DO NOT PURCHASE FROM CARMAX. CARMAX sold me a piece of junk. I purchased a '21 Ram pickup in August…read more2024. By February of '25, I had to have my cam heads and lifters replaced. In May of '25 my entire engine had to be replaced. I then had to have my radio replaced December of '25. CARMAX was not willing to make this situation right. Offered to purchase the vehicle back from me for 3K less than the original asking price and of course did not offer to take care of all the additional fees (7K worth).

I had a vehicle shipped to my nearest CarMax location with the intention of purchasing it upon my…read morereturn from being stationed overseas for a year. Time was incredibly limited as I had to report to my next base shortly after arriving stateside. I stayed in constant communication with CarMax, and they had clear notes in their system to hold the vehicle for a few days until I could finalize the purchase. Despite weeks of planning and coordination from overseas with banks, insurance companies and CarMax, I received a call on the day of the sale from the sales representative at CarMax informing me that the vehicle had been sold or shipped to another location. This was a vehicle I had carefully selected, and CarMax was fully aware of my situation and timeline. To say I'm disappointed is an understatement. I relied on CarMax to honor their commitment, and they completely failed me during an already stressful and time-sensitive period. This experience has been an absolute letdown, and I will never recommend or purchase from CarMax again. For a company that prides itself on customer service and transparency, they dropped the ball in the worst way possible. If you're a service member or someone on a tight timeline, I'd advise looking elsewhere to avoid a similar experience.

My truck already needs a new transmission, less than a year later and under 12,000 miles. They…read moreassured me they check everything and clearly they hadn't. They will also try to sell you insurance while you are waiting and other things. They try to keep you from leaving as well saying that it would cancel the "deal." Never was there a communication about price i asked four times and they all said "we will talk later about that" don't fall for it just walk.

I dont recommend going here to purchase a car. They come off as if they have the best interest of…read morethe customer but once the purchase is complete the customer service sucks!! Bought a car & didnt receive the lock key and they just said I was out of luck when that is something required to remove the wheels off the car! Just one of many things!!!

Service bad and customer service bad…read more My mother-in-law had a service here and items were stolen from the trunk of the car. My dad car Acura 2014 did oil change service was missing his tools from the back of the vehicle. Ps: if you are wondering why i still have oil change service here because its free for first time of purchase. So three times we bought cars here because we love Honda but yes service is bad

Schofield Honda west Wichita: -performed oil change left…read moreoil low on dipstick. (See picture) 7/28/23 And AGAIN 10/4/25! -Got gum on floor of carpet, new car. 7/28/23. -Inquired about oil brand used, it's not OEM Honda oil, it's "Universal". (They charge extra for Honda oil at the Honda dealership). -Kept the car all day, to repair it. Then 7 minutes before closing called and said they didn't have the part needed. Schofield looks clean and professional but they are only mediocre. I wish it wasn't the case. They don't recommend Honda OEM services, they push BG Products to get the kickbacks which of course cost more. They are way overpriced!!

If you are going in for service make sure you ask for Tara Lehoux!…read more She treated me fantastic! Best advisor ever.

Was in Wichita from out of town and had break noise. They were able to get us in to check it out…read more Excellent work and experience. Great service department!

(- Zero to be honest) I know this was a used car, I like to get that out the way. I bought a 2015…read moreBuick, under 100 thousand miles. no leaks at the time,very nice car. I haven't had this car for 2months, and just got it tagged, it started leaking oil. Long story short, after taking it to a certified mechanic it has a crack in the cylinder head and the turbo is bad. I took it to another mechanic for a second opinion, and he confirmed. He also said, this is something that couldn't have been missed, and didn't happen overnight, if Car Store did an inspection, it would have been found. Car store prided themselves on doing top of the line inspections, and put the blame on me, that i should have had a mechanic look at it before I bought it, because it was a used car. Are you aware that pre-buyers checks run between $250.00 and $400.00 dollars. I will not buy from this place again. If I didn't take it upon myself to buy a warranty, it would cost me $8000.00 to get this car fixed. I have an an inspector comingin to validate the claim, so Im not out of the woods yet. I am devastated. I advise you not to buy from this place, and if you do, go spend that $250.00 to $400.00 to have a ceritified mechanic look at, and get a warranty. Do not trust their word on the inspection. This is the worst experience of a used car purchase that I have ever had, and I have been around a longtime. You would think of the improved technology we have, things would be better.

lowest option to choose, but deserves 0 stars. my daughter bought a car, they showed a clean…read morecarfax, but come to find it had been in a wreck. When taken in for dome hail repair and a detail, it had been in a major wreck. got estimates ranging from $7-10k. Have approached the Wichita manager multiple times fir help with this matter, have received the run around and then no respinse at all. This dealership needs to be closed. They even refer you to a car repair shop that has alerts and BBB has given CarStore a D- rating. Beware

I had a wonderful experience with Alex Di Lucca of Land Rover of Wichita. He was extremely helpful…read morefrom start to finish as I was coming in from out of town, so I had a lot of questions and conversations with him prior to the purchase which he was always quick and efficient with. The vehicle I purchased was a trade-in and a couple of interior pieces were missing, and he had them promptly ordered and shipped to me after purchase. The price was also reasonable compared to similar vehicles of the same year and model as I was looking for at other dealerships. It also helps that I LOVE MY NEW VEHICLE!!! 10/10 would recommend this dealership.

Super great experience. Chelsea and Ellen did awesome and the dealership stood behind the sale…read more 100% recomend.