There used to be a male manager at this location that was really trying to change the reputation of this crap hole location. But he's since been replaced by an unkept woman with an attitude of an ogre. My question for Popeyes corporate is- Who got drunk and made Alicia of the Montclair location a manager? She looks unclean, is frequently smoking, has an unpleasant attitude, is unprofessional in both her appearance and her demeanor. She does not seek to understand her customers concerns, she just takes the side of her staff, defends their poor behavior and makes the situation worse. She will brag to you that she owns 6 locations and boast about being a general manager, but with all that success she's still in the back working the fryer and doesn't have enough pride to clean all the dirt out from under her nails, or pop in a breath mint before talking to customers after sitting on the parking lot wall outside and smoking like puff the magic dragon outside. Based on her and her staffs appearance alone you'll want to reconsider the cleanliness of the food since they're the ones making it. If you think I'm exaggerating- go there and see/witness it for yourself! Just a no across the board. An F. A negative zero. The Apple doesn't fall far from the tree because this location has zero class, no decorum, no customer service, zero cleanliness- and Alicia and her staff bring the rating down even lower to a negative zero & minus F. Nobody smiles, nobody greets you, everyone looks like they have a chip on their shoulder that they will take out on you. A young lady there with the nose ring and braids is a nightmare, always angry and moody and clearly should not be in customer service. If you're craving Popeyes, drive to Bloomfield instead. You'll experience a HUGE difference not only in the cleanliness of the location, and the cleanliness of the staff, but also a MAJOR difference in customer service. And you won't need to pay for parking and spend your hard earned money just to deal with these miserable individuals! read more

2ND VISIT REVIEW: Yesterday's experience was unfortunately the polar opposite of my first experience :( There was a small line when I entered but for some reason it took a really long time before I was able to order ... which should have been my clue to leave because from start to finish, no lie, I was in Popeyes for over 30 minutes ... and that's 30 minutes between when I first walked in, to when I finally ordered and to when I finally received my food which was ONE ITEM! There was just total chaos, a lack of urgency and no leadership behind the counter and in the kitchen which resulted in what I and other patrons experienced. The saving grace for the 1 star (even tho I know there's no such thing as a zero star review) is that the food was well prepared. Hopefully this was just a bad day for them and not their new norm. read more

See all

They switched out a drink because they didn't have it and never told me. You're not going to get great service here. I do try to make the worker's job easier but adding some humor. I have only had at issue here once after ordering numerous times. It gloomy on the inside because Montclair can't decide what to do with Lackawanna Plaza. I come for the chicken and nothing else. Nothing to see here. read more

See all

Love Popeyes Montclair service outstanding and food always fresh and delicious favorite chicken spot

great customer service and hot food. they also keep the store extra clean. someone out in the lobby the whole time people were dining in

First time at this location and likely the last! Restaurant was messy and did not look particularly clean. Staff was okay, but I got the sense they could get ornery if provoked, much like most of us I guess! Spicy chicken sandwich was sloppily made, tasted okay, but had an oil sheen, as did the fries which seem to always be cold at Popeye's! Popcorn shrimp was freshly made and hot, and particularly shrimpy-smelling, which wasn't pleasant! Food tasted like the fry oil needed changed. I'll likely look for another place to eat when in the area, but check it out if you've got the hankering for Popeye's! Maybe you'll have a better experience. read more

See all

Store is dirty and getting your order takes forever even if there's just one other customer there. Ordered for pick up via Uber eats and got the notification immediately that it was ready. I pulled up 5 mins later and my order was nowhere to be found. They accused me I was at the wrong Popeyes and when I showed them the order, below and behold, they found the ticket right away. Workers have a lot of attitude but I'll give them an extra star since they gave me two extra tenders for my order. read more

every single time i order delivery or take out something is missing. Do not even expect dipping sauces of any kind to show for delivery. Pick up is better bc you can check the order. I always enjoy the food, it's just that i'd like the whole order to show up. even once. read more

If you're going to keep a franchise open at least adhere to the bare minimum as it pertains to customer service and food service. Lackadaisical attitude from the few uninterested staff members there, which contribute to the multiple incorrect orders you'll receive over time. location is always dirty, run down and honestly seems to be open because it's the only one in the area. Needs a serious revamp or any type of real management really, especially sitting smack in the middle of Montclair. Popeyes do better please read more

Leaving 5 stars so everyone can see this, I ordered this from DoorDash and me and my family started eating, I rip one of the chickens tenders apart and I see this.. this is NOT okay, what would've happened if me and my family didn't rip it open? We would've gotten food poisoning.. Me and my family ate half the box, but they didn't open their chicken but I opened mine and saw it, this place needs to get checked and a approved by the FDA, get cleaned, and checked OVER again. Shut this place down NOW read more

Popeyes Louisiana Kitchen - Chicken 5Pc Handcrafted Tenders Combo - Fast Food Near Me - Montclair, New Jersey

Horrible horrible service... staff not accommodating at all. Requested mayo and was refused. It's a condiment right? And every other popeyes accommodates the mayo request. This was the 1st and last time I will ever go to this location, I actually struck up a conversation with another customer who had been waiting over 40 mins for a chicken sandwich! Horrible service! I got home and opened my sweet tea... it was pale brown and I could see to the bottom of the cup... poured it right down the drain... horrible service just completely horrible. This location should close... its giving all the other Popeyes employees a bad rep!! HORRIBLE SERVICE & SWEET TEA WEAK AND ALMOST CLEAR! YUCK! read more

See all

Just yummy! What else can I say? Certainly not "health food" , but yummy and easy if you order online. Just walk in and pick up your delicious chicken and biscuits! read more

NEVER eat here!!! First and last time at this location, left without ordering food. It's sooooo filthy, random pile of trash/dust on the floor that no one would sweep up and employees touching food utensils with no gloves. The beans were visible in some sort of vat that was soooo unappetizing. There was one person ahead of me, we both just stood there in front of the counter getting ignored by the employees for about 10 minutes- they were just milling around not doing much of anything. When the employee finally acknowledges our presence she says that they are out of fries, I figured that was a sign that I needed to just get the hell out of there. I love Popeyes but I would NEVER eat food from this location. It needs to be shut down by the board of health. AVOID. read more

Popeyes Louisiana Kitchen - Being ignored for about 10 minutes - Fast Food Near Me - Montclair, New Jersey

See all

I like that the employees are very friendly and the service is quick via my mobile order. The venue requires a major renovation. It felt like it was in an abandoned building in an episode of the walking dead. I would have given it 5 star for service, but the ambiance has to change and additional bright lights to make it appealing to customers to dine in. read more

Popeyes Louisiana Kitchen - Cashier and soda machine - Fast Food Near Me - Montclair, New Jersey

See all

If l can make a negative star review l would. The store is filthy, staff doesn't look any better. Nasty uniforms with attitudes to go right along with it. Ordered through the app. Upon arrival, the order wasn't not only ready. They didn't have food prepared to complete the order. The entire retail space that holds this store is shutdown. Close this store as well. read more

Rte 22 Union NJ awful. Classic sandwich & wings sub par in first visit to this location, (AND LAST).

Absolutely the worst customer service! I ordered 16 pieces of chicken and guess what they have no chicken made I would have to wait 12 min. If you want French fries they don't have fries. I have to make today my last time at this place. The workers act and speak to you as if they hate you and their job. That is not the type of customer service I want to endure when I am paying my money. The guy who is cooking the chicken hands are all over his face and then he is touching the food that is being made. I can't wait to do the survey on my receipt. No smiles, no welcome to Popeyes May I take your order, no suggestions when ask if their are any special. My gosh I can go on and on. This fast food business gives a bad name to its business. To wait almost 40 min for 16 pieces of chicken is ridiculous. read more

Consistently the absolute worst Popeyes I have ever been to. Service takes absurdly long, always.

11:56am doors locked. Call up ask what's going on. "We're opened but we have no food cooked yet" Aren't you suppose to open at 10:30am!!! Click, guess I will never find out what happened. read more

Call Popeyes in Montclair is absolutely the worst service I think I've ever experience and I've lived in Bloomfield for 14 years they are rude obnoxious disrespectful and the place is absolutely filthy the workers are so unprofessional read more

Not their best location but I haven't had any bad experiences yet. The staff usually has an attitude but I would too if I worked in that tunnel of a place. Know your order and order quick. This place keeps busy. Not lying. It's the only Popeyes within 10miles! Remember to ask for your sauces , utensils, cups etc bc they surely don't ask if you need them nor give them. Check your order too, some mix ups at times. Enjoy your visit! *please vote below if you enjoyed the review * read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Montclair, New Jersey

See all

My husband, mother in law, my 2 years old daughter and 1-year-old son visited Popeyes to have dinner tonight. My husband gave us our order with Jossia. My husband advised Jossia that we need our food freshly fried and that we would wait for it. Jossia promised my husband fresh food and he paid for it. When we get our food, we advised Jossia that the food was cold and that she needs to replace it or refund us the money. The result was that Jossia was very rude to my husband and I. Jossia served us very cold food and when we requested the food to be replaced with fresh food, she argued with us and refused to cooperate with us. Jossia told us to call the police, I urged Jossia to either provide us with fresh food or refund. Jossia refused my request. I asked Jossia to let her manager speak with me, she told me that she is the manager. My family and left the food and store without our refund. This is not acceptable. We demand your attention to this matter. We demand that you compensate us for this bad experience and loss of money and time immediately. I am looking forward to hearing from their customer management promptly. read more

looks abandoned when first walking in and it can throw many people off but it's a really nice and quiet place. I can see it being popular after renovations, definitely a golden spot for quiet lunch read more

I decided to give this Popeyes a try after the last incident. But while waiting on line with my sister this decided he wanted to roam around. I'm never going there again. They should have a Zero star on this read more

Popeyes Louisiana Kitchen - Roach - Fast Food Near Me - Montclair, New Jersey

Waste of time, worker will make eye contact and ignore you. Waited 5 min before another customer who claims he's been waiting over 30 minutes for 4 chicken sandwiches tells me how it took almost 20 just for them to take his order when there was clearly nobody else there. This location needs to shut down. read more

This location was extremely unprofessional. The employees were having a meeting in the main lobby area and literally watched me stand there while they spoke for over 10mins without acknowledging me! Some guy was addressing them about complaints and making them aware of recent issues. I wouldn't mind waiting or coming back BUT they didn't even recognize me... I was very confused and this is not the norm but i decided to walk out after getting tired of waiting. I'm posting pictures and contacting corporate. read more

OMG. This place should just close. It already looks like it's out of business. You walK in the door from the parkIng lot, it's filthy. There is a seating area, that has been closed for years that just has junk in there. The place has numerous lights that are out, the place is so dimly lite it's almost funny as to how a notational chain can get like thiis. WHERE IS THE MANAGEMENT? if the issue is internal-WHERE IS THE AREA/DISTRICT MANAGER??? The service just may be the slowest and worst in any establishment I have ever been in. It's like the employee's are being inconvenienced by customers and are being forced to do a little work. The food is good. I grew up on Popeyes and Church's Fried Chicken in Louisiana. So sorry that this place is making the Franchise look so bad. Stay away! Go over to Urban Chicken right down around the corner. read more

It's ludicrous that Popeyes gets such a low rating here. This is the best fried chicken in town. Yes there are never sides and it's in a mall seemingly abandoned after the zombie apocalypse, but the chicken is perfectly crisp and juicy. But hey, don't listen to me, there's a steady steam of customers who know their fried chicken going in the door. read more

NO MASKS, NO GLOVES, NO FOOD, NO MANAGER, NO NAME TAGS, NO FURNITURE, NO SERVICE. It's a horrible experience i have ever had and I wish there was a 0 star rating. Sham on Popeyes to have this location still open !!! I had an online order and walked into the branch for pick up. I was the only customer in the store and 3 kids workers were yelling super loud to each other behind the counter with dirty words as they are in a night club and smoking weed. I waited for more than 20 minutes to pickup my order. One of the kids prepared 2 boxes earlier and they kept yelling to each other. After the 20 minutes wait, a short kid with a toothpick in his mouth and no gloves and no mask, handed me the order with NO chicken at all in it. I asked for his name he said "I don't put a name tag" and refused to say his name and ran back to the kitchen. I asked the other 2 kids for the store manager so i can talked to them they said they is no manager here. read more

Popeyes Louisiana Kitchen - NO GLOVES, NO NAME TAGS - Fast Food Near Me - Montclair, New Jersey

WORST POPEYES EVER! Customer service is the worst, & the place is disgusting. I can't even believe this place is still open. Please don't waste your time going here. They take forever to give you your food -- took so long we canceled our order. How about the lead shift associate had to FaceTime someone to do it. Lol -- this place was a straight joke. And talk about expensive -- high way robbery. Chile-- take me back to Baltimore cause this was the straight slums. read more

This place sucks. The chicken is fine, but their service is god awful. And the location is pretty shitty too. Half the restaurant is blocked off by garbage cans so patrons can't sit in certain sections. It's always smoky and half the cooking area seems to be shut down. I guess that's why it always takes at least 35 minutes to get your food. The employees are dumb, lippy assholes who yell at customers if they complain - they aren't charming or funny, just shitty like the rest of the crumbling eye sore this Popeyes is housed in (Lackawana Plaza). I've been to shitty Popeyes up and down the east coast, but this is the shittieTwo stars only because they sell some fine chicken. But buyer beware, ask for spicy and they'll tell you to fuck off. Update... why is it so bad? Other Popeyes are awesome... this one, just. so. bad. read more

Terrible service! The women are rude at this location, they were skeptical about me picking up a customer pickup via UberEats for my girlfriend. I had her phone with me, I work in the same industry, obviously I'm aware that customer pickups show the code to match up on the tablet. And the attitude is disgusting, 3 of the women working were skeptical on me picking up an order for my own girlfriend when I had her phone on hand to confirm it. If you hate your job that much do everyone a favor and quit. Unacceptable.. read more

Im surprised to see such horrible reviews here. I loveeee me some fried chicken every now and then, and if I don't have much time to spend, Popeyes is the way to go. This place has plenty of parking, plenty of seating, and plenty of fresh fried chicken. I came in, made my order, and the girl at the register actually gave me a better pairing recommendation so that I would get what I was ordering for less by making it a combo. My chicken was sooooo fresh and crispy and the pieces were huge. Absolutely delishhhh. I did see a sign for a 25 cent charge for sauces, which I find kind of a cheapskate move on velhas of the owner, but whatever. As far as the customer service, even the guy in the back frying the chicken gave me a smile. Since it's the closest location to my house, I love coming to this location. read more

I ordered online and drove in the rain to pickup my order (I had ordered dinner from the Belleville one but the forgot 1/2 of our food so I was angry at them and took the refund but didn't want to go to that location again) I got home and they forgot to put the mashed potatoes and gravy in my order!?!? I ordered a 4 PC chicken dinner so it only came with 2 sides and they managed to forget 1 of them??? What a friggin incompetent place. Drove back & it took 20 minutes for them to get around to fixing it so now everything is cold. NEVER again. I am done with Popeyes read more

I love popeyes. I hate this location. The girl on the register made me repeat my order 5 times and all I ordered was a two piece combo. Later on I asked for some ranch and she shouts out twenty five cents. I go to pull out a quarter and then she says I have to wait for the tax. Overall transaction that could and should have taken 5 mins took 13-15 mins. Lol I thought this was fast food. Girls have attitudes at this location and act like they could care less which shows in the food. read more

When I came in there wasn't any chicken ready, but I had had a long day and they said it would be about 10 minutes so I thought I'd wait as opposed to go somewhere else. It's a bad sign when chicken isn't always ready to go. I waited with a small group that had formed as we all paid and waited on chicken. It took about 15 minutes, but the woman working decided it would be better for her to bag everyone's chicken then call out numbers, so even though we were the 2nd people waiting, we had to wait until 10 or so orders were ready before they were actually given out. I lost my receipt later or else I was going to call into their survey thing. I considered only giving it 1 star but I've been here before and haven't had problems, but one day of utter incompetence will keep me from coming back to this location. These employees were in no hurry. read more

Ordered a spicy chicken sandwich,chicken breast and a wing got a not spicy chicken sandwich no pickles and a leg and thigh complete idiot working there read more

Literally the worst Popeyes on the planet. Waited over 20 mins for Chicken. No updates whatsoever. Rude customer service. Would not recommend to anyone. Literally, need new employees and management. read more

However manages/owns this location really doesn't give a crap anymore. They were closed 20 minutes before their actual closing time - the entire store quiet and locked up - even as their fluorescent sign blared "OPEN" and their own hours posted on the door suggests otherwise. Don't say you're going to be open until 11 pm when you're not. Do yourself a favor and walk that extra 2 minutes to Crown Fried Chicken if you need a late night snack. read more

Rude waistaff, filthy. Will never return. Floor has pools of water, maybe leak from roof, counters have sticky soda stains