Purchased a vehicle from this dealership in May 2024 -- and within just days, serious problems…read morebegan to surface. I returned the vehicle multiple times and made repeated requests for repairs. Over the course of several months, I personally demonstrated the issues to service staff, recorded conversations and incidents, and even installed a dash cam to document the ongoing problems. Despite all of this, the dealership refused to repair the vehicle. As of July 1, 2025, the dealership has still refused to release the vehicle's service records. When the co-owner requested them, they were told "we don't have any," despite the vehicle spending multiple days -- even weeks -- on their lot. Do NOT purchase from this dealership. They will: Refuse to perform repairs -- even those covered under a valid factory warranty Refuse to honor service contracts Deny ever working on the vehicle Blame the customer for "user error" instead of addressing real mechanical issues Let me be clear about the individuals involved: Stephanie Johnson (Service Dept): Offers no assistance and passes customers off to a service manager who lacks knowledge or initiative. Alan Whitson (Service Manager): Refuses to take responsibility, denies valid concerns, and places blame on the customer. Tommy Taylor (General Manager): Acknowledged the issue and even said they would "just go ahead and replace the radio" -- which was never done. Nancy Kern: Handled communication with the DMV during the formal complaint I filed. After that, the dealership refused all service, claiming that I had "taken legal action" simply by initiating the complaint. This dealership is not trustworthy. In fact, they went so far as to issue a criminal trespass warning against a disabled veteran -- solely to avoid making necessary repairs. They ignore warranty obligations, avoid accountability, and withhold documentation that customers are legally entitled to receive.

Honest and they care. Awesome sales and service. We are still enjoying our Suburban 5 yrs later. If…read morewe trade in the future it will be with Atzenhoffer.

Showed up with my own oil and filter while on the road doing some hauls. AJ charged minimal and had…read moreme In and out in 15 minutes.

Pena's Auto Service came to my rescue a few months ago. I was having trouble w/ a warranty from a…read moreshop in Georgetown, Texas~ Georgetown Interstate Transmission (GREAT SHOP AS WELL!!) Pena's obliged my warranty when no other shops in Victoria would. They took the chance and did a FABULOUS JOB! They were very efficient, the mechanic stayed in touch with me and told me about some other issues that I had as well! They were fast, kind and understanding as well!! I am no longer in Victoria but if you are and you want a good honest shop.. PENA'S IS WHERE IT IS AT! Thank you for a fantastic job Pena's! Yvonne Jimenez

I have a motorhome that was blowing the transmission cooling line out. They fixed the problem in a…read moretimely manner plus they even noticed some of the spark plug wires burnt on the exhaust manifold and replaced the spark plug wires for a very affordable price. Very friendly & honest business. Highly recommended.

I have a 2010 truck and the transmission was slipping when shifting into overdrive. I took my…read moreTruck to their shop, described my problem and "Al" said they would check it out and call me back with the diagnosis. I was expecting the worse. To my surprise I received good news on my call from AL. He told me , your transmission is good, nothing wrong with it. The problem is your air intake, making it run rough and causing it to shift incorrectly. They even fixed it at their shop! They could have railroaded me, but they were Honest and fixed it for a fraction of the cost of a new transmission. I highly recommend them. Courteous, professional, and honest! Thank you Ramirez Transmission, you helped me so much!

Jose was the best helped my brother get a car we were in and out and he made it a smooth process…read morefor us. He worked with what we had. Thanks rock motors!!

We had the best experience today. No pressure, let us look and test drive on our own. Made a deal…read moreon a car and drove it home

Great Service, they replaced my 18 year old window tinting film on my back glass. Better yet they…read morehonored the Lumnar warranty, installed by another dealer 18 years ago. They have pleasant folks be hind their counter, and a comfortable rest area. I would definitely recommend them to a friend, and I'll go see them fist next time my truck needs accessories. Shelby

Why are we told that you don't need an appointment for tinting, we drove a hour to support the…read morebusiness and told you have an appointment or wait 6 hrs for service. We had previously recommended this business as we had bumpers installed on our truck and really appreciate how we were treated. Now will not be back!

The car looks amazing and customer service was amazing!! I couldn't recommend anyone else! They…read morecut their costs to not total car!

I give this repair shop 5 stars. They took good care of me & my car. They were honest & thorough…read more They fixed my car in the exact timeframe that they gave me 2 weeks. I am very pleased with this repair it looks better than new! The paint quality is like stock & they removed my engine light as well. If you need body work in VICTORIA, TEXAS this is the place to go. Thank you VLZ

Blew a tire victoria tx cano showed up within 15 mins of call very professional and fair priced.read more

Super fast and so helpful! They replaced my tire quickly (I had no spare). They are life savers!read more

Used them twice now for emergency blowout assistance, genuine folks, great service at reasonable…read moreprices.

Called on a Sunday afternoon for a flat tire and they arrived within 1/2 hour and we were back on…read morethe road again in less than an hour. Extremely reasonable rates and would highly recommend this great couple!