I bought a car from this dealership just two weeks ago -- paid full cash. They told me it was in "great shape." That was a lie. Within days I noticed loud noises and handling issues. Turns out the struts and suspension parts were bad, possibly before the sale. I contacted them and offered to supply all parts myself -- just needed them to install. They flat-out refused. No help, no responsibility. Not even a basic courtesy. This place will smile to your face, take your money, and disappear the moment you need support. I wouldn't recommend this dealership to anyone. Shady, dishonest, and unprofessional. If you're thinking about buying from here -- don't. Have a real mechanic inspect the car first. Don't trust their word. Never doing business again. read more

Portage Ford CDJR - Car - Car Dealers Near Me - Portage, Wisconsin

I bought a 2019 Hyundai Tucson, which I'm financing the same day we pull off a lot loud brakes airbag light comes on and check engine light comes on a week later we get it diagnosed at the dealership and they tell me that the car is burning oil. There's no oil in the dipstick and our catalytic converters are clogged up with oil so they put us in a loaner car after they told us they will take the car to Hyundai to get it fixed. I got a call back today and nothing has changed. My car has not been fixed and this is a $12,000 vehicle we're talking about it just kind of irritating how they can give you the run rounds. I'm honestly set it up. It hasn't even been 30 days since I had the car so I'm going an extra mile to take the car back and I need my down payment and everything I want nothing to do with read more

My husband and I went with our niece and her fiancé to pick up their vehicles that they purchased. We really weren't looking for a vehicle but we decided while the kids were finishing up their paperwork we would look around. We ended up trading our pickup for another pickup. The fiancé had checked out the truck when they were there and was told he couldn't buy it because it had codes that needed to be addressed so he settled on a different vehicle. We signed our paperwork on August 4, 2025, on August 21st my husband came home after an appointment and said our engine light was on. He had stopped at O'Reilly and had the codes read. Now I am not a mechanic but a very important man in my childhood was. He taught me everything I needed to know about fixing my own vehicle. When a code pops up and it says stored, pending and permanent then that means the code was not fixed, it was just cleared. When I called the dealer they seemed offended that I would suggest that. Well here is why I suggested it and know that they just cleared it. After we got the vehicle home, we ran our own code reader on it. It came up with the exact same codes but none showed as pending. We will see tomorrow, August 27th if they actually fix it or just cleared the code again. read more

Portage Ford CDJR - O'Reilly veriScan - Car Dealers Near Me - Portage, Wisconsin

I've had two bad experiences with their service manager. First time I had a problem covered under the warranty that had to get escalated to the service manager for approval. They were supposed to call me back and never did, I eventually sold the car. Second time also was for a problem that had to be escalated to the service manager who would have to call me back to schedule the service, it's been two weeks now and still no call back, though they did charge me to diagnose the problem, which they were unable to do. Awful service, but the only Jeep dealer in the area. read more

Service advisor didn't know the difference between a heat shield and an engine splash shield/undertray.

I recently was in need of some servicing of my vehicle. I woke up one morning and my vehicle would not start and was not sure what to do. I was able to schedule my vehicle within a few days to get worked on. Not only did these guys go above and beyond while working on my truck, and getting back on the road but they let me know the service was free of charge and covered by a warranty I didn't know I had. They worked incredibly hard to get it done as soon ad possible they let me use a loaner that I really loved and was a hit with my daughter and her friends. Thanks again Portage Ford for standing by your vehicles and looking out for your customers and your neighbors. The service center is like a garage on steroids and looks like an awesome place to work! Thanks Portage Ford!!! read more

Portage Ford CDJR - My new whip thank you!!!! - Car Dealers Near Me - Portage, Wisconsin

I'm highly disappointed with the way they treat people. I went in with looking to get a new car and trade in the vehicle I have now and they told me what they would offer me for my trade in and when I spoke to the manager about what it was it was far less then what I was originally told and never once was I told the actual price for the trade in they let me believe it was the price I was told, and when I confronted the manger about it he got very mad with me and started to kinda raise his voice, I'm highly disappointed with the way I was treated and how they tried screwing me over. read more

Don't go here, I regret not walking out when I realized the car I came to see wasn't as it appeared online. Of all 4 photos , they managed to leave out photos of all the dents and rust. I ended up purchasing a different vehicle and needed to call them on my drive home about it not feeling right. I brought it back days later to have them look it over... it just continued , leading to several trips back , basically as they couldn't seem to figure it out the issues. The last visit was due to the vehicle over heating and antifreeze boiling out. So within the first 3 months I had many issues, and now I'm without a vehicle. SO I take it to another auto shop & its the water pump, with a Ford Taurus, can only be fixed at the dealership, as they have the proper tools and need to take apart the engine. So I have it towed to Portage Ford. The icing on the cake is Portage Ford ( the place I bought it ) telling me it would be 3400. Metro Ford in Madison fixed it for 2600. The man at Portage Ford (don't know his name, I just know it wasn't Justin) lost his cool when he was told I didn't want them repairing my car. read more

Took my car in for some repair work and maintenance. They did a wonderful job. The service was excellent. I would highly recommend them very affordable. The service department was amazing. read more

Very disappointed with a service call to diagnose an intermittent engine faltering problem. 2001 Dodge van. I complained to the Service Department. Service Manager phoned to ask of there was any way to make me happy. Since there was no engine warning code before but there was a code beginning to show up later, I agreed to let him try again "no-charge". This time the diagnosis was good, they replaced an oxygen sensor at a discounted price. Like any Dealer, don't look for cheap, but you will find the Service Manager, Russ Fitzpatrick, to be helpful. David read more

I went here with my fiancé to buy a jeep. I was a serious buyer that drove all the way from Oshkosh. The salesman greeted and shook hand but did not acknowledge my fiancé at all. Which is extremely unprofessional and disrespectful. However, we moved on maybe thinking he would start conversation with him which still never happened the whole time we were going over the jeep. We took the Jeep for a test drive and we really liked it but couldn't get past the way my fiancé was treated, it was uncalled for and uncomfortable so we left. I didn't get the car I liked and they didn't make sale because of how unprofessional he was. I hope it wasn't racism. read more

Sept 14th, 2023 I took my 2018 Dodge Charger to get checked out because there was some noise that didn't sound good. Had video proof and showed them and explained that I took to a different dealership telling me it was my transmission. The tech at Portage took my car for a drive and heard what I was talking about with the noise. The Clerk came out and told me that it wasn't anything with my transmission, it was my front differential. They also said that I needed a new driver CV Shaft and Rear Axel. Parts came up to $4,600. I paid $332.27 for the service to check for the noise and for an alignment. I took my car to a different place that would replace both my CV Shafts and front differential for less than $3,000 with parts and labor. I also was running codes for evap so I had them order a Charcoal Canister. That was included with the price. The mechanic called saying that I needed to come in to talk about my car. He told me that the parts that Portage said that needed to be replaced, didn't fix the problem. I need a Transfer Case and Transmission replaced. That's another $4,000. I was crying because I didn't have the $3,000 for the parts to begin with and now, I have to come up with $4,000 because Portage diagnosed my car wrong. Portage needs to get themselves better techs so people with tight budgets and only living off one paycheck every two weeks don't go into debt because of their mistakes. I still owe over $14,000 on this $25,000 car. I can't keep making these big payments because someone didn't know that my transfer case was spilling out rust and was the noise I was hearing from the video and the gears are slipping because my car shutters every time I hit the accelerator. read more

Place is full of liars. Called to schedule an oil change tell me it's 30 dollars on the phone. Arrive to find out it will be 70 dollars. Fuck off. This is the second time they tried to fuck me. The first time I took a 2003 Ford Explorer to have a water leak in the cabin fixed. The advisor told me it was the ac drain that was plugged. Two hours and a couple hundred dollars later it was the sun roof drain tube that was block. They didn't fix it. Incompetent and lying assholes. read more

I bought a Chrysler 300 in July 2020. When I bought the car I was told by the salesman, Steve, it had a remote start, via my cell phone, if I just downloaded the Sirius Guardian app. That was a selling point, who doesn't want remote start? Turns out it is a paid app, $300 annually. When I learned this, post-sale, I brought this to the attention of the sales manager I got nowhere. No effort to get back with me to offer up a finite subscription or any olive branch for the fact that I was misled and based my offer on that (faulty) information. I called a handful of times on this and a couple of other minor issues but rarely got a callback. It is not that I would not recommend Portage Chrysler Ford but make sure you verify anything you hear that you are not sure of yourself. The other staff at the dealership were terrific. read more