We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

I paid $3,098 for Pool Bros' Complete Maintenance package for the season, expecting exactly…read morethat--complete maintenance. I met with them during the opening and trusted their professional recommendations. Once I was no longer there supervising, however, it became one additional charge after another. They identified plumbing issues and recommended that I pay to have the plumbing redone. I followed their recommendation and paid the additional cost. Yet the leaks that were part of the reason for addressing the plumbing still weren't resolved, and I was then faced with attempts to charge me even more. I have no problem paying for legitimate repairs that are clearly outside a maintenance contract. My problem is paying $3,098 for complete seasonal maintenance, approving additional work they recommended, and still repeatedly being presented with more charges while the underlying issues remain. For anyone considering them, my advice is simple: get every detail in writing and question every additional charge before approving anything. They got me this season. Never again. Stay away.

I didn't think I would find somebody but with the help of this app I came across the reviews about…read morethis company. Thank you yelp, because the owner and his wife are absolutely God sent. I told the owner (Emery) that I needed to have the pool maintenance before my son leaves to serve our country. Me and my spouse had no idea where to start or finish. Emery came in diagnosed the problem, didn't beat me over the head with pricing and stuck to his word. I would recommend this company to any and everyone and I am going to be a life customer. Thank you Emery for helping me make my son dream come true!!!!!!

Can't recommend Emery and EJ Pool and Spas enough! In an industry where it's easy to feel like just…read moreanother customer, Emery and his team truly stand out. They're skilled, professional, honest, fairly priced, and take genuine pride in their work. What impressed me most is the level of care and attention they give -- treating my property as if it were their own and making me feel valued throughout the process. Emery is incredibly responsive, efficient, and often on-site with his team to ensure everything is done properly and to a high standard. He even installed a new pool heater for me, and it's been working great. For the past three years, my pool has been opened, cleaned, and chemically balanced right on schedule -- never missing a beat. Thanks to EJ Pool and Spas, we're already enjoying the start of summer. Highly recommend -- 10/10!

Middletown NJ. Holiday installed our pool 12 yrs ago. just yest had them install a new liner. looks…read moregreat and they did a professional job. I've had no problems with Holiday Pools , would recommend them all day. The sisters are the best, knowledgable and professional.

I am a senior citizen new homeowner. I was told that Holiday Pools was the company that serviced…read morethe pool (which they installed for the previous owner). I booked them to come to open my pool right after I closed last fall. I was in contact with them as they had replaced the liner right before closing the pool. I was quoted a price of $265 to open the pool and I was ASSURED I would be showed how to use the equipment and the pool "would be beautiful". They came yesterday and "opening" the pool consisted of taking the cover off throwing in shock and algeacite turning on the motor and leaving. NO CLEANING of the pool or the equipment was done. When I told him I was a first time pool owner and asked questions, the service man told me he was alloted 20 minutes for the service call and had no time to show me anything or answer my questions. He told me they do not "clean" pools or the equipment, that was my responsibility? He then handed me a bill for $300. I called the office quite upset as I have no pool company other than them and I have no idea how to clean a pool much less the equipment. I was told they have only one person that "cleans" pools and he is booked solid for the season. I explained I booked my appointent LAST SEPTEMBER and at that time they knew I was the new owner of the property and needed full service. I also advised her the price I was quoted by Michelle was $265 not $300. She was very nasty and told me they don't clean pools and they had "opened" the pool. I again reiterated I was a new owner and had no idea how to maintain a pool. She became very irritated with me and told me to tear up their bill and "go your way and we will go our way". She then hung up on me. I called multiple pool companies trying to schedule service and AS EXPECTED they are all booked for the summer. The search for a pool company continues... Thanks Holiday Pools for the mess you left me. If I knew what you consider a pool "opening" I would have found another company last September and not depended on Holiday Pools. If I could rate you a zero I would!

I dropped my Polaris vacI'm off on June 16 for repair. I spoke to an employee who told me he was an…read moreexpert and had a lot of experience repairing Polaris units. He asked me if my unit was under warranty, and I told him it wasn't. He told me that the store was backed up, and that the repair would take 2 to 3 weeks. I said ok, and received an email confirming my repair request. I called the store on June 30 and was told that they hadn't gotten to my vac yet, but I would probably hear from them in a week. I stopped by the store yesterday. I was told that no one had looked at the vac, and that i should call back in the afternoon for an update. I was also told that they weren't working on items not under warranty. I went back to the store and picked up my vacuum. The customer service at this store is horrible. I will never return. Beware of Leslie's.

Customer service up front was helping another customer so went to ask another employee a question…read moreon where to find a clamp for a backwash hose and he couldn't be bothered.. yelled that he was too busy and occupied to be asked any questions.. when another employee came out to look for the clamp, his feedback was to go to Home Depot. Why bother coming to this store if they don't care how they treat customers and they don't have what you need?!

Central Jersey Pools is great. Always helpful and friendly. Donna helped me clear up my water!read more

This was one of the most unacceptable service experiences I've ever had, and it goes far beyond…read morepoor customer service--it involved repeated trespassing, negligence, and a complete lack of accountability. Twice in one week, this company sent workers onto my property without permission to open a pool I never scheduled. The first time, we caught them in our backyard and were forced to call the police, who confirmed they had the wrong customer and told them to leave. Despite being clearly warned by both us and the police, they returned the next morning and continued working even after I told them again to leave--this was not a mistake, it was repeated trespassing. When I arrived home after the second time, the damage and disregard were obvious. The pool cover had been removed and equipment was displaced. Nothing was restored. They entered without permission, performed unauthorized work, and left the property in worse condition. What's worse is how the company handled it afterward. They admitted they were in the wrong, yet took no real steps to fix their mistakes. When they returned "to fix it", all they did was loosely put the ladder on. In the process, chlorine was dumped onto our patio, and a jet was left missing. They didn't correct the damage--they created more. When we raised these issues, we were met with outright hostility and dismissal. We were told, "what more do you want," and then hung up on. Both the owner, Steven and support staff, Lisa B, were rude, defensive, and completely unwilling to take responsibility--even after acknowledging their error. This company trespassed multiple times, failed to correct their mistakes, caused additional damage, and then treated us with disrespect when we asked for accountability. Avoid at all costs and go with a reputable and respectful company *Only solution Steven would agree on was to give us a new jet if we showed up to the store with a part number. He said he was not offering any services.

Did a great job installing a new in ground pool cover. I would recommend for all your pool needs.read more

From the owner: Welcome to our page your fine the rigth company to keep your pool very clean Like you dreaming pool…read more(opening/closing) we have a exelent prices, we also provide construction services ( bathroom remodeling ,floors,painting and much More just ask me thank you have a good time .

Great service for a pool installation. Leveled site perfectly and took time to insure pool was…read morewere we wanted it.

Thank you Sunity pools for a sensational experiance , i hired to set up my 18ft round by 52inch…read moreabove ground pool and man am i happy i did !! Gordon was promt professional and did a sensational job . Came out to meet me to go over job and kept his word timeline and no surprises . Prepared the entire surface , set up and even had pool filling same day . Ansered all my questions and explained everything . Had absolutely no problem working around my schedule . I cant thank them enough . Sunity has gained a customer for life i would fully recomend them for all your pool needs !!

Gorlin has provided excellent, professional service for our pool for many years. Their teams are…read moreoutstanding, and they are our go to for any are and maintenance related to outdoor living. Thank you!

Superb on time service. Never have to worry about your pool and equipment. 5 STAR.read more

I've been using them for a few years. They are always reliable. Customer service is great highly…read morerecommend.

I used NJ Pool Guys for the first time this year and my experience was outstanding. This office…read moremanager Laura was polite and answered all of my questions with confidence. The scheduling was accurate and the professionals showed up on time and got the job done. I will only use NJ Pool Guys from now on and will refer them to all of my friends, family, and neighbors. -Lynard Osborne

Jake and his team do a fabulous job maintaining our chemical balance and cleaning as expected…read more Total pros!

From the owner: Get Your Pool Ready for Summer with Prizm Pool Services!…read moreSpring is here, and it’s time to open your pool the right way! At Prizm Pool Services, we specialize in professional, hassle-free pool openings that get your backyard ready for the season. From cover removal and system startup to water balancing and equipment inspection we handle it all so you can dive into summer stress-free.