Extended warranty is operated a bit to shady. They sell you contact. You call they inform you no…read morewarranty. Get letter saying buy another warranty. Call back and no won't help you because you didn't get pre-approved. Kind of a catch 22. Terrible way to do business, profitable but not moral.

BEWARE! If I could…read moregive them less than one star I would. I spoke to Deonna over the phone a couple of times before I traveled 2.5 hours one way to the dealership on Labor Day. I had one truck that I was interested in. I asked her to video the truck and tell me if anything at all was wrong with it. I told her I did not want to drive 2.5 hours one way and have any surprises. She did video it for me but did not video the flaws I saw when I got there. There was damage to the left rear interior door handle and also above the rear-view mirror which looked melted. When I drove the truck none of the Cameras worked at all. Forgot to mention that as well. When I arrived, I was handed off to a salesman (Alex). What a joke! I was told a price for my trade-in over the phone when I was talking to Deonna and she said it could more after they looked at the truck. (Keep in mind I had already sent Pictures and the VIN information) My truck was a 2022 f250 with 34,000 miles on it. They had already seen pictures of the truck and had the VIN information before I came to the dealership. Well, after driving the truck and finding out that the whole Camera system was not working, damage to the left rear interior door and above the rearview mirror I asked Alex what he could do on the price with my trade-in. HA! Alex played the old car dealer game. Going back and forth to someone's office He came back with a trade-in value of $20,000 less than I was told over the phone. And did not even try to adjust their price with the damage and non-working cameras on the truck. I showed him in writing the other trade-in offers I had received which was $4000-$6000 more than what they said it would be over the phone (Not what they actually offer me). These were written offers not just something written on a piece of paper. He wanted me to sign a handwritten note on what I would pay for the truck so he could go back to someone's office. He went back to another office 4 times. I finally told him to bring whoever he was talking to out so we could talk and get something done. He would not do that. At that point he rolled his chair back and brought over a bar stool and sat on it looking down at me in my chair. He then proceeded to talk about the 3 M's on why someone does not buy. What an amateur! So slimy! As he was going to go back to the other office again, I could not help myself. I told him that I had managed one of the largest sales forces in the USA and was very familiar with sales training and tactics. I told him I didn't want to offend him but, DO NOT EVER LOOK DOWN ON YOUR CUSTOMER OR TALK DOWN TO YOUR CUSTOMER. Whoever is doing their Sales Training needs to be fired. I have never seen anything like it. He went back to the other office again and then came back out with my truck keys and said he was sorry they could not do business. Be warned that this dealership will do and say anything to get you in the door. Lie, Cheat or Steal! Call it Bait and Switch or just unethical, they are not anyone you want to buy a car from. This dealership is owned by Ben Keating of The Keating Auto Group out of Victoria, Texas. They own Several Dealerships in South Texas with many in the Houston area. That being said, what they didn't know is that I own multiple trucks and up until now I had all of them serviced at a dealership owned by Keating. I called the dealership that I used and told them because of this experience I would never do any business with a dealership owned by Keating Auto Group again. I have taken my business to another dealership because of this experience. Last but not least, I ended up buying a new 2025 F-350 loaded for less than what they wanted to sell this used truck to me for. And they gave me over $25,000 more for my trade-in. HA! This place is a joke!

Ok My salesman was very knowledgeable and I walked out with the vehicle I wanted that day.read more

BELIEVE THE BAD REVIEWS!!! This dealership TRULY IS AS AWFUL as the reviews claim! Spoke with…read moreseveral people from this establishment over the course of a week about ONE PARTICULAR USED TRUCK, keep in mind that I spoke to one of their staff the night before and 30 minutes before I arrived at the dealership, confirming my arrival. I drove TWO HOURS to see that one particular vehicle and upon arrival discover that they can't produce the truck. I was then told that the truck had been sold and later told it had been in the shop waiting for a part for a month, had been sold from there and they were not notified. They are either ABSOLUTE CON ARTISTS or COMPLETELY INCOMPETENT!! I believe they are the former, as THAT TRUCK is still on their website for sale and they're using it as BAIT, to lure people in....do NOT be duped like I was. Then to add insult to injury, they don't even have any inventory comparable...I can only presume they were going to try and sell me a new vehicle. Spare yourself the aggravation...wasted time, energy and expense...go ANYWHERE ELSE but here!

200 miles into a 400 mile trip to the coast pulling a boat behind my GMC Diesel I got some bad fuel…read moreand the "water in system get service now" message came up. After speaking with Erica, and explaining the situation, she was able to squeeze me last minute same day. Ended up having to leave the truck overnight. They gave me a 30 minute ride to the Air BnB. After replacing the filter and having the truck on the rack for several hours they ended up replacing the water separator sensor. Both Erica, Justin, and the mechanic that did the work went over and above. You don't get good customer service like that anymore.

From the owner: Donovan Rickman at Chevy in Port Lavaca. 26 yr old car…read moresalesman.

If I could I wouldn't give any stars. I just bought a suv after driving it I realized it was what I…read moreneeded cause I'm raising 3 grand babies. I ask the owner if he would put his wife or kids in it to drive to Mississippi or somewhere and trust it not to break down. He said yes and that he been driving it with no problems. I bought it and the next morning the oil pressure gauge went to 0 it's been in the shop since then. Come to find out sending unit was bad in the oil, oil pan was leaking, transmission pan was leaking, front ball joint were really bad, after fixing that and racking up a $3000 dollar bill it's still in the shop. Check engine light is still coming on. Don't trust this man at drivers market. He is a liar and cheat.