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    Hendrick Toyota Apex

    2.8 (468 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

    Services - Hendrick Toyota Apex

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    7 months ago

    I met Chis Falzone, he applied very little sales pressure and helped me purchase a new vehicle. The transaction was very simple and direct.

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    Review Highlights - Hendrick Toyota Apex

    We were greeted on the lot by Jessica Drown and that is a name you should commit to memory.

    Mentioned in 5 reviews

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    Apex Imports

    Apex Imports

    2.9
    (72 reviews)

    Terrible experience. Beware! Apex Imports you have to be…read morethe most unprofessional, inept and dare I say "BIASED" car dealership in NC. I have never in my life been given the keys to test drive a car and at the same time the finer points of a LO-Jack system (" For my protection and yours because of today times"). Do you do that to ALLLL of your customers??? Your salesperson was more concerned about the car being stolen than having a conversation with a potential customer. When your receptionist asked me to have grace and mercy because there was only one salesman working today, I now know what she meant. You deserve your lot full of cars, you deserve this one star and God be my witness may you get everything you deserve in the future!

    Car shopping isn't something I look forward to do, but these guys honestly made it so enjoyable!…read more For starters we avoid contact with car sales men in general until we really need help, Kenneth understood the assignment! He was so polite and guided us toward the sedans and simply waited till we were ready to be helped. My sister was buying her first car so we had a ton of questions. He was patient, knowledgeable, and very helpful. We were allowed to test drive without the added pressure of someone talking the whole time :) we especially appreciated this. He took great care of us and not only did they detailed the vehicle, he went after them and made sure the windows and every other detail we had talked about was taken care of. He then introduced us to Khaled who was also wonderful to work with, the service was prompt and he was able to get the monthly payment reduced, he was super personable and the whole transaction felt so comfortable. Overall 10/10 recommend! Thank you guys for making it a great first experience for Rhodelle :) we look forward to seeing y'all again when it's my turn!

    Crossroads Ford of Apex

    Crossroads Ford of Apex

    2.5
    (146 reviews)

    Top-notch service on an open recall! I am so pleased with the entire customer service and quality…read moreof work at Crossroads Ford of Apex. We received a text regarding an open recall on our Ford Escape. I was able to book an appt with a mobile tech within 15 minutes (after being on hold and passed around at another Ford dealer for over 90 minutes). Kaitlyn took my call initially, asked a few simple questions, and transferred me to Yen, who booked the appointment within a few more minutes. Both were professional, efficient, and genuinely sounded excited to have my business. The next day, Floyd, the mobile tech, texted he was on his way, arrived early to the appt and completed the task in less than an hour (was told it would be 2-3 hours at the other Ford dealer). Floyd was efficient and professional. I had a follow-up call with Jeremy, the service manager, who was also friendly, professional, and happy to have my business. When I told him I was going to use them for all our Ford Escape needs based on the customer service from Kaitlyn, Yen and Floyd, he let me know that I live in the pick up/delivery distance for any future vehicle repairs at no charge. Didn't even know this was a service that dealers provided. I highly recommend Crossroads Ford of Apex for any of your vehicle needs regardless of where you are in the Triangle~worth the drive.

    My most recent despicable interaction with Crossroads Ford of Apex began in July 2025 when my…read morevehicle was taken in for cosmetic repairs. I reported that incident here on Yelp, with pictures, in July. Due to a less-than-stellar response from Crossroads Ford of Apex, I submitted a formal complaint to the Better Business Bureau and the Consumer Protection Division of the State's Attorney General's office. A week or so after contacting the Better Business Bureau and the Consumer Protection Division of the State's Attorney General's office, a person called and said her client, Crossroads Ford of Apex, would like me not to contact them again, or Crossroads Ford of Apex would litigate. In addition to that threat, the attorney informed me that Crossroads Ford of Apex no longer wanted my business and was done with me and my 2015 SHO AWD. WE ARE CURRENTLY TESTING THAT HYPOTHESIS!! If I can't contact them or face litigation, how would Crossroads Ford of Apex honor their agreement to fix my car? Crossroads Ford of Apex sure took my money, but I'm not supposed to contact them. WE ARE CURRENTLY TESTING THAT HYPOTHESIS!! Let me explain the purpose of this Yelp review for Crossroads Ford of Apex. On June 13, 2025, they installed a new backup camera I purchased online. I've attached a JPEG of the invoice, number FOCS290682, which shows I paid $309.04 for the installation. I returned less than a week later and pointed out that the camera was 2.7 feet off to the left and right. I have attached JPEGs of the camera view on my monitor. In shots one and two, the vehicle is perfectly lined up in the parking space. That is not the view. Pulling out of my garage, the monitor indicates that I am perfectly lined up. In reality, the vehicle is off the driveway. I asked Crossroads Ford of Apex to adjust the camera, which I had paid $309.04 to have installed the previous week. I was told that since I did not spend $800 on their camera, there was nothing Crossroads Ford of Apex could do. Because I didn't buy it from them, they claimed they couldn't help. And I assure you, Crossroads Ford of Apex did nothing. Here's my question for them--if I buy four tires online, have all four installed at Crossroads Ford of Apex, and all four fall off while I'm driving away, is it a Goodyear issue or a problem with the installation at Crossroads Ford of Apex? Would it be a Michelin tire issue or an issue with the installation at Crossroads Ford of Apex? It's the installation, plain and simple. The camera works perfectly; it is not installed correctly! Here is what we are going to do over the first and second quarters of 2026: 1. Post copies of all the letters we've received from the Better Business Bureau and the North Carolina Attorney General's Office, germane to this situation, to Facebook, LinkedIn, and Yelp. 2. Post copies of every invoice we've paid over the past five years on Facebook, LinkedIn, and Yelp. Using a cross-tabulation method, we will show how we paid multiple times for the same issue, and to this day, they still do not function properly. 3. After 90 days, we'll launch a video campaign on Facebook, LinkedIn, and Yelp. There will be commentary describing the time I was charged $200 to clean a drain in the sunroof. When the problem reoccurred in less than two weeks, I was billed again. This video campaign will cover the entire second quarter of 2026. We are starting a blog in January 2025 called "Another Opening of Another SHO AWD at the Crossroads." This will be an ongoing blog throughout 2026. Truth is an absolute defense to defamation claims, meaning that if a statement is true, it cannot be considered defamatory, regardless of the harm it may cause to someone's reputation. OVER THE NEXT YEAR, WE WILL PRESENT GIGABYTES OF TRUTH!

    Leith Nissan

    Leith Nissan

    3.6
    (103 reviews)

    We bought our new Nissan Leaf here recently, and my wife and I were happy with how everything went…read more Given that there is a low supply of cars now, we knew we would have to wait for our car, but thankfully we were on the wait list for a Leaf for shorter than we expected. We were told around 6 months, but we ended up getting our car after about 3 months. My wife was in communication with them regularly during this waiting time, and they were always responsive and helpful in answering our questions. They honored our request for no add-ons, which we appreciated. Most dealers we talked to have been making add-ons mandatory now because it's easy money for them, with how the market is. Buyers unfortunately don't have much bargaining power right now. But thankfully Leith didn't do that. When we came to pick up the car, Derek, who is the EV specialist, walked us through the details of owning a Leaf, and I appreciated the time he took to explain everything to us, since we were first time EV owners. He was very knowledgeable, thorough, and kind. Compared to other car dealers in the area right now, Leith Nissan was the easiest and friendliest to work with, in my opinion. We felt a lot of the dealers we contacted and visited had a "take it or leave it" mentality and didn't really care much about customer service, since supply is so low and demand is so high. But with Leith, we didn't feel that way, and I appreciated that.

    From the minute I handed over my money, I was hustled out the door. I had to return for the 2nd key…read morebecause they couldn't find it. None of the fancy special features were explained to me. I had to take my BRAND NEW Kicks in for service 5 times! They kept insisting it was a settings issue and I just wasn't doing it right. On the 5th visit, they finally contacted Nissan Tech Support and were told it was a "known issue," and not the issue they thought. If it's a known issue, why didn't they know? Why did it take 5 trips (and lots of missed work hours for me) to find this? And the solution? I was told to take it in periodically to see if the software patch was ready. No estimate on when. No other way to check except by taking it in. I wish I'd bought a different car altogether. And I'll never take it to that dealership for service. I'd rather drive farther away than to deal with them. I'm only giving them one star because 0 isn't an option.

    Mercedes-Benz of Cary

    Mercedes-Benz of Cary

    3.3
    (116 reviews)

    Omg where to start I went in for a test drive and left with the vehicle I wanted and the service…read morewas amazing from beginning to the end! Y'all but I really want to give a shout to Adrieanna!!! She was amazing I loved her help from beginning to the absolute end! Yes everybody run to Adrieanna at Mercedes Benz of Cary you'll want her help and service! She not only kept it real but also very professional! And for that she and Mercedes Benz will always have my business! Yall go run and get your cars before someone else will

    I would give them 0 stars if I could. I went online last night and found just the used Cadillac x4…read morethat I was looking for. I confirmed with the online rep and made an appointment for 2:00 today. I made a formal offer on the car and my trade in and they accepted. I went today to test drive and write them a check for the difference. When I arrived I was told that the car had been sold. Another customer has come in on the 31st and they were only waiting for a new key to be made. They are going to pick it up tomorrow. I was shocked as I thought the deal was done. After the salesman could offer me no explanation as to why it happened. The sales manager got involved. His response was that "it happens" made me even more disturbed. They offered me nothing and did not even try to sell me another car. They couldn't wait to get me out of there. I will never set foot in a Leith property again. Very unprofessional.

    Hendrick Chevrolet

    Hendrick Chevrolet

    2.6
    (123 reviews)

    I had a check engine light come on, I made an appointment via phone. On dialing, you're forced to…read moretalk to a robot/phone tree that ultimately couldn't complete the booking and routed me to the front desk. Generally unhelpful experience with the front desk throughout this experience. I finally get routed back to the Service Department and am assisted by Matt Davis. He confirms my appointment and takes the time to explain what situation would warrant a rental car and assures me there will be transportation arranged to get me to work. I show for my appointment the next morning, Matt checks me in, gets my vehicle in line, and arranges an Uber through a ride share program (incredibly helpful!), and gives me a timeline for when I'll hear back about my vehicle. Around 3pm, I receive an email from my technician walking through why my car through the code and how they remedied. I picked my car up at the end of the day and Matt had run my vehicle through the car wash. Overall great experience and it's a relief to have a place and people I know I can trust to bring my car in a time of need.

    I don't have enough bad things to say about service dept. had my truck for a week to replace the…read morecamera in the front bumper. Promised day after day it would be done. Said they felt bad so they would deliver the truck to me, that never happened. My paper work literally said ATTENTION FLOWERS hand written on their copy, my guess is that meant take care of him because we have done so bad up til this point and they still made me pay for repairs (reason I'm surprised is it is a certified preowned I bought 20 days ago). It was only $300 so I'm not tripping but what a joke. It's not about the money but principle. This world has become full of bad actors and people who don't deserve what they have. HENDRICK do Cary a favor and shut down these horrendous dealerships and just stick to racing!! Thanks for your attention to this matter -DJT

    Hendrick Toyota Apex - car_dealers - Updated June 2026

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