I placed an online order for pick-up. It was scheduled for 9:15. I arrived a little early and decided to wait till the time came closer. Waiting in the parking lot, I could see that the drive-thru was a bit busy and moving slow. Wasn't really moving fast enough, so I figured I'd go wait in line at 9:10. Sure enough, it did take awhile to get through the drive-thru. A car got tired of waiting (assuming he's like me, waiting to go to the window to pick-up an online order) and went to the last window. Next time, I'll just go straight ahead to the last window and get my pick-up order instead of waiting in line behind the rest (I wanted to be nice and not cut) . Other than that, my order was correct and the food was fresh and yummy! The biscuits are my favorite. The staff was friendly and efficient at her job given the amount of people who was in front of me. Not sure if there was another employee but I'm going to assume one is cooking and one is taking orders. So it could have been slow because of that reason. Waiting is worth it at this location. Just be patient! read more

Why does the inside close at 9pm?? I saw a customer inside they were helping, I walk in and they tell me drive thru only. I'm a DoorDash pickup just give me the food. read more

They've had mobile ordering turned off for a while now. I'm not sure whether they don't want to work or can't find people to work.

Great hot chicken every time! Staff was friendly and helpful the chicken sandwich was crunchy and tender just like it should be and the restaurant was very very clean and well maintained. read more

I love waiting over 20 minutes for food during lunch break. Don't really see how 3 people behind me can get there food before I do but ya service sucks here. One can compare it to the Wendy's in south port Huron. read more

Ordered from them today. First off, the cashier at the drive thru was rude and had an attitude. When I got home, the fries were at the bottom of the bag outside of the little frie holder. And my sandwich looked like it was just stopped together and shoved in the sandwich bag as well. read more

Fuck this place people are rude as shit. Charge me for food that they don't even have advertise items on the menu that they don't have also, fucking place is trash spend your money elsewhere. read more

bad place no don't go here- cold food, rude don't know about menu when you ask a question Overpriced as well

Never seen anything like this... there is no one at the window waiting to pick up an order. But everyone in line waiting to make an order. They can't even take the time to get an order. People in line all the way around to the street. Over 10 minutes in line and now I just want to leave. But I'm trapped until someone moves. I understand it's tuff but This place needs so decent employees. I will never come back. Or at least not until there yelp rating goes up past a two. So I may never happen. PS. As I passed the window I could clearly see at least four standing around all except 1 doing nothing. read more

They only had spicy chicken but I can live with that. They had red beans and rice and both tasted good. They were out of ice, they had no tea or special drink they had advertised (mango lemonade). So we were hungry and got the special. No drink came with it because they didn't have anything and they didn't reduce the payment. Plus they didn't have the strawberry biscuit. Close if you can't serve your customers the simple things. read more

Popeyes Louisiana Kitchen - Receipt - Chicken Wings Near Me - Fraser, Michigan

Horrible, horrible, horrible. 50 min drive thru wait. I ended up getting a spicy chicken sandwich instead of regular. The bun was cold and hard and the fries were lukewarm. Absolutely never again. read more

Terrible you got workers laughing had me waiting 20 mins for 6pc it's always funny ............trashhhhhhh

Quick stop for a spicy chicken sandwich. Instead I got a regular chicken sandwich which was ok, but not what I was looking for and the line was extremely slow. read more

Place was nasty dirty. Not one single table had been cleaned off. Ordered our food. There were 6 employees behind counter, boatloads of chicken and it still took almost 20 minutes. I can understand if they were busy but we were the only customers in there. First time trying Popeyes and definitely the last time. The food? Biscuits were dried out and felt like hockey pucks and the Cole slaw tasted rancid. read more

My boyfriend and I stopped at Popeyes today since we were in the area and it's something different. So the drive thru is kinda weird. You can order on both sides. Weird. Anyways we ordered at the window closest to Groesbeck but then then had to wrap around the building and wait behind a couple other cars for our food, when when there was a pickup window on that side of the building. What was also weird for a fast food place is they ID you for your debit/credit card AND give you a clipboard to sign your name. That's a first! Prices are a little outrageous for fast food. My boyfriend and I split the 5pc Chicken Tender combo with drink and small side of Cajun fries that was close to $10. Thankfully I ate prior to going to Popeyes otherwise our total would have been $20. For that price we could have sat at restaurant and had a real meal. The whole going to the other side of the building to get our food was kinda annoying and I can see why orders can get mixed up when you have to wait for those cars at the drive thru off Utica road. Chicken tenders were hot, crispy and moist. Tasted like hand breaded tenders. Decent size. Some larger than others. Fries were just like Checkers with apparent 'cajun' seasoning. Didn't taste spicy to me. All the fries were all stuck together as one. Biscuit was warm. Very salty. Didn't know you had to ask for honey and pay for it. I would come back again if I was in the area. Service was slow and sounded like everyone was forced to like their jobs. read more

I got the chicken wrap for a buck fifty nine. What a deal! OK, well that was a tip I left last summer, but apparently never got around to writing a review. I love Popeye's Chicken - I am a major fan of Cajun & Creole. They did good by me when I stopped. I opted to sit at the outdoors concrete benches and tables. The tables were noticeably messy on top, so I just headed back to my car instead. On this visit, absolutely no problems with service at the drive-thru. I'll definitely return. read more

I cannot believe how slow this place is . We love the spicy chicken sandwich and all the food is good but management here sucks hardcore . I would be really upset if I owned this place and saw everyone waiting in line for 10 minutes per car and watching the 3 cars a minute I see drive through and leave because of the wait . They could do 5 times the business if they were to get new management. They should send their managers and employees to chic filet for a day because they have the production thing down but I like Popeyes chicken better but they lose my business all the time when I don't have half an hour to sit in the drive thru line . read more

I usually go to this Popeyes to get my fried chicken goodness but after today's visit I was extremely annoyed with them. We saw that there was a line and they were pretty busy so we were expecting to wait a long time with we didn't mind. After repeating my order 3 times, she finally got it right. We wanted a 16 pc tenders box with a med coke. We paid and they said it was gonna be another 7 mins. The girl brought the order to my car and I asked her about my coke and she asked for a payment I told her I thought I already paid for it and she said it was not on the receipt after the girl taking our order repeated the MED COKE back to us... so We just said forget it and drove off... when we got home excited to eat our chicken, we saw that they put chicken wings and drumsticks in... not the tenders that we wanted. :)))))))) read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Fraser, Michigan

I'm am utterly disgusted by the way by which myself and Jessica were treated by this sad excuse for a food establishment. Management lacks any level of professionalism. They missed several items in my order and refused to replace them after 1) not including them in my delivery 2) giving my order away. All after being told they wouldn't deliver my food after having paid for delivery. I come in as requested and the manager had the audacity to raise her voice to me and hang up on me. Telling me she replaced my food and gave it to a stranger lol...what? Then I come in requesting to speak to said manager (Ms. McCoy) and refuses to speak to me and ducks of in a corner to bad mouth me (in front of a door and the OPEN order area). So, of course I hear all of this and am deeply disturbed by the manner in which this is being handled. She refused to give me the phone for Corporate ans felt threatened enough to call the police. Meanwhile, I have no record, am not a criminal, and have no reason to fear of the authorities for those reasons. I did nothing wrong. However, how is it she can raise her voice and I am to be compliant. But when I do the same I'm a threat? Did the color of my skin bring you that discomfort? Or was it that fact that you were utterly wrong and knew it giving you pause? Both maybe huh. All she had to do was give me my money back or food and depict some level of decorum or professionalism and this could have all been resolved with ease. Instead o had to file an official corporate complaint. Oh and the cops felt I was not in the wrong and were very pleasant. They even gave the kids a little face time (the kids asked lol they like the police). They felt they're time had been wasted and advised me to call corporate too. Ms. Manager McCoy since you dint know what customer service is and feel threatened in your position, you shouldn't have it #FIREHER P.s. several employees felt she was wrong too. They told me what happened with my food. They told me her name. THEY told me she was wrong. They told me she had a habit of acting out. If I could post a negative amount of stars I would! read more

I use to come here on a regular basis, but ever since that chicken sandwich came out, they refuse to carry it. I would go there 4 or more times a week and every time I'd get to the speaker, without hesitation they would inform me they don't have the chicken sandwich. Very first thing out of their mouth. If you want the chicken sandwich don't go here you'll be waiting in line for nothing. read more

Soooooo pricey for a fast food joint!! More than $14 for a two piece meal... REALLY???? And slow slow slow. Not worth the time or the money!! read more

Literally the worst. Morning, noon, or night on any day of the week this place is out of something. Usually the item they're out of is the...chicken. What a mess. I've tried multiple times over the last year and I won't stop there again. read more

Slowest "fast food" ever. I've been told fish is prepared fresh, but it takes soooo long, I think they make you pay before they drop it in the fryer. I went 3 weeks in a row during lent & after asking what I wouldn't have to wait for, still waited almost 10 minutes. The 3rd time I asked for a $1 dessert for my inconvenience over the past 3 weeks, the poor drive through girl put me on the phone with her manager, who screamed at me & hung up the phone, then refused to answer (they must have caller ID). I have not been able to get a district manager phone number or name. They lost my business FOREVER read more

Horrible customer service. Workers don't want to work. Our Host was Andrenae R. You can tell that she's the only one working and the rest of the employees was just standing there with their phones. They keep saying they didn't drop fries or not enough. Customers waited at least an hour. Needs work and management guidance. Ordered at 10:30 left at 11:23 read more

Food was on good, line was longggggg as he. They need more people working and to open the Second window.

Excited to be on this side of town and there be a Popeye's so I can pick up my favorite chicken and biscuits to take home for dinner. I asked for honey to go with the biscuits. When I arrived home and prepared to eat my meal I noticed that the honey was not in the bag. I decided to call to make them aware so they would be mindful to avoid the error with others. Spoke to the Manager and explained I lived about 20 miles away and how I was disappointed not to have the honey in the bag for the biscuits. She replied with you can come back up here and get the two packets of honey. (Guess she would drive 20 miles both ways to pick up two packs of honey she was charged for.) It was how she delivered her response with the tone in her voice and lack of concern for providing a happy customer experience that concerned me on how she valued my feedback. I decided to call customer service. I explained my situation, also including it would really not have been such a big deal to me if I was not charged for something I was not aware of. I did not see it on the menu and the associate taking my order did not mention this uncommon charge for a condiment. Customer service was robotic while listening and taking notes of my concern. She said she would pass the information to upper Management along with my name and contact information. That was about 6 weeks ago. I haven't been contacted by anyone since then. I know its just honey. However providing great customer service gets you returning customers and free advertisement. read more

This has to be the worst service I have ever experienced from any fast food joint. As Ron C. mentioned after you order they make you pull completely around to the opposite side of the building to pay and receive your food. This seems weird as they have a window on the side you order from. Why not just use that? Anyways, long story short my wife and I hit the drive-thru last night and I told the person what I wanted, he repeated it back and it was correct and then I told him what my wife wanted and he too repeated that back as correct. Then just to make sure, he repeated the whole order and it was still correct. While this was a bit of overkill I actually really appreciated that he did this because most places don't even repeat the order and then stuff is messed up. We pulled around and when it was time to pay the lady (different from the person who took the order) she says "you had 'X' right?" to which I told her no. She looked at me dumbfounded and then said "Okay so you had 'Y' then?" again still incorrect so she tried a third time and that too was wrong. I told her what we ordered and even though the guy read it back three times as correct it was messed up in the system. She corrects it I pay and then she hands me the receipt and I notice that this too is still not correct. She opens the window to hand me my food and I stop her and ask if what she is giving us is correct because what is on the receipt was not. She again looks at me dumbfounded and says "Well that is what you ordered!" and I again have to correct her. At this point I am beyond fed up and just tell her to refund my money and keep the food. This so called service was a joke. Instead of apologizing for the mistakes she looks at me and I shit you not says in a loud upset tone "OH HELL NAH!!!" before closing the window and then cursing up a storm because we wanted our money back after they couldn't get a simple order correct. The worst part is her name tag said she was the manager too! She forces the money back on us and again fails to say she is sorry and then slams the window shut again. Needless to say I will never be going back there again and I contacted their Corporate Complaint line because that is just beyond unprofessional. That lady needs to be fired or they need to send out a team to retrain everyone. I worked in fast food back in High School and it is not rocket science. Why so many people screw things up is beyond me. They must have no pride in their job and it clearly shows. read more

3.5 Stars I really wanted to review the Popeye's on Gratiot in Detroit near 7 mile because that one is 4.25 stars but it is not listed on Yelp. It's 4.25 stars because the food there tastes better, fresher more homey (like someones mom made it if you can believe that). Service is slower but the food is better. Trust me. 1 thing though: I don't like to fight through the bums begging for money while you try to order in the drive thu. This Popeye's is good they are faster and there are no bums. They are friendly but the red beans and rice doesn't taste as good as Detroit. The Chicken rocks, I always get spicy. The sides are great like the red beans & rice. The mashed potatoes are better than KFC. read more

Terrible service!! Slow, do not get our orders correct. They take forever to take your order and once they do you spend even longer waiting on your food. Only to get home and realize it's all wrong anyway. read more

Still waiting on my full refund after being cursed out by host EBONY because she couldn't hear me with my mask on. 9-15-2021 6:58p 4815 Clio Rd Flint MI 48504 read more

Came here for the first time today and was impressed with the food and service. Went inside and told the girl I had never been to a Popeyes and wanted a chance to look over the menu. She gave me a few suggestions and told me what she thinks is the best here. She wasn't lying. The chicken is excellent, with just the right amount of Cajun seasoning. You can get it either spicy or mild. I tried mild since I didn't know how spicy their spicy is. The mashed potatoes and gravy and biscuits are awesome. I'll definitely be back! read more

Awful experiences. Never get the right order. Was given a credit to come back. They forgot to say only good for 30 days. A waste of time and money if you want to get what you order. Cashier had repeated the order, handed me the bag with the right number of boxes, but shorted me all add one to a box deal. The only thing they did do right was warn us the pies didn't have cinnamon because they were out. Really, couldn't run across the street for cinnamon? I'm done with the three local locations. Not one can give you what you order. Corporate doesn't care...so why should I? read more

Worst place I have ever been to! The service was TERRIBLE!! They were very slow with getting the food out. 3 minutes?! PAH!! More like 10-15!! The shrimp and chicken are VERY hard as are the onion rings. They messed up the drink order.... I couldn't understand what the lady was saying and when asked to repeat she got very snappy!! I will NEVER EVER go here again!! read more

Extremely slow waited in drive thru for over 25 min with only 3 cars ahead of me. Received the wrong food and the food I did get was cold will not go back read more

This Popeyes puts KFC and other fried chicken places to shame. Their mild chicken is just ok, but their spicy chicken is fantastic. I'd suggest getting the 5 piece tenders combo spicy and with fries. Their coke also tastes better than other place's coke for some reason. The only thing keeping this Popeyes from getting a 5 star rating is that lots of times they don't have any spicy tenders ready so you have to wait for them, and the service isn't always great. Sometimes if you wanted 5 spicy tenders and they only have 4, they'll give you a mild tender without you knowing which sucks. read more

TERRIBLE service. Always has been. Great food most of the time if you can put up with the hostile "what you want you buggin me" attitudes and the Signing with ink pen for credit cards like it's 1974 again cause they won't allow them to have a credit card processing machine for some reason. After a 20 minute wait you look into their pissed off eyes and wonder what you did so wrong to make them work and ruin their day. read more

How does Popeyes have only a two star rating?! It's not Popeyes in general, it's THIS Popeyes! I love Popeyes food when they get it right but, THIS Popeyes almost never does. I got one of the spicy chicken sandwiches before they were popular and just fell in love with it OMG! I went back again about two weeks later and ordered one, what I got was a chicken sandwich with (and i'm not exaggerating when I say) a drop of spicy sauce the size of a quarter in the middle of the bun. They were "technically" selling the spicy sandwich by adding only enough sauce for one bite. Why not just say you don't have it available (like they did for the next six weeks). They still had the sign for it on the drive through and on the window. No hand written sign saying they don't have it at that time. Apparently they think it's funny making everyone wait until you get to order so they can tell you then. I got a flyer in the mail saying the spicy chicken was now available. I ordered one, it said "spicy chicken sandwich" on the bill. Got home and again, NOPE. I suppose it was MY fault for not opening the bag and lifting the bun to make sure I got what I ordered. I apologize for that. I did make sure we had everything we ordered (minus the sauce) because they mess up the orders and a regular basis. Again, I apologize for not looking under the bun. I gave two stars for the messed up order, not the bad attitude of the server, how dirty this location is or, how long this location takes. Over $13 (even using a coupon) for one adult and one child to eat and didn't even get what I ordered (again)! Just sayin, while I was waiting inside for my order, a gentleman had came back in twice to have them fix his order they messed up. If I ever go to Popeyes again, it will be at the Mt. Clemens location never the Fraser one. The Mt. Clemens location is the opposite of everything I said about this place. Must have a real manager there. I do have one question, Is it company training to have the server say (in a low mumble) "haveaniceday" in one word. Won't be back. PS. We just got back from Orlando yesterday, we went to Chick fil a twice in four days for lunch (spicy chicken sandwich), it was spotless, everyone (and mean EVERYONE) was so nice, and the food was great! PPS. they're building a Chick fil a at Masonic and Gratiot!! read more

TRASH! NEVER GO HERE!. They like to "close" in the middle of the day with no explanation and they have no integrity whatever. DO NOT WASTE YOUR TIME read more

Explain to me why we had to wait over 15 mins after ordering in the drive thru ? The very rude little girl at the drive thru asked us to pull up, so we did along with 3 other cars. Whoever brought our food out to the car had a huge attitude. Y'all loosing business get your stuff together. read more

This place is a nightmare. The help appears to be some sort of reanimated undead. They stare blankly at you as if they don't understand language. They move as slowly as something that has died. They don't want to be bothered, and frankly I don't want to bother dining here, ever. read more