Scheduled an appointment to get an estimate for a small 2" gelcoat chip repair and to re-glue some vinyl seating in the cockpit. No work was performed and no services were provided. I was then sent an invoice for nearly $821.81 simply for them coming out to look at the boat. There was no clear disclosure beforehand that an estimate would cost this much. After disputing the charge, the bill was reduced to $583.25, but even that is excessive for an estimate visit alone. Very disappointing experience. I would strongly recommend getting all fees in writing before scheduling anything. read more

Extremely unethical and deceptive billing practices. I contacted this company only to check technician availability. I was explicitly told they could not provide availability unless I signed an order form and provided a credit card -- even though no service was authorized. They stated they would call back with available times. That never happened. Instead, I received a text at 12:30 PM stating a technician would arrive at 12:30 PM -- the exact moment the text was sent. I immediately called and told them we did not authorize service and only wanted to know availability. I was told the appointment could be canceled because the technician had not left yet. Two hours later, I received another text saying a technician was on the way, and at 2:30 PM someone arrived at my home. My wife informed them to leave because we never approved service. Despite this, the company charged over $650 for no work performed and has since refused to return calls. This appears to be a deliberate tactic to force service charges without consent. I have texts, call records, and video documenting the entire incident and will be reporting this to the Florida Attorney General, BBB, and any other applicable consumer protection agencies. I strongly advise others to avoid this company. read more

Flat out dishonest people. Asked multiple times for a quote, including when the guys got here. They told me they were charging 19.97 to set up the appt but that turns out to be a monthly subscription that I NEVER agreed to. Never received a quote- every email was blank with the quote being ZERO (see below). they charged me $2300+ to replace a wire harness on a 28' trailer 2 people when I already had a quote for under $500.00 2.5 hours of labor and parts (under 120.00 for a harness). The kicker is after all this one side does NOT work. They have violated so many laws including charging my card without my permission. I wish I read the reviews first. BEFORE YOU DO BUSINESS READ THE REVIEWS read more

Poseidon Marine Orlando - Quote for Zero dollars - Boat Repair Near Me - Sanford, Florida

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Charged me 800 plus dollars to get a diagnostic test done. These guys are straight out crooks that are gauging any one with a boat. DO NOT GO TO THIS PLACE UNLESS YOU WANT TO BE RIPPED OFF. I am calling agencies to get involved, something needs to be done to stop this extreme charging. They said that they would do a diagnostic but did not tell me the charge involved with the test. read more

SCAM ALERT!!! They charge you 19 for appointment fee. But when they take that they put a reoccuring fee on you bank account. That way they can take more money without authorization. I called about a broken steering cable. Two hours plus parts I was told. The tech sat around for two hours on my dock waiting on a call then drove for two hours to get a part. I was told I only pay for the time he actually works on ski. That was two hours as i expected. Well turns out they billed me for all the wait time and drive time. 2600 they billed me. I blame myself for being taken advantage of even tho I kept asking and was assured otherwise. read more

SCAM ALERT -- Be careful dealing with Poseidon Marine. ZERO stars. This review is from my father who had a horrible experience, he's older and doesn't know how to leave reviews. I'm disappointed in this company scamming elderly people. This was for a jet ski, and I already knew the steering cable needed to be replaced before they even arrived. They charged me a $19 appointment fee, but also set it up with my bank as recurring charges without properly explaining it. I did not approve a recurring charge. When the technician arrived, it took him about five minutes to determine the steering cable was broken. After that, he sat outside for over an hour on the phone about the part. I was specifically told I would only be paying for the time actually spent working on the ski. Later I was told he needed to drive an hour away to get the part. I asked why they couldn't just have the part delivered and come back once they had it. He said that might be possible and he would check. Instead, he left for over two hours and then came back without my knowledge. He worked on the ski for about an hour and a half total once I noticed he was back (I checked my Ring cameras to see when he arrived). I was billed $2,600 without notice which included all the sitting time and drive time that I clearly said I would not pay for. To make matters worse, because they set up recurring payments, they were able to take the money without my approval first, giving me no chance to dispute the charges beforehand. Very disappointed with this experience. I would strongly recommend not using this company read more

Was very hard to schedule, asked for an est. they will only give you hours not cost, don't bring all the parts they need so the can come back and charge you for another trip. Don't expect them to let you know they have arrived or even tell you when they leave. EXTREMELY EXPENSIVE Received our bill and in less than 24 hours get a threatening text message to turn us into authorities and claims because we hadn't paid our bill in less then 24 hours. We would not recommend you use this company! read more

I used them for a 100 hour service. Billed me for hours not worked. Showed up 2 hours late. Have called them about adjusting bill several times with no return phone calls. Was promised a discount for allowing them to come a day early, never got it. Would not recomend them to my worst enemy read more

Stay away, will enroll you in a monthly subscription without mentioning it. Also you will ask for a specific service and they will do what they want. Jason in ops is condescending so when you call him he will give you a hard time. read more

AVOID THIS COMPANY!!!! My father recently reached out to get the electical components looked at on his pontoon boat. Javier showed up, plugged in two gages, claimed to work 2 hours on a fish finder that he was told not to touch, reported all of the wiring passed inspection despite several issues, and ultimately claimed that what should have been a solid 1 hour worth of work took him 8 hours. BUT THAT'S NOT EVEN THE WORST PART!!! He then charged my father over $1,600 for the work and claimed his credit card wasn't working so that he could pull directly from the debit. He is a thief... Plain and simple. His ploy to steal money far exceeds his knowledge and ability to fix anything on a boat. The company was responsive to all requests until the charge was taken. Now they are non-existent... Just plain crooks taking advantage of people who work hard for their money. read more

Poseidon Marine came out to evaluate a issue with my small boat engine. They grossly overstated the time that they spent working the problem, and left not having resolved it. I disputed the charges, and went back-and-forth with their customer service people for weeks. Ultimately, I gave up and allowed them to rip me off for $1200. Beware! read more

By far the worst mechanics in the business! Charged my son $800 for diagnostic after stating it was a $215 for service call and they would take $75 off for new customer. have been calling to discuss for the past 2 days and have been hung up on by numerous employees after getting nothing but a run around! Not only should they be closed down , but they should also be charged criminally for what they are doing to people. read more

I would strongly advise others to look elsewhere before using Poseidon Mobile Marine. I was billed for 2.5 hours where no actual repair work was being performed -- it was simply waiting time. Being charged for non-productive hours is unacceptable, especially at marine service rates. After spending $3,300, my motor is still not fixed. Instead of resolving the issue, I was presented with an additional estimate of roughly $3,000 for a fuel pump, labor, and further diagnostics. That would bring my total close to $6,500 with no guarantee of a working motor. When I questioned the excessive billing, I requested a refund for the hours I believe were improperly charged. Rather than correcting the invoice, they offered a credit toward a future service appointment -- which requires me to spend even more money with them. That is not a solution. Because of this, I have disputed the charges with my credit card company. Very disappointed with the outcome, the billing practices, and the lack of accountability. read more

Hey steal money from a handicap person who needed work on their sailboat they were told they're on social security and they asked them not to take anything out of their credit card until the work was assigned and also that it was acknowledged of the work after it was done as soon as I signed up with them they took out money out of my credit card within 15 minutes of me hanging up the phone I tried to get it back they are despicable people the lady that answers the phone she's a complete liar she kept saying that somebody was going to call me back she hung up the phone on me she answered not one of my phone calls when I tried to call three times she let it go to voicemail and I've texted her numerous times and yet I never got a response to get my money back they are despicable human beings do not trust them on your boat because if you can't trust them to handle business correctly imagine what they would do to your vehicle or your vessel depending on what you have in the water do not trust these people Bad karma has been placed on this business if you go with their business every BOAT THEY WORK ON WILL BE CURSED read more

I paid them $2,000 for parts on December 30th they still haven't provided parts but made a service date for the 24th of January. When I called about the service date I then found out the parts still weren't in but they made an appointment for February the 24th. So on the 24th of February there's a no-show from the mechanic so I called again and again and again and finally talk to someone who said the parts weren't in this is a screwed up company. Since then I have made approximately 20 phone calls and can't get a answer can't get a refund on my $2,000. They took my old tilt and trim unit and I can't get that back either so now they're stealing my parts. The mechanic showed up was part-time his main business is pressure washing, after rebuilding the carburetors he started up the boat in my garage and flooded it out who does that. After talking to David and customer service said he'd get right on it I haven't heard anything back and he won't answer my calls. I've called every number the company has no one will answer I've left messages with Sean McKenzie emailed the owner Hunter tried to start a chat on their website and no response as well. It's time to go another route I'm going to file a claim against her business license and report them to the better Business bureau which I doubt they are a member of. So now I've been without The use of my boat for 2 months they don't seem to care. I've also noticed that you can't leave a review on their website now I know why. They also charged me $200 an hour to go get parts and yes they snuck that in at 2 hours to go 23 miles. read more

HORRIBLE experience with this company in Key Largo, Florida. I was charged for over SEVEN hours of work and $3,600+ to replace two batteries in my 22-foot center console boat sitting conveniently on a hoist. Really??? My "emergency response" visit got moved from Thursday to Saturday, then to later on Saturday...all by THEM. So much for "emergency response." In trying to get the job done, I bounced from their Sales department to the Service department....no single point of contact. When their service "tech" arrived, he said he wasn't authorized to talk with me...the customer. I had basic questions, but... Near as I can tell, their whole model is deeply flawed, and I am paying the price for that. Never again. UPDATE: On another post, the vendor stated that I changed the schedules. That is absolutely not true. The vendor was in control of all scheduling. read more

They gave me an estimate for a standard service for $450 for a 25hp tiller. When the techs showed,they remarked how clean the motor looked and upon examination needed nothing. Then I saw an additional email stating $650 for standard service and service call. The parts for the service were $149, to change lower unit seals/waterproof for a 25hp Johnson, an additional $875. No wonder their not members of the BBB. SCAMMERS!!!!! read more

I don't even want to give one star for this company. My jet ski repair started last July and already spent about $7000 in labor and parts. The parts probably didn't need to be replaced. We have three different mechanics and still not be able to fix but it's costing us a lot of money one spend eight hours here for $199 an hour and still couldn't fix. I probably spent about 23 to 25 hours already yes, it is a lot of money on top of that every time they couldn't fix they told us that needed a new parts and one of them cost it $1000-$2000. I told them they are scammers last time mechanic came. He put the parts that we really didn't need to and we told them not to put two other ones because we didn't need it and that was on Christmas Eve. We haven't seen that money back yet we've been trying to get hold of Person that we've been talking to now he's not even responding or calling us back. We texted we called. I think now it's time to take an action. Do not use this company. You will lose your hard earned money. read more

Beware - Learn from My Mistake I can now fully relate to the many 1-star reviews already posted here. Please read this before you consider using their services. I submitted an online request, entered the year/model of my trailer, described the work needed, and uploaded photos. A service rep called to schedule, asking for my credit card upfront "so parts could be ordered ahead of time." I agreed, thinking it meant they'd show up prepared. The technician arrived at 9am, but he hadn't even seen the photos I uploaded. After walking him through the issues, I left for work and called the shop to make sure they sent him the photos. A little later, I got a call asking to remove the tire for inspection. Then at 11am, they told me the leaf springs and hubs needed replacing. The estimate was about $650 for parts and 3 hours of labor at $195/hr -- just over $1,200. Since the tech was already there, I reluctantly approved. When I got home at 5pm, his truck was still in front of my house. He had spent most of the day waiting out rain in his truck, and when he did work, it was clear he wasn't prepared. I even lent him jack stands, lubricant, and a stronger impact gun -- only one of which he actually used. The next day, I received a call from "Kurry" informing me the total was now over $3,000. Completely outrageous -- yet consistent with the horror stories others have shared. I ended up arguing with multiple employees, including one who even threatened to call the Sheriff (a tactic I later saw mentioned in another review). Without my approval, they charged my card and now I will have to spend time attempting to dispute. Like many others here, I feel scammed. And yes, I blame myself for not reading reviews before hiring them. Don't make the same mistake I did. read more

Very horrible service, bad communication, kept calling and calling for updates with no answers.