I had a check engine light come on, I made an appointment via phone. On dialing, you're forced to…read moretalk to a robot/phone tree that ultimately couldn't complete the booking and routed me to the front desk. Generally unhelpful experience with the front desk throughout this experience. I finally get routed back to the Service Department and am assisted by Matt Davis. He confirms my appointment and takes the time to explain what situation would warrant a rental car and assures me there will be transportation arranged to get me to work. I show for my appointment the next morning, Matt checks me in, gets my vehicle in line, and arranges an Uber through a ride share program (incredibly helpful!), and gives me a timeline for when I'll hear back about my vehicle. Around 3pm, I receive an email from my technician walking through why my car through the code and how they remedied. I picked my car up at the end of the day and Matt had run my vehicle through the car wash. Overall great experience and it's a relief to have a place and people I know I can trust to bring my car in a time of need.

I don't have enough bad things to say about service dept. had my truck for a week to replace the…read morecamera in the front bumper. Promised day after day it would be done. Said they felt bad so they would deliver the truck to me, that never happened. My paper work literally said ATTENTION FLOWERS hand written on their copy, my guess is that meant take care of him because we have done so bad up til this point and they still made me pay for repairs (reason I'm surprised is it is a certified preowned I bought 20 days ago). It was only $300 so I'm not tripping but what a joke. It's not about the money but principle. This world has become full of bad actors and people who don't deserve what they have. HENDRICK do Cary a favor and shut down these horrendous dealerships and just stick to racing!! Thanks for your attention to this matter -DJT

Stephanie Elk, as well as Jon Day are fantastic people. Had my Nissan Sentra repaired a year ago…read morehere brought it back for a AC compressor repair and they stayed fixed it under warranty and weee every prompt, responsive as well as courteous. Hope the best for them and I would recommend you go to leith Nissan in Wilson 10/10 times!

From the minute I handed over my money, I was hustled out the door. I had to return for the 2nd key…read morebecause they couldn't find it. None of the fancy special features were explained to me. I had to take my BRAND NEW Kicks in for service 5 times! They kept insisting it was a settings issue and I just wasn't doing it right. On the 5th visit, they finally contacted Nissan Tech Support and were told it was a "known issue," and not the issue they thought. If it's a known issue, why didn't they know? Why did it take 5 trips (and lots of missed work hours for me) to find this? And the solution? I was told to take it in periodically to see if the software patch was ready. No estimate on when. No other way to check except by taking it in. I wish I'd bought a different car altogether. And I'll never take it to that dealership for service. I'd rather drive farther away than to deal with them. I'm only giving them one star because 0 isn't an option.

Service needs more people not selling it doing it. I was there 3 hours was sold new tires. They…read morerushed to put them on did not clean the product off they used to put the tires on. Rush Job. A lot of sales people, but they need more people working on the cars. Not a professional job. They did not even look like New tires.

Have had 2-3 bad experiences with their service department…read more First, they tried upselling me on an engine air filter for almost $100, when I can buy one myself for much cheaper ($20 for OEM online) Next, their customer service is not the best. It's a busy dealership so expect to wait at least 2 hours for a simple oil change or tire rotation. At least they have wifi and beverages to drink. Lastly, don't expect the service techs to treat you with respect. Marcus was nothing but rude to me after I had to tell him 3 times that I had purchased a service plan from Hendrick Toyota. He kept asking if I purchased the car there and had the worst attitude. Once I finish my service plan here I plan on going somewhere else for my Toyota service

I have a 2025 Subaru Forester Sport under warranty. It developed a rattle in the passenger seat…read morethat is rarely used. When I asked the maintenance department to tighten it up so it wouldn't rattle, they said that it was under warranty so the rattle remediation would be covered but the "diagnostic" to determine WHY it rattled would cost $100. So I have a warranty but it will cost me $100 to access it. I told him no. I'll figure it out.

We are traveling from Indiana to NC for vacation. My navigation stopped working, and I was having…read moreCarPlay issues. Edward had us fixed within minutes, and before sending us on our way made sure that I had an update done before starting our trip again. It may seem like a little issue, but for me it was huge. They also didn't charge us. Totally made my day, and took my stress away. Thank you so much Edward and Johnson Subaru! You saved the road trip part of our vacation, and as a full time caregiver to my husband, this matters more than you could ever know! Thanks again Edward!

Long story short - if you're looking for a used car and you want a good deal with no BS, go to…read morethese guys. Now the full story: I was in the market for a used Ionic 5, and I first drove one at Echo Park Automotive in Cary, NC. However, when my husband and I were ready to buy, they didn't have one, so I went to someone else (who, for the time being will remain nameless because we're still in the midst of a disagreement). The car came with an adapter, which I thought was for the Ionic so that I could use it with a Tesla supercharger, but it turned out it was the wrong part. It was for a Tesla to use other types of chargers - so wrong way around. Turns out there was no aftermarket source for them, so I was left with either throwing it away (super wasteful) or giving it to someone who could use it. I was determined NOT to take it back to the arseholes that I bought the car from, so I took it to Echo Park with the intention of just giving it to them for someone who buys a Tesla from them so the part wouldn't go to waste. When I explained the situation to Tyler, he took my number and told me that they would order the right part for me and call me when it came in. WHAT?????!!!!! I didn't even buy a car from them and they're offering to help me with a $250 part????? WOAH! Needless to say; next time I need a car, I'll wait a month so I can buy my car of choice from these guys. In short....THEY ROCK

Buy off the website and you will save money. Very long wait times. People were nice and easy to…read morework with. Thanks

Omg where to start I went in for a test drive and left with the vehicle I wanted and the service…read morewas amazing from beginning to the end! Y'all but I really want to give a shout to Adrieanna!!! She was amazing I loved her help from beginning to the absolute end! Yes everybody run to Adrieanna at Mercedes Benz of Cary you'll want her help and service! She not only kept it real but also very professional! And for that she and Mercedes Benz will always have my business! Yall go run and get your cars before someone else will

I would give them 0 stars if I could. I went online last night and found just the used Cadillac x4…read morethat I was looking for. I confirmed with the online rep and made an appointment for 2:00 today. I made a formal offer on the car and my trade in and they accepted. I went today to test drive and write them a check for the difference. When I arrived I was told that the car had been sold. Another customer has come in on the 31st and they were only waiting for a new key to be made. They are going to pick it up tomorrow. I was shocked as I thought the deal was done. After the salesman could offer me no explanation as to why it happened. The sales manager got involved. His response was that "it happens" made me even more disturbed. They offered me nothing and did not even try to sell me another car. They couldn't wait to get me out of there. I will never set foot in a Leith property again. Very unprofessional.

Although I did not purchase my vehicle from this dealership.....I always get maintenance done here…read more I can always get an appointment time that is good for me. I can always drop my car off and use their shuttle. The shuttle will provide transportation within 50 miles. The service advisors are always nice and informative. I also like that they will do a complimentary inspection and provide recommendations. This dealership will always be my go to for maintenance for my vehicle.

Issue: Extremely poor communication and follow up…read more Dropped my car off at 8:30 AM for an 8:45 AM appointment, expecting a 2 hr turnaround as promised. Instead, I had to walk in at 5:00 PM to get my vehicle because no one bothered to call or text me when it was finished. When I contacted the service desk around 1:30 and then again at 3:30 for an update, the employee completely blew me off. No apology, no accountability, just "we technically have until the end of the day", just total indifference. Save your time and money. I'll be taking my business elsewhere.

Top-notch service on an open recall! I am so pleased with the entire customer service and quality…read moreof work at Crossroads Ford of Apex. We received a text regarding an open recall on our Ford Escape. I was able to book an appt with a mobile tech within 15 minutes (after being on hold and passed around at another Ford dealer for over 90 minutes). Kaitlyn took my call initially, asked a few simple questions, and transferred me to Yen, who booked the appointment within a few more minutes. Both were professional, efficient, and genuinely sounded excited to have my business. The next day, Floyd, the mobile tech, texted he was on his way, arrived early to the appt and completed the task in less than an hour (was told it would be 2-3 hours at the other Ford dealer). Floyd was efficient and professional. I had a follow-up call with Jeremy, the service manager, who was also friendly, professional, and happy to have my business. When I told him I was going to use them for all our Ford Escape needs based on the customer service from Kaitlyn, Yen and Floyd, he let me know that I live in the pick up/delivery distance for any future vehicle repairs at no charge. Didn't even know this was a service that dealers provided. I highly recommend Crossroads Ford of Apex for any of your vehicle needs regardless of where you are in the Triangle~worth the drive.

My most recent despicable interaction with Crossroads Ford of Apex began in July 2025 when my…read morevehicle was taken in for cosmetic repairs. I reported that incident here on Yelp, with pictures, in July. Due to a less-than-stellar response from Crossroads Ford of Apex, I submitted a formal complaint to the Better Business Bureau and the Consumer Protection Division of the State's Attorney General's office. A week or so after contacting the Better Business Bureau and the Consumer Protection Division of the State's Attorney General's office, a person called and said her client, Crossroads Ford of Apex, would like me not to contact them again, or Crossroads Ford of Apex would litigate. In addition to that threat, the attorney informed me that Crossroads Ford of Apex no longer wanted my business and was done with me and my 2015 SHO AWD. WE ARE CURRENTLY TESTING THAT HYPOTHESIS!! If I can't contact them or face litigation, how would Crossroads Ford of Apex honor their agreement to fix my car? Crossroads Ford of Apex sure took my money, but I'm not supposed to contact them. WE ARE CURRENTLY TESTING THAT HYPOTHESIS!! Let me explain the purpose of this Yelp review for Crossroads Ford of Apex. On June 13, 2025, they installed a new backup camera I purchased online. I've attached a JPEG of the invoice, number FOCS290682, which shows I paid $309.04 for the installation. I returned less than a week later and pointed out that the camera was 2.7 feet off to the left and right. I have attached JPEGs of the camera view on my monitor. In shots one and two, the vehicle is perfectly lined up in the parking space. That is not the view. Pulling out of my garage, the monitor indicates that I am perfectly lined up. In reality, the vehicle is off the driveway. I asked Crossroads Ford of Apex to adjust the camera, which I had paid $309.04 to have installed the previous week. I was told that since I did not spend $800 on their camera, there was nothing Crossroads Ford of Apex could do. Because I didn't buy it from them, they claimed they couldn't help. And I assure you, Crossroads Ford of Apex did nothing. Here's my question for them--if I buy four tires online, have all four installed at Crossroads Ford of Apex, and all four fall off while I'm driving away, is it a Goodyear issue or a problem with the installation at Crossroads Ford of Apex? Would it be a Michelin tire issue or an issue with the installation at Crossroads Ford of Apex? It's the installation, plain and simple. The camera works perfectly; it is not installed correctly! Here is what we are going to do over the first and second quarters of 2026: 1. Post copies of all the letters we've received from the Better Business Bureau and the North Carolina Attorney General's Office, germane to this situation, to Facebook, LinkedIn, and Yelp. 2. Post copies of every invoice we've paid over the past five years on Facebook, LinkedIn, and Yelp. Using a cross-tabulation method, we will show how we paid multiple times for the same issue, and to this day, they still do not function properly. 3. After 90 days, we'll launch a video campaign on Facebook, LinkedIn, and Yelp. There will be commentary describing the time I was charged $200 to clean a drain in the sunroof. When the problem reoccurred in less than two weeks, I was billed again. This video campaign will cover the entire second quarter of 2026. We are starting a blog in January 2025 called "Another Opening of Another SHO AWD at the Crossroads." This will be an ongoing blog throughout 2026. Truth is an absolute defense to defamation claims, meaning that if a statement is true, it cannot be considered defamatory, regardless of the harm it may cause to someone's reputation. OVER THE NEXT YEAR, WE WILL PRESENT GIGABYTES OF TRUTH!