About a year ago I was given the wrong order after waiting nearly 20 minutes in the drive thru. When I went inside to have it corrected I was told it would be another 10 minute wait for the correct food. Since I no longer had time to wait I requested a refund. Instead of resolving the issue I was told I would have to come back later because no one was available to process a refund. I contacted corporate and the only resolution offered was a $5 coupon for a $15 purchase. That response showed very little concern for the inconvenience so I chose not to return for an entire year. Today I decided to give this location another chance. Before ordering I was told the drive thru was accepting cash only. Fortunately I had cash so I continued with my order. Only after I had ordered was I informed there would be a significant wait because the delivery truck had just arrived. The problem isn't that delays happen because they do. The problem is the lack of communication, poor planning, and the feeling that customers time simply isn't valued. Whether it's giving out the wrong food, being unable to process a refund, or taking orders without informing customers of major delays beforehand the customer experience continues to fall well below expectations. Customers should not have to wonder whether they'll receive the correct order, be able to get a refund when the restaurant makes a mistake, or sit in line only to find out after ordering that the kitchen can't keep up because of a delivery. This location has had over a year to improve and unfortunately today suggests very little has changed. Management needs to take a serious look at the operations of this restaurant especially since they are rated a 1.4 out of 5. read more

Horrible customer service , none seems to know what they're doing . The food was cold hard just was disgusting.

This location is horrible. They can't get anything correct. As much as I want to support Popeyes, I have to boycott this place, it's just not worth your time and energy. I've visited several times and unfortunately every single instance I've never received my correct order. read more

Barley got any mac and was charged full price! RIDICULOUS. How can you even sleep at night knowing you did this to a kid. read more

Popeyes Louisiana Kitchen - Homestyle Mac & Cheese - Fast Food Near Me - Sumter, South Carolina

The customer service here is amazing these young ppl are very well mattered. Hot fresh , I order a 12 piece family meal by the time I paid it was Ready!!! read more

Went to this place for lunch there was only one other car in line and no one else inside the store when I finally got my order the girl at the window asked me if I would like any sauce. I replied what kind of sauce ma'am she rolled her eyes and shut the window and then said oh it's OK ma'am I don't need any sauce other than the cocktail sauce for shrimp she said we ain't got any and handed me my bag and shut the window. I then checked my order and found there was no fries. I then got her attention through the window. She opened it up once again and rolled her eyes. I said ma'am, there's no fries in the bag. She again rolled her eyes, slam the window shut, then proceeded to open the window again with some fries in a bag that were tipped upside down, said nothing and slam the window again don't go here. It's not worth your time. I would've given it. Zero stars but yelps policy is at least one star this is typical of places in Sumter next time. I'll probably choose to drive all the way to Camden or Columbia because Camden hasn't been much better in the past. read more

Ordered 2 3 pc tenders meals and pies on the DD app. The store was out of fries. No sauces, no napkins, no utensils. 50 bucks.

Went to Popeyes bought chicken only meal. All of the chicken was burnt and hard. My apple pie was cooked in the same burnt grease. The store at 1187 broad will let you buy a meal and the tell you they dont have any coin which prompts you to say keep the change. (How tacky). They did not want to give a refund and all of the other chicken was burnt also. Poor quality control and customer service. No more Popeye burnt chicken for me. Ps taked with the manger about 30 mins later and she said none of this ever happened??? Try before you buy! read more

Popeyes Louisiana Kitchen - Burnt greasy chicken!! - Fast Food Near Me - Sumter, South Carolina

30 minutes for a 3 piece. Thought it was a fluke first time I can to this location. Gave them a second try but same long wait. It seems these girls play too much here and Dash orders get precedence. read more

If I could give this business no stars I would. The wait time is horrible. Nothing is ever ready! This is NOT a FAST FOOD restaurant. The owners of this establishment should be ashamed of themselves. I would be. read more

I went today and the service was okay. The girl gave me 2 cups instead of 1 because they were out of larger cups. I was okay with that! But the sprite in the cups? oh my goodness. it tasted like carbonated water. I had to pour both of them out. My sandwich also had no pickles and i was sad about it read more

The service and the good was not what I expected.... I didn't want to say more because I don't have any kind words for this one in Sumter every other Popeye I've gone to were very good read more

My mom and i were just ordering two kids meals to eat and the lady says to pull up. We pull up and wait for AN HOUR. The lady opens the window and behind her is two women slapping eachother. The lady says "sorry we cant serve food now but heres some waters". Then the police pull up and run inside. read more

I went in earlier today and they had those sandwiches stacked! Finally got to try one! It was really tasty and another option in the list of restaurants offering chicken sandwiches. The young lady serving & taking orders was an absolute pleasure to deal with. She had a non-stop line and was pleasant and personable! The rest of the staff seemed to be working with each other like a well oiled machine. All in all this was an awesome experience! Thanks Popeyes staff! read more

This is disappointing Popeyes . We got the new fish sandwich and it was the worst we have EVER tasted ‼ we went for lunch. The sandwich was not freshly prepared and it was overcooked. I have NEVER tasted such a dry over salted fish filet before. You could barely find the fish because it was so heavily breaded. Some areas of the filet had breading only and no fish. It was not golden but dark brown. The only nice thing was the bun and pickles. For the price that's charged it's a lot to pay for a bun and pickles‼. Please learn from my mistakes and DO NOT PURCHASE THIS SANDWICH. This was our second time trying to get the fish sandwich because the first time we went they had run out of buns. This reflects on the person in charge Take some pride in what you do. Insist that your workers perform their jobs correctly. read more

The customer service was less that subpar at best. The lady on the speaker seemed annoyed with the fact that we had never been to Popeyes, didn't know what to order, and ordered more than one order. They only had half the sides available (no big deal). When asked about sauce, I wanted a few different flavors, so I asked for them and was told that my order only came with two and I said, "that's fine, I'll pay for the extra.." I only ended up with one. My husband asked for spicy and definitely only got original. He also wasn't pleased with how dry it was. I know working in the service industry sucks right now but please don't make a brand new customer feel like they are inconveniencing you by simply asking for food. read more

HORRIBLE RESTAURANT! THEY USE BURNT GREASE, SERVE COLD CHICKEN AND WON'T ISSUE REFUND. THROUGHLY CHECK YOUR BOX BECAUSE THEY PURPOSELY LEAVE OUT THE BISCUIT...and most likely other items instead of informing you upfront they don't have it. The short version: Aug 4 2024 around 745p I purchased a 2 piece meal from Popeye's drive thru. The chicken they served me was cold had been both over cooked and cooked in old grease. I requested a refund but they would not issue a refund, citing that no one in the building knew how to process a refund, nor did the GM. WTW?!!? Cash register training 101. So, they offered to make more chicken but, what was suppose to be 12 mins waiting on chicken turned into 40 mins and I just literally had to leave since the meal STILL was not ready. They said they we're waiting on mash potatoes. ....just add water mash potatoes taking 15+mins to make!?! They are not cooking real potatoes so why that was taking so long was beyond me. I paid for chicken I didn't receive because I couldn't wait any longer. They are refusing a refund and want to issue a digital coupon that I will certainly never need/use because both service and food is bad and I will NEVER eat at this restaurant again! Basically, saying eat our food or too bad so sad...and btw we will keep your hard earned money. DO NOT EAT HERE! THE FOOD IS HORRIBLE! read more

I've always been a fan of the food & when the Sumter store first opened everything was great. Over the last 2-3 months there has been an almost night/day difference here. The service is horrendous. Out of my last 5 visits my quickest order-to-eat time was 13 minutes with my longest being over 40 minutes! During all of these visits I've been there at off-peak times so there's been no crowds. The busiest of the five visits there may have been 20 customers between inside & drive thru & all but 3-5 were waiting on food. I've also noticed the restaurant is not as clean as it usually was, inside & in the parking lot. There has clearly been a fundamental change in the culture here, I'd guess a change in ownership by how drastic & quick it's changed in such a short period of time. It's really sad that such a new location that was so good has ended up this way. I really hope they can get back on track & succeed, it'd be a shame for a place with so much potential in such a great market to fail. I may try back in 6 months, but after today I think I'm done here. **UPDATE** I was writing this review as I was sitting in the parking lot waiting on my order. Today was 23 minutes to get my food & there was only 1 car ahead of me when I ordered (btw, they were still pulled up waiting on theirs when I left) & only 3 customers inside. I get across town & get ready to eat & half my order is missing. 23 minutes & you couldn't put 2 of my 4 items in a bag?!?!? read more

I stopped at Popeyes to pick up some chicken sandwiches on the way home from shopping. I drove up to the drive thru to place my order and was told they were not taking any order at that moment and it would be about fifteen minutes. I could wait in drive thru or come inside as they were changing shifts. I drove around and parked the car to go inside and the door was locked. I cannot believe that management would close the entire restaurant to "change shifts". You would think employee shifts would be staggered so as not to interrupt service. Needless to say I did not get sandwiches that day. Time of day was approximately 5:45 which should be a busy hour. read more

Once again, I'm coming to say that y'all have to be the most unorganized, rudest staff & just overall piss poor service. This makes no damn sense. Let's just clean up shop and start the fuck over. read more

This Popeyes serves dried out chicken sandwiches. Be careful with your creditcatd...check you credit card print out for double charges.

This location has disappointed me for the last time. Our meals barely had any meat in them, our chicken was dried out, and the tea was sour. We waited 30 minutes in the drive through for this food and she didn't give us any honey for our biscuits after we asked twice. We also had 3 shrimp meals and asked for cocktail sauce but she only gave us one. The drive through cashier had an awful attitude. I have worked in customer service since I was 15 and have much respect for others that do. However, this location has disappointed me for the last time. read more

Popeyes Louisiana Kitchen - 1/4 lb shrimp and 2 chicken strips. Not hardly 1/8 lb though - Fast Food Near Me - Sumter, South Carolina

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Worse Popeyes ever. Went inside. Dirty, poor service. Too much joking in the kitchen, cashier taking order while chewing gum. Someone in kitchen screamed out that she broke her nail; another shouts, I told you about those long nails. Got order wrong. Order two piece spicy. Got regular. No unsweetened ice tea. Several workers on smoke break right at door as you entered/exit. Not a an overall good experience. Glad there are better places to eat at in Sumter. read more

Miserable Employees at this place, the cashier name was Brittany, she was rude and obnoxious. This is the worst pop eye's in the US. Screwed my order up and then gave me attitude to correct it. All the while I was very respectful and showed no disrespect yet she rolled her eyes and spoke about me in third person in a rude manner when she was asking the other employee to correct my order. This woman was a disgrace to popeye's while she had me waiting, her and another employee were on their phones and they had me waiting like I was begging for a piece of chicken! And to top it off I asked for bbq sauce and she gave me mustard instead. Popeyes needs to hire more friendly and respectful employees. read more

I can't believe this place has two stars on Yelp! If I could get this place negative stars I would. My first and only time visiting this restaurant resulted in what is probably the worst fast food experience I've ever had. I didn't expect much when I walked in the door. The drive-through is empty but I wanted to look over the menu. With only two people in line, I expected to go fairly quickly. That was my first mistake, well... Probably second... My first was coming here to begin with. It took 10 solid minutes just for the cashier to take the simple orders the two people in front of me had. I wish I had walked out then.... By the time I placed my order they were probably a dozen people behind me. This resulted in about 20 people standing around the counter area, when you count the other three people that had already ordered when I got there. After about 10 more minutes, someone finally got around to looking at my order in figuring out it was simple and they had everything already cooked (I think a lot of people are waiting on certain pieces of chicken that they had to cook). They finally filled my carry out order and I left. I got a couple miles down the road before I figured out they had left a side order of fries off my very simple order. After the experience I just had, I would not have went back in this place if my bag had been filled with trash. The worst part about it is that the food was halfway decent but I would never consider going back due to the completely inept staff. If you want to try their food you better do it soon. I can't imagine them staying in business for long with repeat customers! read more

One.And.Done. My friends and I were excited to go Popeyes (we've never been) as we have been talking about it for months and we finally got the opportunity. Smiles filled our faces as we walked Into the Louisiana kitchen. As we approached the cash register we were stuck waiting to order even though there was 1 car in the drive thru. The employee kept walking away while we were ordering. After taking 20 minutes to order our food we didn't get it out for 17 more minutes. after this long wait, we dove in, and boy was it bad. The first chicken tender tasted great but as we went to eat more the flavor got worse and our stomachs began churning. The bathroom was all we could think about. the mashed potatoes were nasty and the fries were cold. The only thing good about the experience was that it was so ridiculous that it made us laugh. Never will go back ever again. It's Bo time. read more

Rude staff. Out of chicken sandwich. Out of fries. Out of soap and paper towels in the restroom. This place is a gem.

Came about two weeks after they opened and ordered Blackened Chicken tenders which were frozen and could not be prepared for me. Why in the world would you not have them already defrosted!?! So they are either not well managed or not well prepared, either way they should be able to have the chicken people need or want ready to cook. The food they gave me instead was good and the deserved three stars, maybe if I go back the review can improve. read more

Trash, nobody's here and have us waiting for 2 meals and it's taking them 5 years. They also had no chicken sandwiches like??????

I am ridiculously unsatisfied with my visit here. I had ordered for myself and three colleagues today. Triple checked that the cashier and I were on the same page and even a fourth when receiving the order and did not receive my complete order. This will be the last time I go to this Popeyes. read more

This is the 2nd time I've been ripped off by this place. Just ordered the 10 piece chicken and asked for dark meat, when I got to the window the girl said they could not do the 10 piece all dark for $10.00, however the have an 11 piece all dark for $12.99. I'm already there so I say ok and got my meal, I get back to find 2 breast 5 wings and the rest legs and thighs. That's the 2nd and last time I eat there. read more

I would like to say that the food and service is great at the Sumter SC location but I can not. Someone seriously needs to visit the store on 378 going into Columbia from Sumter and make some comparisons. The chicken is seriously lacking the flavor that the Cola store has. That is what's wrong with their business. read more

Great food. Service was quick and friendly. Glad to see it after some of the other reviews. Try the beans and rice. Apple pie desert was awesome! read more

Over 30 Minutes in the Drive thru and we still had to wait for our food when we reached the window!!! Never again!!! Corporate should really look into the daily operations at this location. read more

I doubt I'll eat here again considering there are faster, friendlier, tastier options in town (Golden Chick, Zaxby's, Bojangles). If you want to pick up a quick meal this is not the place you want to go. I have been here on three separate occasions and each visit I have had I kid you not, a 30+ minute wait each time. In the drive through! On the last trip they gave me the wrong dipping sauce and when I asked for extra I was told it would be $1.10. By the way, they have 1 oz sauce packs. (You can get 2 oz sauce packs from Zaxby's for $.25. Two times the sauce for less than 1/4 the price, just to put it into perspective.) The food isn't worth the wait or the service, or the ridiculous sauce fee. I love Popeye's, and I've been to other locations in SC, the U.S., even overseas, and have not had the same poor experience that I've had at the one in Sumter. read more

This place doesn't even deserve the 1 start I gave as the service was terrible from the time I entered, should have checked here first to see that they have such a poor rating. I had to wait for almost 10 minutes just to have my takeout order taken a then another 25 plus minutes before I finally went up to the counter to ask about the status, only to be told that they didn't know about the order. The manager heard me fussing, I'm certain, and didn't even attempt to come over and find out what the problem was or offer an apologize. It'll be a cold day in h*** before I consider going here again. The owner of this place should be concerned, wouldn't hurt my feelings if this place closed down. read more

Waited 30minutes for Spicy Chicken. I thought that his chain was known for its Spicy Chicken. Why would it not have some cooked? Manager did not really care when I told her I was not please with the service. read more

The food is good, but need to keep up on cleaning of tables and floor. Both times I came they were not busy and the place needed cleaning. All employees were standing around talking and not working. It also takes TOO LONG to get your order. read more

Won't be eating here. Manager was rude about where I parked when their parking lot was a ghost town. I can understand if it were packed, but it wasn't, so.... Wow. read more

This is the worst place for great customer service !!!! Pulled up to the drive thru to place the order for a surf and turf the cashier ask mild Or spicy just to tell me they don't have mild then why ask me !!!!! I order 2 box just for her to tell me they don't have enough for 2 box smh ... Ok fine I told ok I will take the 1 box pulled up to sit at the window for 8 mins to have her come outside to tell me she drop the tender on the floor !!!!! Now I really getting upset then the girl say she can replace them with chicken ok I will take it because I'm not hard to please!!!! Hand me the box the fries look like it was sitting at the bottom of the grease SMH !!! Went to the door they lock it I knocked they ignored me !!!! So I walk to the drive thru window and told them I want my money back.. The manager had attitude and took for ever for her to work the cash register.... while she figuring it out I on the phone calling Corp... Please do your self a favor and go to Bojangles !!! I probably would've took the box and gave it to my dog but to have that nasty attitude for what !??! Nasty unprofessional and need training on customer service read more