Couldnt be happier with EVERY experience I have had with them. From inside staff to service,…read moreeveryone is top level. You should not even consider buying through another business

A pleasure to deal with this business. Incredible and helpful staff throughout the whole process…read more Feels like a family business. They were helpful through the whole process from delivery and installation and provided a list of recommended electricians. After installation they visited our home to give a full tutorial on operation and visit for a time to make sure it's running optimally. Highly recommend.

This five star review is directed at Seth. we were having an issue with a pool motor. His customer…read moreservice over the phone and in person was well above par. He is extremely knowledgeable, friendly and straightforward forward. I highly recommend giving him a call or stopping in to see him for whatever it is you need for your pool.

Seth is outstanding. Friendly, knowledgeable and always willing to help me. I've had numerous…read moreissues with my pool vacuum and he has gone above and beyond to fix them. Superior service with a smile!

I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

As unprofessional as You Can Get. Set up an Appointment to replace a Pool Liner ( A few thousand…read moredollar Job). they show up after a week. When they arrive, I tell them that My son will be right out he was waiting for your Rep., but the pool area is accessible to them I said you can go right to the pool yourself until he comes up . I said Give my son a few minutes to come outside. The Lady ( I think jennifer) asks how old is my Son, I said 25 yo, why is that a question?. My son then calls me & says that no one is there & when I call them to see where their rep. is, Pool World Lady tells me, how do I have the Nerve not to be there & let my 25 YO son be there instead. Are you serious! I said I have to work & I could talk to their Rep. on the Phone instead. They want to set up another Appt. for 2 weeks. Stay Away with Nervy people that do not act professional or Appreciate your business. If I Spoke to my Clients This way, I would be out of a Job. I am sure it is not an isolated incident, I am just taking my time to write this review.

Hands down the best pool company I have ever worked with. Needed to have my pool closed on my…read morevacant home and luckily I found Trinity. How refreshing to deal with an honest company in a field where there are so many rip-off artists and bandits. They charged me the best price I ever paid to have my pool closed and I know it was done correctly. Thank you again Catherine and Pierre, and best of luck in your future endeavors!!

Had a pool heater and salt generator added for our pool. Paid Trinity $7000.00 and they have…read morefinished installing gas line for heater. Have called, emailed and no reply.

Just wanted to express my gratitude to Joe and the staff at infinite pools in Kenilworth. As a…read morenew pool owner i was struggling with algae and getting my pool chemicals in order. Thanks to the team there i was finally able to stabilize the pool and i learned a lot from them during the process, they answered all of my questions with great detail! You guys are now my go to pool depot. Thank you again!

Much can be improved. They were decent for cleaning the pool but I would not recommend getting…read morethem to open the pool. Based on that painful experience I won't ever engage their services for even cleaning the pool. We have moved on and won't reconsider them any further. They burnt out our brand new pump, claim parts and pieces were broken for our new handle piece that we have no access to and did not tighten the pipes properly. Overly priced and inefficient. We actually spent more money opening the pool through them than we would have hiring them for the season to clean the pool and I had no choice but to hire another pool company to check their work because this was such an uncharted process and I didn't trust them after all was said and done. They had no problems with running my credit card and even charging a late fee for payment although we wanted to ensure their work was proper from the next company hired, a delay of two weeks payment which is crazy since they delayed our pool opening by at least a month with their mistakes. Stay far away.

Rude rude rude!!!!! Zero customer service manners. It's mind boggling that we are in the year 2021…read moreand people still have zero customer service skills this place is very overpriced on top of having the worst customer service the guy that was at the register which I think was the owner was such a Ahole! I will use their competitor that also sells Sustaine pool products rather than this place. I can't see Spending my hard earned money giving it To a place like this that didn't even offer or hold the door open for me after i spent 300 dollars on Products which my hands were full I was baffled as the man and maybe his wife or employee just stood the watching they were waiting to close the store and leave, no thank you for shopping w us. Nada!!!

One of the worst mistakes I've ever made was going with "Add on Pools" to do our in ground pool…read moreinstall. They quoted us a price that was literally doubled by the end. The day they showed up for the install, they told me they measured wrong and now the pool would need to be put in horizontally instead of vertically or else when it rained water would go into our home. I had to make a decision on the spot, with the pool waiting to be installed out in the street. I should have said to take it away in retrospect but after waiting months for the pool I just wanted to get it done. Once the pool was finally installed it looked great, but by next year all of the cement around the pool began changing color to a stained yellow. When I asked them to come take a look, a few of them came by individually and just stood their staring at the messed up cement dumbfounded. I got tired of them doing nothing and they became argumentative and I just gave up on them. I've waited over five years to post this review and I'm still so annoyed with them and our cement still looks terrible. They'll try to say the cement wasn't their fault but they are the ones who contracted this cement person and they never bothered to even attempt to resolve the issue. We were new to the neighborhood and they seemed like the place to go for local pool business but I warn everyone now stay away.

Unfortunately saw Spartan pool and spa rip off so many customers. Not finish jobs they had started…read morecaused pools to cabe in then convince the customer it was because of the way it was built not be suse they left it empty for months because they couldn't afford the liner constantly robbing peter to pay paulis the perfect example of this company l.

I've used Spartan for years, every time I have an issues they always come quickly and save me money…read morewherever possible.

They were great. I came home from vacation and my pool looked like a dark green lake…read more We had a large party scheduled for 5 days later. I thought we would never have been swimming at the party. I called in Pools and Spas and by the morning of my party the water was perfect. They worked on it for 4 days In a row and made the impossible come true. I would hire them for anything with my pool now. Thanks Guys.

A poor review could have been avoided with competency on the technicians end and communication via…read moretheir service manager. Our filter was serviced - exterior of filter is now leaking (Service call 1) Above ground pool line was leaking a couple days after the internal filter replacement. (Service call 2, chalked it up to coincidence) I patched temporarily with epoxy putty until their technician could service this past Tuesday. Technician repaired the line while we were away on vacation. Returned from vacation to an algae bloom in our pool - looks like the valve from the chlorinator was off I opened the closed valve and water began to gush out of the bottom of our Hayward CL200 chlorinator. (This is not a coincidence as this issue did not exist before the prior repairs. This was clearly damaged during the last service.) Repaired water line was also installed on top of the electrical line leading to our heater. Not ideal. Still waiting for a return call a day later after emailing and calling. Still no reply and pool is not functioning.

We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

I paid $3,098 for Pool Bros' Complete Maintenance package for the season, expecting exactly…read morethat--complete maintenance. I met with them during the opening and trusted their professional recommendations. Once I was no longer there supervising, however, it became one additional charge after another. They identified plumbing issues and recommended that I pay to have the plumbing redone. I followed their recommendation and paid the additional cost. Yet the leaks that were part of the reason for addressing the plumbing still weren't resolved, and I was then faced with attempts to charge me even more. I have no problem paying for legitimate repairs that are clearly outside a maintenance contract. My problem is paying $3,098 for complete seasonal maintenance, approving additional work they recommended, and still repeatedly being presented with more charges while the underlying issues remain. For anyone considering them, my advice is simple: get every detail in writing and question every additional charge before approving anything. They got me this season. Never again. Stay away.