I brought my car in to get the axle replaced and they put a malfunctioning axle on it. It was clanking around like someone was bashing a hammer on the underside of my car. They told me to take it to the dealer and have them look at it. the dealer replaced the axle they put on the car and I went back to them to sort things out. I showed them the receipt of work from the dealer and they denied they did anything to the car and charged me for something else and mocked how much I paid. I thought I found a mechanic I could trust and now I will have to go looking for another disappointed that I wasted my money and time. read more

I have used Cupp's for over 20 years. They are always reliable, honest, and very reasonably priced. I would not take my cars anywhere else. read more

Most horrible experience, to say it kindly these ppl do not treat other race other than theirs kindly, super judgmental, and play favorites with their customers. they are horrible and the place is nasty. I would not recommend at all stay away. read more

Our first time there after disappointments at 2 other local repair shops. This one did not disappoint! Friendly and fast service! Recommended by a guy at a local junkyard. They would know, right?!! read more

I have always gone here for my car repairs, and so does my family, and friends, for years... They have always done a good job until recently I had some repairs done just a few months ago like 2, My car started doing the same exact thing that they said they repaired, so I called to ask about the problem, even though I told him about all my prior visit's and the fact I have been going there for years, he could care less' he berated me over the phone assuming because I'm a woman I didn't know about cars, or auto repairs, he was very rude' didn't want to talk about any warranties given I spent over 400.00 on the repairs, he said they would look at it, but I would prob def pay another 400.00... I didn't appreciate this conversation "at all" he stated it was the owner who worked on my car like if I wasn't going to deal with the owner, (I will), and I will also let him know that the person I spoke with just lost a long term customer in one minute after speaking with such dis- regard to me as a customer. You can ruin a business even after being in business for years with a few bad apples, I'm not ORG from here, But I have been in this area long enough to know that bad reviews spread fast, and in a small town so does words, I will not return to this business again , I'm sure after I tell my family, and friends about how they spoke to me, and refused to honor any of their work they also will not return. I highly recommend NO ONE uses this Auto Repair Shop "honesty" principle go a long way. Disappointing, and disgusting! read more

I have been going to cups automotive with all my vehicles for a couple decades now. I find them to be very honest and if they say I need a repair then I can trust them that they're not trying to overload my finances. They do great work, and I highly recommend them. read more

Apparently it's really hard to get a good honest shop around here. Scrub behind the counter said because "if that's how you do things " was offended but I paid the $18 bucks which was no big deal. He replied that he didn't like the way i worded things he didn't want to do the inspection anymore. Fine then words are exchanged like grown men and this guy didn't want to step outside with me. After acting like a big guy just seems like he's a big puss don't go here read more

If you like a SCAM, take your car here!! Took my car in to get AC leak fixed. They charged me $450 to replace a AC hose, then 3 days after I took it home, the AC was dead again.. Called and returned it to shop - They said the leak was actually in the AC condenser (not the $450 part that they replaced) - they wanted $750 more to replace the condenser.. I tried to bargin with Mr. Wonderful at the store to lower the price to replace since I had already given them $450 - but to no avail.. Went to 2 other shops to get estimate for condenser replace - both quoted me under $500 (VS $750 from Mr. Wonderful).. BEWARE!!! Mr Wonderful stated that if I went to a Doctor and they misdiagnosed my problem, the same would happen.. Trust me, this guy ain't no Doctor, but just a Con Artist.. read more

I went to Cupp's because it was recommended by the NAPA in town. They are incredible. I only got an oil change and tire rotation but the service was the same as if I had my starter replaced-which costs way more. I am new to Martinsburg and it is difficult to find good places for things like this. Well, I found one in Cupp's. You could do no better! read more

They are a Uhaul location. Called and asked what trucks they have available. Was put on hold with no reply or even a "please hold." Left on hold for TWENTY MINUTES. Hung up and called back. Rang 15 times with no answer before going to voicemail. Same after several more attempts. Seriously? So unprofessional you can't even legitimately call them a business. Going to submit a complain to Uhaul as well. They shouldn't be a Uhaul location when they deliberately ignore Uhaul business. The mobile app says they have trucks, but good freaking luck getting to them through this lousy place. read more

Heard an odd sound in my 2006 Caravan, and was told by someone to check out Cupp's Automotive. Glad I did. Service was great and friendly and they did a great job at figuring out what was wrong and fixing it. Sounds good, runs good and couldn't be happier. Thanks Cupp's if I have any other vehicle issues they will be my first choice for service. read more

Couldn't get my tire off because one of the lug nuts had fused to the stem and wouldn't come off, would just turn and turn and turn. Went in without an appointment, they took my car,and an hour or so later and for only about $16 (another garage quoted me over $100) the nut was off and I can finally get new tires now! Would absolutely come back after today read more

My housemate brought my 2015 Toyota Corolla to Cupps because the check engine light came on. They charged me $98 to "fix," (I think they glued the hole in the tube or pipe under the car)...and after 2 days, check engine light back on. We took it in again, after having to wait several days, and they "fixed" it again. This time, it cost even more than the first time. Another 2 days, check engine light back on. This cost me abt $200, and guess what? Yep! Check engine light back on. I wonder why exactly I paid them to not repair my car? my housemate really likes the gentleman sitting behind the desk, and the cats. So A+ for him. But I'm so disappointed in an auto repair shop I thought was reputable. I guess I will have to find another more reliable business. BTW: When we called them, hoping perhaps they would at least partially refund me for a job not well done, they refused. Case closed. That's all she wrote. Good luck if you still take your vehicle here. I am not pleased at all. read more

I am temporarily in martinsburg for a clinical rotation so the closest person I know is 5.5 hours away. My car broke down and I had it towed to cupps and Hap took wonderful care of me. He was very patient with me. I do not know a lot about cars but he took the time to show me what was actually broken and what needed to be done. I needed a new radiator and engine and after all the repairs he would call to check up to make sure everything was running smoothly. Since the fix I have driven in my car for a total of 19 hours and not a single light has come on and it runs like new. I trust Hap 100% and he is not the type of person to rip you off. read more

I dropped my car off Friday and they said it would probably be done Saturday. I didn't hear anything from them all weekend and had to take a cab to work Monday. Today, Monday, when I called, they told me it was going to be over $300 just for a new starter. They said the starter was going to be over $230 and the labor would be about $85. When I called the NAPA place they said they were getting the part from that would be $230, NAPA said they charge $165 for it. I know they have to mark up the prices a bit, but that is ridiculous! My boyfriend bought the part rather than paying their exorbitant price, and they did let him drop it off, but they still are charging an arm and a leg for labor. THEN they said it would be done Monday for sure, and when I called at 7:30 they said they close at 6:00 and my car wouldn't be able to be picked up today and it wasn't done. I am about to scream!! I will NEVER return to this place for auto repairs -- unless I feel like getting ROBBED and waiting forever for my car to be repaired! Even ONE star is too much to give them as a rating. read more

Great customer service and honest workers. I have brought my vehicles in to Cupp's since I was 18 and will continue to do so for the foreseeable future. Terry is the BEST! read more

I experienced the same problem a couple years back as tania d. w/my subaru. They were just taking me to the cleaners. My suggestion is to avoid these people and look up " country roads auto service ". They do a much better job and will treat you kindly. read more

Our car broke down on I-81 late on a Saturday. They remained open 1 1/2 hours beyond closing to help us out. The repair was done in record time. We couldn't be more appreciative of their high quality service. read more

A month ago: Rods and Bearings crap out in engine. (not their fault) Two weeks ago: Tow truck to shop, pay 3500 to have engine replaced with nicer engine. one week ago: truck still not ready, must rent rental car for sisters wedding. Pay Cupps Automotive 111.00 for weekend rental (which was a whole other fiasco) 3 days ago: trucks finally ready. Pick truck up. Last night: 7 year anny with hubby. Go out to eat. Drive to babysitters. Drive home. 3 miles from house, truck dies. Call friend. Wake her up, get her out of bed, come pick us up and bring us (hubby, I and two kids) home. This morning: Call Cupps. They tow it to thier shop. 11am: Stop by the shop, check on truck. No update. 2pm: Missed calls from shop. Call them back. Listen to them inform me I owe them 351.00 for the alternator they replaced without my permission. (Apparently this has NOTHING to with the engine being replaced, and does not fall under the warranty at all. Because there is no way they hooked it up wrong!!!) 2:29 pm: smoke a cigarette, send husband down because he is more civil than I. I am SO irate right now. Not to mention the hobo behind the counter could stand a lesson in manners, just because I'm female doesn't mean you need to talk to me like I am a child. By the 3rd call, I was so fed up with his rude attitude! They will overcharge you for poor service. read more

I've been here 3 times over 3 years. They care about what they do and are informative to the customer. I'll be coming back.

I was 250 miles from home when the shifter cable broke on my Chevy Cavalier. I asked the staff at the hotel I was staying in for a reliable mechanic. They referred me to Cupp's. They towed my car and repaired it the same day - all for a very fair price. read more

I have been taking my car to Cupp's since I moved here last July 2012. They have been super nice, explained everything that was wrong with the car to me in plain English and weren't expensive. I had to have my car towed just recently and they fixed and inspected the car with no problem. While I was explaining the big brake debacle that started before I moved here, he explained the car looked great upon inspection and I shouldn't have any problems as the brakes looked great. I would happily recommend this place to my friends. Plan to take my car back to Cupp's whenever I have a problem. read more