Outstanding customer service I came in, in a panic. There was a transtransaction that I didn't…read more recognize, Mindy was quick to call the home office to get things figured out. I left happy and satisfied. This is why I bank locally and not at a big box bank!

I was trying to remove my money out of the bank after a large deposit. There is a very nasty lady…read morethere she wouldnt accept my bank card and d.l. for the withdrawal. She was the most rude employee of all time. With her eye rolling and heavy breathing. We were told that you dont have your phone number linked to the account. I have never been told that was necessary. In the end she refused and there was nothing i could do. So smart ass me went to the atm over and over taking out 800.00 at a time till i got what i requested. Ill show you chase bank!

This branch definitely doesn't make my hands clap . This branch serves a large campus community…read more That being said, there are never enough bankers available for questions, and other banking services that cannot be handled by the tellers. They are understaffed. The staff they have are friendly and helpful. There's only one lady (banker) who is not as friendly and never smiles. I have complained about service for disabled as there is a sign that says that if you require special assistance (with the recognized disability sign) to let them know. I think that if someone is struggling to stand up in line with a cane, then a teller or banker should excuse themselves and either offer their support.. Offer a seat, serve them.. There are not enough seats in the lobby and the line goes out the door at peak times. At one point, they didn't even have a notary. I complained about this and now they have one, however if you need this service, call ahead. In summary, if you need branch services, drive the 4 miles to Ravenna branch. Much better.

They have an outside ATM that you can access from Water Street, but only by walking up to it…read more Makes it easy to get cash before hitting the farmer's market! :)

Like every other bank out there, Fifth Third is equally as frustrating when it comes to excessive…read morefees and requirements. Back in the day, you received free checks when you opened a new checking account; now you are required to spend additional money for those checks...you are literally spending your own money so that you can spend your money- wtf!? With this particular location, it is a real hassle to get into the parking lot because of the poor location of the entrance/exit & the amount of traffic. However, I feel their customer service somewhat makes up for this...unless you have to use their poorly designed ATM. If it is raining, snowing or very windy you will get clobbered as they have an overhang only. And if the roof (or lack of) doesn't annoy you then the giant yellow poll will as I've watched & cringed behind many drivers who can't seem to steer clear due to it's too close location. There is also only one ATM so convenience clearly wasn't taken into account when this machine was installed.

I went through drive-thru here. I have never actually been inside the bank, but the people in…read moredrive thru have always been friendly and helpful. Answer a quick question, perform a quick task. I usually just need a check cashed or a quick deposit. Nothing too over the top and they have been good about it all.

Wow, how does one begin a confusing, frustrating and cheap story like this? Usually situations such…read moreas mine involve alcohol , a bad date, and getting arrested- although non of these things happened I can honestly say I do feel like I've been robbed. I have been a Chase customer for over eight years and have never, ever had an issue with this specific branch until the beginning of this month. Had I known that November is national "I'm a moron" month I would've opted out for hibernation until 2014 hits. So, recently I got married and had received a number of checks mad out to both my husband and I. I have yet to change my last name , my husband does not have an account with Chase- so I went in before hand and asked what their policy is on cashing or depositing checks with both our names on it. I was told that we both needed to sign the back of each check (which makes sense), however due to my own ignorance; I didn't realize that signing the back of a check is similar to that of signing over your life savings. I had originally received two $300.00 checks from my immediate family members along with a few others. When I went to cash them & was given my money, I thought the amount should have been more. When I questioned the teller (Andrew and Andy...should be "A" for a**hole!) , he assured me that I was wrong & that I had only provided him with one check in the amount of $300.00. I thought to myself that I probably misplaced it or accidentally lost it & went home to search. With no success & the concern that someone might have found my check & possibly cashed it, I emailed my family & explained that I knew for sure one of their checks was missing but wasn't sure which family member and requested they check their statements. I then learned that it was the check my parents wrote & had my mom place a stop payment on it. She then wrote me a new check for the same amount. I was just about to go back to the bank & cash it but received a not very informative letter in the mail with a photocopy of the original check. Stating that I was being fined a $12.00 cancellation fee & was only getting $200.00 of my $300.00! Naturally, I was like wtf! Where's the rest of my $88.00 & why am I being charged a cancellation fee? I went back the next day & the staff swore up & down that I never had two $300.00 checks & then had my mom write me another check for the same amount. When I went to the bank, they explained to me that I received a live check but could not figure out why the amount that was clearly written ($300.00) was different from that of which I received days ago. Apparently, know body understood this & I had to wait over 30 minutes to get a sketchy answer. Although Harold waived my $12.00 cancellation fee ; the only explanation he gave me was that the machine that reads the check misread the info and thought it was for $200.00 only. Now, I realize mistakes happen but what didn't make sense to me was that I used to be a teller & if something like this happened my drawer would have been short & I would've been written up. But whatever, the bank owes me another $100.00 is how I took it. I was mistaken & told that my mom owes me another $100.00 not Chase. This still didn't make sense to me nor her but I decided to give my parents both the checks back and waited for them to speak with their bank. My parents bank then charged them a $20.00 cancellation fee and said Chase screwed up & owes me $300.00. When my mom called & explained this we had both lost our patients. I then checked my statement online and saw that my checking account was missing $200.00!!! I didn't with drawl that money, I cashed my checks! Furious I went to the bank again (for the 4/5th time this week) & inquired. The smirk mouthed jerk teller who originally "helped" me was standing right next to the teller that was trying to assist me- he never once said 'I'm sorry, I screwed up and apologize for any inconvenience,"etc...nothing! I'll admit the female teller who was trying to explain this to me was so nice & I felt horrible because I had to keep asking her to repeat herself. I just couldn't wrap my head around all this. She informed me that because of the stop payment, my parents account was never touched & therefore no money was taken from them. I was debuted $200.00 because "Chase needed the money from somewhere & it would all wash out". So, I am now screwed out of $200.00 - thanks Chase for provided such great customer service!

Was promised a higher rate , never received. Had to call they never would have told me ! No more…read moreinvestment in this bank cannot be trusted.