye. My wife and I have been crying since 3pm, it's 8pm now, no dinner, no nothing, just tears. Knowing we'll never see our sweet "Luke" in this life again, is gut wrenching. He was something special, I know all pet owners say something similar. But, in fact he was very special. He had more facial expressions than any of my other 4 legged besties. He and I would have conversations and in his own special way we'd communicate. He'd wake me up every morning, at the same time every day, with his cold nose on my back or arm. Who's going to do that, now that he's gone. Anyway Art Spencer was very kind, patient and understanding as was Barbara and the other young lady (who's name escapes me). They were all very kind and understanding in our time of grief.