I've never had any issues with this location! The lady that is always at the front desk has been nothing but kind and smiley! She even helped me find cheaper shipping for one of my gifts which I really appreciated. read more

I always feel bad to come in right before closing but the staff was friendly! Surjit helped me and for my first time I this post office I had a great experience. Thank you!! read more

Small local-sized post office. The lines moved fast and they provided all the services I needed. No complaints here. I think it's cool that there are like 5 mailboxes outside for a drive through so people can just drop off their mail and get on their way. Love efficiency! The parking lot got crowded quickly though so I don't know what people would do if they can't find parking...hopefully people go in and out quickly. Lots of packing stuff for sale. read more

Horrible service! I just moved and submitted a change of address over 2 weeks ago and still have not received mail at my new place. A manager, George, reached out to me with little to no help. I've been trying to reach out to customer service but of course they make that impossible to do. All I want is information on my mail service but no one responds. I'm just wasting time on hold. Shouldn't be that hard for a business to figure this out if they just communicate with their internal departments. What a waste! read more

Best post office out there. They are quick with their lines and know what you need to help save you money on shipping

Why would a post office place all of the self-mail boxes and machine inside the area that is closed after hours and on holidays? Who thought that was a good idea? I'm sitting here watching person after person walk in with items to mail - on their own, like me - and we can't. Post office - fail! read more

This post office is like the ex-wife of post offices. You walk in, thinking that you know exactly what you want and will get but then they surprise you by ignoring what you want and treating you like dirt. This last time I walked in and was thrilled to find I was the only person there. The lady behind the counter was texting away on her phone and either didn't see me or ignored me. Then someone walked behind her, made eye contact with me, dropped off boxes and left. Not a word was exchanged, not even to let the novelist behind the counter know that I was there. I finally said hello and the lady slowly looked up. From then on I was helped and this was the best service I've had here. In fact, I take it back. My ex wife is nicer. read more

The customer service here is far inferior to the Annandale location, which I highly recommend. It's a small parking lot, limited space to wait in line at a safe distance, and except for one gentleman, the rest of the employees have been rude and unhelpful on every occasion. read more

Horrible Customer Service! Do not go there! Bob was so rude. Started arguing and yelling at me. Didn't help at all. Asked to speak to the manager, the he started yelling at the lady behind me. read more

If I could give this office zero stars I would. The customer service is deplorable. Nothing but excuses. I asked for a package to be held 2 days prior to me getting it ( one day wasn't enough last time). I called yesterday to make sure it was there and they said yes. Then wake up early to go out of my way before work to get the package and they can't locate it!!!! Said the currier took it to deliver it today. Even when I called to confirm that It was there yesterday. So of course I'm leaving to go out of town for a wedding and needed the package for the wedding. The they could do was "write down your number". For what? If I had the chance to change my local post office I would. This is just one thing on a running list of inadequacies in servicing 22312!!!!!!!!!! read more

Poor managerial service (female). Poor multitasker. Does not greet. Walks around like shes got no where to go. Ignores your presence though she knows you are waiting for her. I can hear her converse behind the wall with colleagues about personal stories (yes, i can hear it.) I stood around for quite some time just waiting to be served (And still waiting) just for a "hello how can i help u?" Front window people are friendly. No complaints. Dont get me wrong, i have plenty of patience. My dad is an employee of the post office so i practically grew up in one. But this...supervisor...or manager...provides poor service and is not familiar at all with customer service. ....lve spent nearly an hr in this place just to pick up unforwarded mail (of which i placed a forward request 6 months ago). This is ridiculous and a waste of people's time. read more

They steal packages! They lie, they are rude and nasty in the building sometimes they have no carrier for days at a time. I have some of the best attorney's on it. They think this is bait and they have lied and messed with the wrong person. Hold your butts. read more

Avoid if you can! This post office is terrible. Long lines, people working here are slow, and it's awfully depressing. I much prefer the secret little post office at this address: 3737 Seminary Road in Alexandria Look close or you might miss it! It's a small white house-looking building. Never too busy, but be sure to come before 3pm when it's closed. read more

Went to post office-(Lancolnia location) because I have not received my mail in 2 weeks. While waiting in line I observed a USPS worker attending to a customer at the counter. Customer had a brand-new Washington Commanders football hat on and seem to be proud while wearing it, but USPS worker thought customer should be aware "they are not The Commanders, they're the REDSKINS". Customer seemed sadden with USPS workers comment to him about his new hat, then walked away with his head down. When it was my turn to be helped, I got the same USPS employee-"BOB" whom I explained my situation and asked if he could guide me in the right direction. He responds in "obvious preprogramed manner; "boss is on a call", then asked for my number to give to her. Told him that's okay but I rather have your bosses name and number, which he refused at first to give to me. With a RACIST overtone, he claims "he does not know how to spell her name. Then scribbles a name that isn't name and 800# then gives it to me. I then asked BOB for the Inspector General number, claims he does not know and refused answer my question regarding his length of employment at the USPS. So, before I left the counter I asked him for his name, he gets pissed and says, " B O B" and tells me not to misspell it in my complaint. Lol!!! Told him no problem," ROBERT " If you have a problem that needs to be reported, call numbers below. T Office of the Inspector General Hotline, PO Box 9778, Arlington, VA 22209 Main Phone Number: (571) 348-0200 Hotline Number: (800) 409-9926 Hotline Number: (202) 647-3320 read more

Thanks for nothing! I'm beyond pissed as I have gotten the run around for the last 2 weeks about the location of my package from Stephanie Adams. I was told yesterday that they intercepted the driver and got my package and it was waiting for me in Alexandria. I get to a location in Alexandria, wait in a long line and surprise!!! No package!!! And I got the run around once again. Told I would get at call. At the point, I want an apology from US Postal Service and my money back for wasting my time!!!!!!! This has been a terrible experience and I will be sure to only get packages that are sent via UPS or another service like this. read more

I'm appalled by their customer service. Customer service guy was so rude! I was shocked when I was shushed when I was trying to explain what I was tracking!! He said he was wrong to even allow me to speak in first place?!! I can't explain ! He was so rude, beyond inappropriate and definitely disrespectful. read more

I have been there on several occasions and have to say that in terms of post offices this location is actually rather good. The service provided at this location is as swift and courteous as you can expect from a post office and you can get in and out rather quickly. I see some people complain about the speed of service, but I have been to many post offices, and this one is not bad at all. I get the sense that there are hard limits to how fast post office employees can work based on USPS technology and processes, and I am quite satisfied with how fast things go at this location.....in relation to other locations. ProTip: Don't try to go when everyone else is trying to go, e.g., 4-6PM or over lunch, and you will not encounter long lines at all. It's not rocket science, and it's surely not all about you. Guess what, someone behind you is complaining about the line that YOU are part of. On the other hand, it's a post office, what can you expect. It looks just as sad and depressing as you can expect from post office facilities that get no support and reflect the utter mismanagement and sabotage of the US Congress that is hellbent on getting another successful failure on their record. If you go into the office with that understanding, you will not be disappointed. The USPS is not Chipotle, Mc Donalds, or Bloomingdales; so don't expect lightning speed, trendy interiors, or luxury service. You get what the incompetence of Congress sews. What has to be taken into account is that you get amazing services at really low rates from an agency that is beaten and sabotaged by Congress on a regular basis. I for one appreciate what the USPS does and would miss it if it were destroyed, even though it is difficult to remember that sometimes. On a side note, I have used the Post Office for money orders on several occasions because the fees are really low (I think something like $0.75) and you can use your debit card to get money orders, which is not possible anywhere else at such low rates. read more

In my opinion, this is the P.O. from hell. I've lived in the area serviced by Lincolnia PO for decades and the service seems to get worse as time passes. Delivery person delivers wrong mail to wrong box frequently, which has been a common problem with most of the carriers over the past few decades. Most of the counter workers have an unpleasant, annnoyed attitude and there is nothing welcoming about this place. Perhaps the employees should find work they actually enjoy or try for unemployment compensation. A few years ago, I had a postal service generated problem that was blown off by the Lincolnia staff so I sought help from the nearby John Marr Drive P.O. in Annandale, staffed mostly by Asians. Despite my not living in their service area, one of the staff spent considerable time helping me and addressing my concerns, thereby displaying professionalism generally lacking at Lincolnia. read more

I cannot speak to the other reviewers of this post office but my experience just now it still causing me to question the nature of the universe. Let's face it, going to the PO is usually ranked 2nd only below the DMV - unless you find the customer service as I did that makes the difference. No one wants to have a $400 eBay purchase 'lost in the mail'; however, each of my 3 visits to the Lincolnia PO in Alexandria resulted in me speaking with someone who truly cared about helping me find out what happened and to help resolve it. From the service desk team to the Manager Mike, each one really did try to help - including when Mike made a trip to my home to check out the mail boxes and hand delivered my box (accidentally placed in the incorrect parcel box). I am not kidding, he left the office, came to our area, personally checked the mail boxes, and came to my house with the box. Where does this happen in normal gov't service? Forget gov't, just standard customer care.... Yes, going to the PO normally is a drain on the psyche in the same pool as the dentist sometimes. But other times, you meet people that care as much as you do and this was one of those times. Great work by a great team. read more

I was debating whether or not to even bother to write a review about this location but I figured there was one written almost over a year ago so I figure I would just give it a little update. Almost a year since the first update and could it slower? 4 windows, line is literally out the door, only 2 windows actually open. There are workers walking around (give them the benefit of the doubt, they might have other duties) but a window operator actually comes up to a third window, looks at the line, pretends to stamp a couple things and walks straight back. Really?! No offense to the two gentleman that were working the windows but they were extremely slow. I've been to numerous Post Offices and there is definitely a gap between slow and just knowing what you're doing and being efficient. I'm sure you can replace this Post Office with a few APC's and have a window worker or two just take care of package pick-up and it would be a much better Post Office. read more

CONSISTENTLY TRASH since the beginning of year. I don't understand how I CONSISTENTLY get barcodes for the blue box lockers that 9/10 never work! Which is damn inconvenient when you're picking it up when the office is closed! And it's not like you can get through to anyone at THIS location on the phone when you try to resolve it through the phone. I've even had a clothing package put in my mailbox after hours, and I had to write on the barcode sheet "THIS IS NOT MY PACKAGE" and leave it sticking out in in my PO Box. Imagine if I was just like any ol' body and just walked off with it like it was mines. And then to have heard someone's parent died because they delivered medicine to the wrong address??? How is this office still operating?? Absolute trash and a waste of my expensive gas. Don't even bother opening up a PO Box with them, they aren't capable of keeping up. And spare us the random friends or family trying to leave 5 star reviews knowing good and well this place is not 5 stars. It's so frustrating. Again, avoid opening up a PO Box at this location and avoid it altogether if possible. read more

This post office refused to deliver an important package saying it was insufficiently addressed. I determined that it had been addressed absolutely correctly, but after 5 separate calls with ups tracking # in hand, including one promise to call me back which never occurred, they still could not tell me why they had neglected to deliver it or if it was even still there. In the end, it was the company from which I had placed the order which was able to tell me that the package was on its way back to them. Please do not ever use this post office! They are incompetent and their customer service is abysmal. read more

This has got to be the worst, most unprofessional, careless and irresponsible post office there is. They've lost my packages MULTIPLE times, do not scan packages appropriately to keep tracking information up to date, do not honor any redelivery confirmations and are confrontational when answering the phone and asked for explanations. I'm disappointed that I am forced to go through this post office. The lack of care and remorse for anything they have done wrong on their part is horrific. read more

I wish i would have seen these reviews sooner. I just moved to a location LITERALLY DOWN THE STREET FROM THIS OFFICE!!! I ordered a package and followed the tracking. It reached their office, they had my name.....but decided to send it back to the seller because the zip code was wrong, BUT MY ADDRESS WAS CORRECT!! ??? WTF? Now I either have to get to the place before they send it back or try to get these bums to re-deliver it, which i know they won't do! They need some better / new workers in the office pronto!!! read more

They are always losing my mail, but I live here so I'm stuck with them! They are completely incompetent and unreliable. Avoid this place if you can because they suck!!! read more

I hate to give a business that already has a low rating, but they lost my package, what can I say.

This post office is the worst I've ever been to. The service here is atrocious. It doesn't matter if your item has a tracking number because they will loose it. I've never had problems with post office until I moved to this area. They are just careless. They forget to leave you notifications when they hold your item. The people are rude, from the people in front to the assistant manager. I've had at least 7 items that they lost over 3 years. All but one had tracking number. Why have a tracking number if they are not held accountable when they clearly dropped the ball. My advice, go to a different branch if you have to use USPS. This branch is only good at delivering junk mail, but don't expect them to actually deliver stuff that you actually ordered. Do not go to this branch! You've been warned. read more

I always go to this USPS and have been going here for about two years now. There's an employee there named Mr. Truong and he is always very helpful. He deserves recognition and I've witnessed a couple customers complaining and he's handled it very professionally. He also starts up great conversations as we come up to him. Very great guy! read more

This post office is great. They are kind and helpful, lines can be long at the end of the day, but the staff keeps it moving and opens up windows whenever there is a line close to the door. I have sent things via govt (without a clear address), sent packages across the country, etc. The staff has helped me with packaging and tricky addresses, each has arrived at the sender. They recommend boxes and offer tape when packages aren't taped sufficiently, etc. I have seen them treat all of the customers well. They do a good job with customer service. I receommend them. read more

I ordered a movie from Amazon. The people who deliver the mail are the worst they let my package get stolen. I still don't know what happened. They put a notification that my package had been delivered. First it was the mailbox they said it was droppped and then they changed it to front door. So now I'm inconvienced and I don't get a refund till after 10 days all thanks to the incompetence of this post office branch. They last time they didn't even bother to deliver my package unless I had to call Amazon to get the problem rectified. read more