I had a good experience here with a service appointment. I took my car in on a really busy…read moreSaturday, which I don't necessarily recommend (there were atleast 20 cars ahead of me and they close early in Saturdays). However, even though there were many cars ahead of me, the service technician did his absolute best to make sure that I got my car back the same day. Kudos to him for going above and beyond to meet my needs. I also like the fact that they provide Uber service within a few miles if you live close by. They had a driver drop me off at home and later pick me up when my car was ready. This was especially important to me because I didn't have anyone to pick me up at that time and it worked out well for my schedule.

My recent experience was good. I had brake service, oil change and wiper replacement - the service…read morewas fine overall. I am surprised the they have taken out complementary cold water bottles and replaced with a fountain and vending machine instead. But overall fine. I initially thought they overcharged they explained the charges and it was actually fine.

I had a check engine light come on, I made an appointment via phone. On dialing, you're forced to…read moretalk to a robot/phone tree that ultimately couldn't complete the booking and routed me to the front desk. Generally unhelpful experience with the front desk throughout this experience. I finally get routed back to the Service Department and am assisted by Matt Davis. He confirms my appointment and takes the time to explain what situation would warrant a rental car and assures me there will be transportation arranged to get me to work. I show for my appointment the next morning, Matt checks me in, gets my vehicle in line, and arranges an Uber through a ride share program (incredibly helpful!), and gives me a timeline for when I'll hear back about my vehicle. Around 3pm, I receive an email from my technician walking through why my car through the code and how they remedied. I picked my car up at the end of the day and Matt had run my vehicle through the car wash. Overall great experience and it's a relief to have a place and people I know I can trust to bring my car in a time of need.

I don't have enough bad things to say about service dept. had my truck for a week to replace the…read morecamera in the front bumper. Promised day after day it would be done. Said they felt bad so they would deliver the truck to me, that never happened. My paper work literally said ATTENTION FLOWERS hand written on their copy, my guess is that meant take care of him because we have done so bad up til this point and they still made me pay for repairs (reason I'm surprised is it is a certified preowned I bought 20 days ago). It was only $300 so I'm not tripping but what a joke. It's not about the money but principle. This world has become full of bad actors and people who don't deserve what they have. HENDRICK do Cary a favor and shut down these horrendous dealerships and just stick to racing!! Thanks for your attention to this matter -DJT

Last Saturday I contacted Leith Nissan about a car I saw advertised. I asked if that exact car was…read moreavailable and I got a message that it was. I made an appointment for 9:30am and Ray was the salesperson who reached out to me. He had the car ready for me to I drive but I had to fill out a lot of paperwork first which was fine because I was very serious about buying THAT car on THAT day and I was approved for the purchase. We took it for a test drive and I liked it but after driving it when we went inside to do the final deal I told Ray I was not feeling excited about that particular car. I asked if they had any other of the same make, model and year. He said he would check and came back with the keys to four others. I found one that I really LOVED and we took it for a test drive and I bought it. Ray was great to work with, really calm and kind. I had a GREAT car-buying experience at Leith Nissan.

I had some strange issues with my wife's 2025 Murano and went in on a very busy Saturday morning…read more Wendy C. in the service department greeted me a smile and listened intently as I laid out the issues and concerns. Due to the amount of time it was going to take, she placed me into a loaner and sent me on my way. Communication with the dealer and Nissan USA was excellent. My car had lots of updates and fingers crossed that all is well. I'm a diehard Lexus guy, but this experience left me with a great feeling that Nissan is truly wanting to do the right thing. Kudos to Leith Nissan for hiring and retaining such fine people as Wendy C. Keep up the great work folks!

Service needs more people not selling it doing it. I was there 3 hours was sold new tires. They…read morerushed to put them on did not clean the product off they used to put the tires on. Rush Job. A lot of sales people, but they need more people working on the cars. Not a professional job. They did not even look like New tires.

Have had 2-3 bad experiences with their service department…read more First, they tried upselling me on an engine air filter for almost $100, when I can buy one myself for much cheaper ($20 for OEM online) Next, their customer service is not the best. It's a busy dealership so expect to wait at least 2 hours for a simple oil change or tire rotation. At least they have wifi and beverages to drink. Lastly, don't expect the service techs to treat you with respect. Marcus was nothing but rude to me after I had to tell him 3 times that I had purchased a service plan from Hendrick Toyota. He kept asking if I purchased the car there and had the worst attitude. Once I finish my service plan here I plan on going somewhere else for my Toyota service

I recently (8/3/26) purchased my "6th." Subaru. Needless to say, I've interacted with multiple…read moredealerships and staffs. I have never written a review until now, but the experience at Johnson's Subaru, Cary was by far the most outstanding in every aspect! Sales associate 'Marlon Green' was a warm, friendly, and extremely accommodating individual. The finance person, Evan Ruggiero, put the icing on the cake. All in all, my experience was above 100% positive! The dealership was welcoming and their 'facilities' were pristine. BEST PRICES IN A 200 MILE RADIUS! I drove 3 hours and 12 minutes to get there and obviously, I'm thrilled with all aspects of my transaction. I would encourage anyone in the pursuit of a Subaru to definitely go to JOHNSON'S CARY SUBARU!!

Well after my Hyundai started stopping on me WHILE I WAS DRIVING, and the paint was peeling like a…read moreripe banana, and it hit 130,000 miles, I decided it was time to look for a new vehicle. I have a family member who got their most recent vehicle from Johnson Subaru so I thought I'd give it a chance. Godfrey is a great sales rep, he asked about my budget and what my preferences were. And he worked within those parameters. I wound up purchasing a Crosstrek. It's my first Subaru, but 3 weeks later, I'm pleased with it and I hope it will last me for the next decade. Also props for having a well stocked snack area, comfortable chairs, a quiet room, and good Wi-Fi.

Ask for Claire Olsen she has 30 years experience in the car business can help you select the best…read morecar at the best prices located on Walnut Street near Crossroads 300 plus cards to choose from financing available

Nothing short of 5 stars, going out to the entire staff of Echo Park automotive!…read more Nice and easy purchasing process, extremely happy with the entire staff. No hard sales, excellent pricing, I cannot be more pleased. That being said, I would like to specifically point out, the General Manager, Leo Bonilla. As I run my own company, I immediately recognized why he is in charge. You are only as good as the people that you work with, Leo went above and beyond, to ensure I will be a customer for life. I recommend to anyone reading this, before you shop anywhere else for your next car, this place will be the best stop you could make. I appreciate all you fine folks at Echo Park, thank you Mr Bonilla! Keep up the good work

Alex Ward gets 10 stars! This was the best car buying experience ever!…read moreI felt like i was hanging out with friends during the whole evening , I totally relaxed. Buying cars has always been a traumatic experience for me but the customer service/sales are top notch! I'm loving my "gluttonas" bright red MB GLA 250!

Terrible experience!! I purchased a car (long distance) from them in February 2026. It is now…read morealmost September 2026 and I have yet to receive my title. Dan has been giving me the run around for months. Neil, the manager, assured me that he would handle it and it's been two more weeks. Since I paid in cash, I don't know what their excuse is but I'm ready to get lawyers involved. The actual car is great and arrived promptly. I just can't register it until I get the title. The guys are very nice as they put me off, but it's been a very unpleasant experience. I wouldn't buy from them again.

I want to give a huge thank you to Mr. Brace Lee for helping my wife and me get an awesome deal on…read moreour Kia Telluride! He truly went above and beyond to make it happen, and he delivered. His professionalism, dedication, and willingness to work with us made the entire experience stress-free and enjoyable. I would absolutely recommend Mr. Brace Lee to my family and friends. If you're looking for someone who genuinely cares about helping you get the best deal, he's the person to see. Thanks again for everything!

I wanted to thank Bennett for taking the time to work with me. He knew the cars and was able to…read moreanswer my questions. We plan to wait a bit before buying but we will be back when the time is right.

My most recent despicable interaction with Crossroads Ford of Apex began in July 2025 when my…read morevehicle was taken in for cosmetic repairs. I reported that incident here on Yelp, with pictures, in July. Due to a less-than-stellar response from Crossroads Ford of Apex, I submitted a formal complaint to the Better Business Bureau and the Consumer Protection Division of the State's Attorney General's office. A week or so after contacting the Better Business Bureau and the Consumer Protection Division of the State's Attorney General's office, a person called and said her client, Crossroads Ford of Apex, would like me not to contact them again, or Crossroads Ford of Apex would litigate. In addition to that threat, the attorney informed me that Crossroads Ford of Apex no longer wanted my business and was done with me and my 2015 SHO AWD. WE ARE CURRENTLY TESTING THAT HYPOTHESIS!! If I can't contact them or face litigation, how would Crossroads Ford of Apex honor their agreement to fix my car? Crossroads Ford of Apex sure took my money, but I'm not supposed to contact them. WE ARE CURRENTLY TESTING THAT HYPOTHESIS!! Let me explain the purpose of this Yelp review for Crossroads Ford of Apex. On June 13, 2025, they installed a new backup camera I purchased online. I've attached a JPEG of the invoice, number FOCS290682, which shows I paid $309.04 for the installation. I returned less than a week later and pointed out that the camera was 2.7 feet off to the left and right. I have attached JPEGs of the camera view on my monitor. In shots one and two, the vehicle is perfectly lined up in the parking space. That is not the view. Pulling out of my garage, the monitor indicates that I am perfectly lined up. In reality, the vehicle is off the driveway. I asked Crossroads Ford of Apex to adjust the camera, which I had paid $309.04 to have installed the previous week. I was told that since I did not spend $800 on their camera, there was nothing Crossroads Ford of Apex could do. Because I didn't buy it from them, they claimed they couldn't help. And I assure you, Crossroads Ford of Apex did nothing. Here's my question for them--if I buy four tires online, have all four installed at Crossroads Ford of Apex, and all four fall off while I'm driving away, is it a Goodyear issue or a problem with the installation at Crossroads Ford of Apex? Would it be a Michelin tire issue or an issue with the installation at Crossroads Ford of Apex? It's the installation, plain and simple. The camera works perfectly; it is not installed correctly! Here is what we are going to do over the first and second quarters of 2026: 1. Post copies of all the letters we've received from the Better Business Bureau and the North Carolina Attorney General's Office, germane to this situation, to Facebook, LinkedIn, and Yelp. 2. Post copies of every invoice we've paid over the past five years on Facebook, LinkedIn, and Yelp. Using a cross-tabulation method, we will show how we paid multiple times for the same issue, and to this day, they still do not function properly. 3. After 90 days, we'll launch a video campaign on Facebook, LinkedIn, and Yelp. There will be commentary describing the time I was charged $200 to clean a drain in the sunroof. When the problem reoccurred in less than two weeks, I was billed again. This video campaign will cover the entire second quarter of 2026. We are starting a blog in January 2025 called "Another Opening of Another SHO AWD at the Crossroads." This will be an ongoing blog throughout 2026. Truth is an absolute defense to defamation claims, meaning that if a statement is true, it cannot be considered defamatory, regardless of the harm it may cause to someone's reputation. OVER THE NEXT YEAR, WE WILL PRESENT GIGABYTES OF TRUTH!

Top-notch service on an open recall! I am so pleased with the entire customer service and quality…read moreof work at Crossroads Ford of Apex. We received a text regarding an open recall on our Ford Escape. I was able to book an appt with a mobile tech within 15 minutes (after being on hold and passed around at another Ford dealer for over 90 minutes). Kaitlyn took my call initially, asked a few simple questions, and transferred me to Yen, who booked the appointment within a few more minutes. Both were professional, efficient, and genuinely sounded excited to have my business. The next day, Floyd, the mobile tech, texted he was on his way, arrived early to the appt and completed the task in less than an hour (was told it would be 2-3 hours at the other Ford dealer). Floyd was efficient and professional. I had a follow-up call with Jeremy, the service manager, who was also friendly, professional, and happy to have my business. When I told him I was going to use them for all our Ford Escape needs based on the customer service from Kaitlyn, Yen and Floyd, he let me know that I live in the pick up/delivery distance for any future vehicle repairs at no charge. Didn't even know this was a service that dealers provided. I highly recommend Crossroads Ford of Apex for any of your vehicle needs regardless of where you are in the Triangle~worth the drive.

I recently purchased a car for my daughter. While on the lot I pointed out that the tires should…read morenot have passed inspection. Since I drove 2/1/2 hours to see the car I didn't know a local mechanic. Before the trip Jose assured me nothing was wrong with the vehicle. I trailered the car home the first night the car alarm was triggered multiple times. I took the car to a Land Rover mechanic the next morning. He said the car should have never passed inspection. He found the rear door latch was bad, someone wedged a piece of metal in the hood latch to keep that sensor from tripping. The vehicle had been wrecked and not reported and the front sensor was damaged. So far I am out of pocket $1,300.00 in 48 hours. Beware Jose only cares about a sale and does not stand by his product. Z-Auto is also at fault for a fraudulent NC inspection.

On 4/26 I bought a 2012 Lexus RX 350 from TMS. This is my 4th Lexus purchase. I have been driving…read morethe SUV for over 2 months and very happy with the purchase. I took it on a long trip to NY with absolutely no issues. The car was in incredibly good shape inside and out for a late model. I mean, any car can be a lemon or have problems after a sale/purchase (especially late models) but I really think TMS tries hard to source from quality local dealer trade-ins (not auctions). Nothing is guaranteed but we both got lucky with this specific car. Given the pre-owned car market the price was firm but very fair and no "extra" BS charges. The price I was quoted was the price I paid the day I came to pick it up. Overall great experience.