An extremely rude woman answered the phone. She made it sound like having my business was a bother…read moreto her. I said never mind and hung up, and she tried calling me back. Extremely unprofessional.

Wow.. perfect service so far. Will have to come back when parts come in to fix the toilets. But…read morehonest and really nice guys!!

From the owner: Doak's Plumbing & Heating offers services to make all your plumbing problems go away. We have been…read moreserving Fredericton for years, committed to being a company where service and smile come together.

I booked a service call to have Mr. Pool inspect the above ground pool that came with the house I…read morehad just purchased. The appointment was made for a Friday afternoon. At 3:30 they still hadn't come, so I called and was guaranteed they were coming before the end of the day. I work from home full-time so I was at the house all day and no one ever came so I contacted other companies. A week and a half later I receive an invoice for a service call, with no additional information about the state of the pool. I call the company and explain to the receptionist that I have an invoice that tells me no new information about the pool and ask if they can come back to look again. She says they're fully booked. I ask what I'm supposed to do with this invoice where I'm essentially paying for nothing and she snaps "Well don't worry about paying it then" and hangs up. Mr. Pool does not honor their commitments and has terrible customer service. I would recommend any other pool company in the city over them.

From the owner: Mr. Pool has served Fredericton and area for more than 20 years, providing installation, sales and…read moreservice of parts for hot tubs and above-ground swimming pools. We supply a wide range of ladders, filters, skimmers, pumps, liners and chemicals. Contact us for a free water analysis.

Made an appointment with them to come and install a new waterline for my dishwasher. I took the…read moremorning off work and they never showed up. Called and left a message and no one ever called me back.

From the owner: Locally owned and operated! We are here for all your plumbing and heating needs, from new…read moreconstruction to emergency services, and everything in between. We are also an authorized local distributor/installer of Haier (GE) heat pumps.

They do not guarantee there work and will attempt to turn a simple fix into multiple charges and…read moremultiple visits.

does not guarantee their work as long as work appears to be completed if the same problem exists a…read morecouple of weeks later they will recharge

We had a Fire earlier this year and BF Renovations was sub contracted to do the rebuilt. I can…read morehonestly say I personally have never met two people more qualified in a long time, the rebuild was perfect with no corners cut at anytime. The quality of their work was exceptional. I would recommend them without hesitation Thank you from two very grateful home owners Peter and Carolina

Stairs has always been great for us. They were part of our home reno (two new washrooms installed…read moreupstairs), and have fixed any other plumbing problem that has come along, without drama. Today a plumber arrived less than 30 minutes after I called to deal with a non-urgent problem. He easily diagnosed the issue, went back out to get the correct parts, replaced the flappers, and tested things. He was also very friendly and polite.

The drain my washer connects to seemed to be plugged, as the water was backing up and splashing on…read morethe wall behind the washer every time I did laundry. I had purchased the house this way but I had also taken insurance for problems just like this. I called the insurance company to report the issue and they sent EG Stairs to my house. I was required to pay a $50 deductible. The plumber came in with a hand snake and inserted it into the floor drain in my basement, which is directly behind my washer. He hit the plug with the snake and attempted to "snake" through it. After a few minutes he told me that the pipe was crushed and they would need to dig up the floor to access the pipe. I was quoted around $700. I watch a lot of home improvement shows and have seen them use cameras for situations such as this. I asked him about sending a camera down to be sure before digging up my floor. He said something about that being expensive and that they didn't have one. I asked if I let them dig up my floor if he would guarantee that it would fix the issue and he replied, "no". After discussing the quote with the insurance company, they said that they were only willing to cover up to $500 of the repair. I was left with an uneasy feeling about having my floor dug up with no guarantee. I opted NOT to have them do the work and came up with a work-around. This worked fine for years but I was left with a mess in my basement after a complete plug. I called another plumber to get some advice. J D MacKinnon listened to what I had to say on the phone but felt he needed to see how things were run so he offered to come over and look at it. After a few minutes of being here, he said that he didn't feel the pipe was crushed given the age of the home (he had not done anything but look). When asked about a camera, he said that it would still need to be cleaned first and said that I could rent a power snake for that. He said a hand snake can feel like a wall if the plug is bad enough. This was all FREE advice. I rented the snake and was able to bore through the plug and continue the full 35 feet of the snake. After 2 runs with the snake my drain is flowing better than ever. I pulled out some fabric that seemed to be causing the plug. The total cost of the repair was less than $30 and some labor/cleanup by me. This is less than the $50 deductible I had to pay EG Stairs for a misdiagnosis and years of plumbing issues that could have been fixed if they had done more than run a hand snake down my drain. Long story short, go to another plumber. I would highly recommend JD MacKinnon.