Porterfield's Collision Center

Called them to have a vehicle towed.. said they would be an hour.. 3.5 hrs later they never showed…read moreup and now not answering the phone. Complete waste of time.

fast service, quality all the way. I cannot emphasize how impressed I was with this towing…read moreservice. Best price by far!!!' I will recommend to everyone I know

Stephen's Towing

Great people and great service had to get my car inspected jessie was so kind and vicky was so…read morenice. Will not go anywhere else

Great place great group of guys there a one stop shop from towing to hauling and even repairs to…read moreyour car,truck,SUV even big rigs call them today to make a appointment they won't steer you wrong

Les's Auto Repair & Towing

3.7

(18 reviews)

Very nice shop any time I need there assistance for a tow there very fast and professionable. I…read morehighly recomend them

I'm overwhelmed with gratitude but I could not have made a better decision to trust Les's with my…read moreneeds. I was extremely impressed by the customer service and the hospitality while my children & I waited, we had a thorough wonderful experience. Don't let me forget to mention how the price was RIGHT!!!!! I'll forever ride with Les's Auto & Truck Repair/Machine Shop!

Elite Towing & Recovery

4.0

(4 reviews)

As I was leaving for a work trip, my car would not start. The screen said it was a brake problem…read morewhich seemed odd. I called Honda and they recommended it be towed vs trying to drive it in. Thankfully, I had just renewed my AAA membership the day before. I called them and they contracted with Elite Towing to tow my car to Honda in Winchester. AAA had quoted 2 different times so I called Elite to confirm. I wish I could remember the ladies name that I spoke with. She was extremely helpful and very pleasant to speak with. She assured me the driver would be there in about 45 minutes. As committed, Matthew called me when he was about 15 minutes away. He got my car loaded and drove me to the shop. He was extremely pleasant, courteous, professional and took great care in loading my vehicle. I highly recommend Elite Towing. They were a pleasure to work with and helped bring some peace to a stressful situation.

AAA sent Elite towing for my truck this morning. The driver was punctual and very courteous. We be…read moreusing Elite for all my towing needs. Thank you Elite Towing.

Union Corner Truck & Auto Repair

2.6

I took an elderly woman there after her car was towed in an accident. I ask the guy to explain to…read moreme how they charge and one of the owners starts swearing at me. He didn't even need to be by the car. An employee took us down and he came down im assuming to pick a fight. I tried to talk calmly to him but he wanted to flip out. Kept telling me "I'd know when he was yelling and everything is legal. DO NOT GO TO THIS GARAGE. They are unprofessional and rude. The only one that was any help was the employee. He explained the charges so i could understand. They are working with the cops so they get the call every accident. Then the charges start adding till they get a free car fix it and sell it.

These people are amazing in every way and aspect…read more My vehicle broke down on new years day with my children in it. The tow truck came out almost immediately that my ride hadn't even arrived yet. He was more than understanding and agreed to come back later once my ride came to get us. Then once at the shop I received an estimate the very next day. They also were able to help me get my vehicle back on the road asap which is super important as a single parent and even helped me with getting to the shop. They truly do great quality work and just are good people in general as well.

Roman's Body Shop

4.2

(9 reviews)

Great folks to work with! A deer got into my Fathers truck and Roman's was able to acquire all the…read morenecessary pieces (it's a 20 yo truck) and make it look brand new! Fantastic company and I appreciate the quality work!

Romans is the best. Kept me informed of progress on my car. Repair was excellent and my car was…read morespotless when I got it back. They go up and beyond! Would highly recommend.

Heavenly Hill Towing & Recovery

4.2

This gentleman has rescued me twice. Very professional and excellent service. One was a jump start…read moreand the other was a tow. He also seems to be the only truly local place that accepts triple AAA. Treated me and my vehicle with respect on both occasions. Highly recommend.

GREAT SERVICE!!! I…read moream a North Carolina resident and my son's car broke down in Keyser, West Virginia where he attends college. Jeff Grimm and Heavenly Hill Towing and Recovery gave our family outstanding service in a tough situation being out of state. I highly recommend this company and Jeff. Chris Johnson

Tri-State Truck Repair & Towing

(1 review)

I was stuck on the side of the interstate so I called Hernandez truck repair and he came out and…read moregot me up and going in no time!! was very honest and respectful, and great prices as well! definitely will be calling again when broke down on 81! 10/10 recommend!

From the owner: we specialize in automotive repair, towing and heavy duty commercial truck and trailer repair read more

B & K Towing and Hauling

3.0

Fast response times always answers the phone absolutely zero issues with any of the times I have…read moreused this company for anything I really do recommend them

The worst tow company ever that doesn't have any care or consideration for anybody's property. The…read moreowner is very disrespectful and rude and cussed people out when he is in the wrong.

Discount Tire

4.5

(26 reviews)

Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

Eddie's Tire Service

4.5

(10 reviews)

I had a tire that was losing air and took it to Eddie's to see what could be done. They pulled the…read morewheel off the car, found the leak, and patched it all withing about 15 minutes for $30. I was impressed with the friendliness and speed of service. I'll definitely recommend them to others, as well as go back there for all of my tire needs.

Eddie's Tire Service is a great little tire shop run by a group of friendly and knowledgeable…read morepeople who will treat you like family. I was kindly gifted a set of four new tires for Christmas. I stopped by this morning to get them installed. The office manager knew exactly who I was and had the tires already stacked and ready to go. I pulled my car into the garage and they were installed within 30 minutes. Fast, friendly, and efficient service here!!

BH Auto Group

0 reviews

From the owner: Our business specializes in engine and transmission rebuild. We perform all types of tune ups…read more While having a great selection of used vehicles for sale.

mikes auto repair & services

Very honest, very fair, great work. Mike is my goto guy for repairing my cars. Mike does what the…read morecar needs done, no padded work.

I cannot say enough good things about this business. Mike is a great guy, very knowledgeable and…read morevery fair priced. This is the 2nd time I have gone to see him and will take my car to him and any others I ever have in the future. I also have family now who will be going there. My only regret is that I didn't find him sooner for all my passed work. Thanks again Mike!!!

Doc's Service Center

3.3

(7 reviews)

The quality of service was spot on, I would recommend this establishment without hesitation.read more

They will let someone go after an inspection on a car and no rejection but if you have a nice car…read moreyou will get a rejection sticker. Then they are over 3 months booked.

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E K.

8 years ago

They have excellent customer service, to me this is the best body shop in Martinsburg! They have committed body shop experts you can't easily find in Berkeley County. They fixed my car perfectly and guess what, it was all done in a day, what a great job you deed! read more

Matthew N.

8 years ago

Car looks GREAT!!! Friendly staff also. 2 thumbs up!

Porterfield's Collision Center - bodyshops - Updated July 2026

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3.0

I wish I could give zero stars! Start with the automated service that failed 3x to connect me with…read moreparts or service departments or even an option to speak with a human. 4th try the service call center (not anyone at Hagerstown, Mazda) answered the call. I had to repeat 3x times the car I was calling about and what I needed done. Since part of the work involved replacing an antennae I asked him to confirm that the part was on hand before I took the trip. He assured me the service department would call and confirm the part was in. 48 hours later no call. I called the part isn't in. I called to cancel the service appointment. The woman that answered my call was surly and unapologetic that I was about to take an hour trip to have work done at their shop and that they didn't have the part and wouldn't be able to perform the scheduled repair. No apology. No let me see what went wrong. Just well sucks to be you! I will never return there for service and I'll tell a friend that was considering buying a Mazda to look elsewhere. BTW I have purchased 3, not 1 Not 2 but 3 cars from them and this is the treatment you can expect.

I was shopping for a car at the peak of the New and Used car craze and reached out to many dealers…read morein the area. Hearing from friends' experience, I was quite nervous about the whole thing. Dennis, the Salesperson reached out to me over email and after couple of days, I also got a Follow Up from the Manager asking whether they met my expectations. I responded back asking for on the road price for few trims I was interested in and to my surprise they responded back with a no BS MSRP and OTR price. Dennis was quite frank about inventories and not once was pushy during the whole process. There are two things I noticed in the current market why I would rate this dealer above 5 stars. Transparency (accurate inventory and upfront price) and Promptness. Many folks tried to get a deposit out of me for a car that may not deliver in few months! Anyways, I got the price on Tuesday and set an appointment for Thursday. Dennis was keeping tabs with me over email even in his day off on Wednesday and when I couldn't immediately reach him, I got a call back from his manager John willing to answer my questions!! John assured me that the price they quoted will be the price I will walk out with. On the day of purchase, I drove 70 miles and my friend gave me a ride. The whole process took only couple of hours. Dennis gave me thorough walkthrough and setup of the vehicle, pretty much proving me a VIP experience. He went through the phone setup for MyMazda and showed me how to start the car remotely etc and gave a demo of the safety features, calibrating sound etc., he was truly knowledgeable and experienced! Finally, I was sent to Finance and Louis did a phenomenal job in showing the numbers, whiteboarding it so I can understand easily. He was able to pull my credit, negotiate better rates and had it all ready by the time I went there. I would go back and buy another car here just to have this great car buying experience.

Coty's Auto Body

3.8

(11 reviews)

My daughter was given from the manager his direct number well it came in handy she had woke up to…read moreflat tire the spare didn't work out . He was vacation however he was able to send a technician. I call that above and beyond

Coty's is a GREAT place to take your vehicle for fast, efficient and quality work! I brought my car…read morein on Monday and Wednesday morning I had it back. They replaced the front bumper on my Camry and it looks perfect! I highly recommend them for any body work you need done! The staff are great! Everyone there is very friendly and professional! I can't say enough good things about them all! Also, it's an Air Force Iraq/Afghanistan veteran owned/operated business! Thank you for your service!!

Winchester Truck Repair

I had a major coolant leak on my 2017 Freightliner Cascadia and I called these guys. They were very…read moreprofessional and helpful over the phone. He explained my options as far as them coming to me or me trying to make it to their shop. I decided to try to make it to them. When I arrived, they got me into the shop quickly to diagnose the issue. Unfortunately, they were not able to get the part the same day so it was going to be the next morning before they could fix it. They were extremely helpful and even offered to let me sleep in my truck on the property however I was going to be cold that night so I decided to get a motel room. Before I left for the motel they gave me a gallon of coolant to take with me so I could fill the truck up the next morning to make it back to the shop. The next morning the got started on the repair and had me rolling as quick as possible. They did a quality repair at a reasonable price. I couldn't be any happier with the service I received. As an over the road driver, you never know what to expect when you breakdown and you are at the mercy of the shop you go to. They went above and beyond in my opinion and if I ever need anything else while I am in the area these guys will definitely get my business.

Talk about some reliable shop mechanics y'all, not to mention skilled, Winchester truck repair has…read morethem. I work with a local company that brings a couple trailers here a week. And these guys are fast. I'll drop one off today and they'll call tomorrow saying it's done. I've never had to sit and wait so I can't tell you about that part but we are very pleased with Winchester Truck Repair. I've brought trailers in with severe roof damage and pick them up a couple days later and you can't even tell there was damage. That's dang sure worth the money in my book.

R&S Auto and Truck Repair

3.4

(10 reviews)

R&S towed us to their shop but failed to mention that they would not even inspect our vehicle until…read moreMonday (it was Sat AM). Had R&S re-tow it to a neighboring dealership service center and found out that they mangled the underside shield of our vehicle during the tow when the service manager tried to move our vehicle to the maintenance bay. The mechanic had to cut the shield off just to move the vehicle because it was scraping on the ground. R&S refuses to take responsibility, leaving us with an additional $400+ repair bill. When confronted about it, R&S sent pictures and a text message stating there WAS NO DAMAGE FROM TOWING but not one photo shows the underside, only pictures of the sides and front/rear bumpers. Our tow was in no way related to running over or hitting something, so this was NEW damage as a direct result from the tow. Was hoping that the company would be more honest and take responsibility - recommend taking your business elsewhere.

Would not recommend this tire shop at all. Customer service was unprofessional. Very disappointed…read morewith this tire shop. I paid for a service expecting my issue to be fixed, and after wasting money, the problem was still not resolved.

Simkhovitch Transport & Towing

(8 reviews)

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Highly Recommended!! Used Simkhovitch twice before. Always very positive results!!…read moreHad a break down on Sunday morning on I-81 at exit 23 in WV. Needed to get full size pickup, 16 foot trailer with lawn mower to Clear Brook. Simkhovitch Showed up in an hour of my call. Professionally handled everything. This is a great family owned business Deborah

Gates Automotive Repair Service

4.4

(9 reviews)

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Wrenches & Wreckers

4.5

(8 reviews)

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MJ’s Garage

3.0

Strings customer's along to milk whatever money they can for they're subpar work and questionable…read moremorals and integrity. Overcharges for unfinished work then yells at the customers when they're called out for their shady business practices. DO NOT TAKE YOUR BUSINESS HERE, YOU WILL GET TAKEN ADVANTAGE OF.

i went on vacation to Pennsylvania this week and on the way there our vans spark plug went out and…read morehe nearest shop was 15 minutes away. We got there safely. we are now on the way back, July 6th, we were on the way back home and we randomly broke down right infront of this auto shop and right behind us was a semi that rudely passed us and behind the semi was the shop owners. they Got Out of their car and stopped traffic and helped us. They took us in and gave us drinks,wifi,air,tv, and amazing service the sweetest couple. I seriously recommend this place.

J & M Truck Repair

3.4