Couldnt be happier with EVERY experience I have had with them. From inside staff to service,…read moreeveryone is top level. You should not even consider buying through another business

A pleasure to deal with this business. Incredible and helpful staff throughout the whole process…read more Feels like a family business. They were helpful through the whole process from delivery and installation and provided a list of recommended electricians. After installation they visited our home to give a full tutorial on operation and visit for a time to make sure it's running optimally. Highly recommend.

I needed a Pressure test done on My pool plumbing and no one would help. I explained it was either…read moreMy skimmer or the suction line may be the culprit. I was quoted 800 and this would be APPLIED TO ANY REPAIRS. They came the next day tested My lines no issue, the skimmer found to have a small leak. less than an hour here charged 948.70 Now I am being told the repair would cost even More. The money I wasted 948.70 will not be applied to the repair. they are here to help people. I have never seen anyone charge almost a grand for an hour. and then want to charge ME even More after I already OVER PAID. I am very disappointed in the scam played on me I hope the Money was worth it. I Hope Karma Finds you well. It says it should cost between 200 and 500 to pinpoint leak with pressure testing. I hope People read this before wasting your Hard-earned Money Here! They think people are Naive and can't see what they are doing but hey they got My money so Jokes on Me this time. I HOPE NOONE ELSE GETS RIPPED OFF BY THESE GUYS!!!!!!!

Always a pleasure working with this Husband and Wife duo. Ray has a smile on his face no matter how…read morelong his day seems to have been. Charlene handles all the communication with clients and she's always on top of things. Been a client with them for 4 years now, and have never even considered a change.

Nick came right out and fix my problems Nick was prompt and…read moreprofessional I would recommend Pool connections to anyone

used pool connections last year to fix a leak, they fixed a main leak but the tub was still losing…read morea small amount of water per week. Follow up inspection they told me I needed a new pump. they replaced the pump and I still had a very slow leak which I just decided to live with. This year I had another leak and a FLO reading error on the topside display (squirrel living in hot tub chewed through a line.) They fixed the line and some other electrical stuff charged me $300 and left. Next day tub was down 6-inches and flow reading was back. They came back out fixed a second leak and charged me $50. The next day the FLO error was back, they told me I need to replace the pump they put in 13-months ago. I am moving on to a new hot tub tech.

I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

As unprofessional as You Can Get. Set up an Appointment to replace a Pool Liner ( A few thousand…read moredollar Job). they show up after a week. When they arrive, I tell them that My son will be right out he was waiting for your Rep., but the pool area is accessible to them I said you can go right to the pool yourself until he comes up . I said Give my son a few minutes to come outside. The Lady ( I think jennifer) asks how old is my Son, I said 25 yo, why is that a question?. My son then calls me & says that no one is there & when I call them to see where their rep. is, Pool World Lady tells me, how do I have the Nerve not to be there & let my 25 YO son be there instead. Are you serious! I said I have to work & I could talk to their Rep. on the Phone instead. They want to set up another Appt. for 2 weeks. Stay Away with Nervy people that do not act professional or Appreciate your business. If I Spoke to my Clients This way, I would be out of a Job. I am sure it is not an isolated incident, I am just taking my time to write this review.

There are no words that I can use to express how happy I am with my new pool! It has been a…read morecomplete pleasure and actual honor to work with Chris and Sam on this project! Professional, timely, never promised anything other than what they could deliver and boy did they deliver! I can't recommend them enough! Every member of their team and every contractor for every part of the process was fantastic, their biggest goal is to make the customer happy and deliver an amazing product! Christened it today!

If you use this company, you are crazy!!! Their contract is loaded with landmines, and hidden…read morecharges, they DO NOT Communicate with you, never answer your call, emails or text, and did not finish the job, missing pavers and try to turn it around on you like it was my felt, just BAD People!!!

I adore the pool that was built for me! The staff was patient and responsive…read more The office staff showed me all my options, helped me weigh what was best for my lifestyle and then made sure their crews fully delivered!

I've had a slow pool leak for about 3 years originating from 1 of my 2 pool lights. I became an…read moreexpert with the simple pool "bucket test" to track my water loss over the years. I "fixed" it each year with globs of "underwater epoxies, silicon, etc." but this year I lost about 3/4" per day and try as I may could not find any additional leaks. It was time to bring in the pros Samantha and her husband Ed. The pool was thoroughly investigated via sonar and dye testing and they found the culprit-my other pool light!! Ed repaired it as well as my other messy pool light fix with a neat and patient application of a special epoxy. I performed the bucket test again and my leak is gone! I highly recommend Pool Patcher for solving my multi year pool headache and I'm not worried about losing any more water or pool chemicals thanks to them.

Nasty customer service representative! When I began explaining my leakage problem, she started…read morelaughing and saying that it's going to be very expensive to fix, without even having someone checkout the problem!

We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

I paid $3,098 for Pool Bros' Complete Maintenance package for the season, expecting exactly…read morethat--complete maintenance. I met with them during the opening and trusted their professional recommendations. Once I was no longer there supervising, however, it became one additional charge after another. They identified plumbing issues and recommended that I pay to have the plumbing redone. I followed their recommendation and paid the additional cost. Yet the leaks that were part of the reason for addressing the plumbing still weren't resolved, and I was then faced with attempts to charge me even more. I have no problem paying for legitimate repairs that are clearly outside a maintenance contract. My problem is paying $3,098 for complete seasonal maintenance, approving additional work they recommended, and still repeatedly being presented with more charges while the underlying issues remain. For anyone considering them, my advice is simple: get every detail in writing and question every additional charge before approving anything. They got me this season. Never again. Stay away.