If UPS ever needs a case study in how to turn a routine transaction into a hostage situation, this…read morestore is ready for the spotlight. I stopped here while driving from Fairplay to Amarillo with a few Amazon returns--something I've done dozens of times without incident. What followed was a comedy of errors, minus the comedy. The first employee informed me I'd need to tape my box shut (fair), then immediately offered to sell me tape. I mentioned I had some in my car, unloaded half my road trip to retrieve it, taped the box, and returned--only to be intercepted by Employee #2, who decided my package was unshippable because it bore a hazardous materials sticker. I explained it was the same box Amazon shipped to me in. She replied that even if I removed the sticker, she "couldn't unsee it." Apparently, this box had been permanently cursed by the memory of a sticker. So there I was--car unpacked, box taped, and somehow still trapped in UPS purgatory. The staff even reminded me, with pride, that they're "the only store in town." Nothing says "customer service" quite like weaponized monopoly power. I told them I'd take my business elsewhere--drove to Amarillo, handed over the exact same box, and watched it ship out in two minutes. No mention of sticker hauntings or safety breaches. This location deserves a mystery shopper, a reality TV crew, or maybe an exorcist. The behavior I encountered wasn't just rude--it was performatively unhelpful. If this is the standard UPS sets for "the only store in town," Pueblo deserves better.

I honestly don't know how this place stays in business. It makes me think this place exists to…read morelaunder money. Just my opinion. Kinda like mattress stores... I had an Amazon return. I mistakenly clicked UPS store for my return. BIG MISTAKE!! I tried to change it but once you've chosen you're stuck. As most people know when you have an Amazon return, you hand the clerk the item, the clerk scans the code on your phone, gives you a print out and you are on your way. NOT HERE! They demanded that the item be placed in a box. They insisted! So, I drove home and found a huge box for my small item. The box was literally many sizes too big. They wanted it in a box, so that's what they got. Do yourself a favor and make the choice of Staples or Kohls for your Amazon returns. They also question you about what's in the box, which is not required by UPS. You have been warned. Edit: I notice that they suggested another reviewer contact them at their email. I did this. They do not care. I received no response. I also emailed the arm of UPS that is in charge of these types of stores. They do not care, either.

The nicest people ever. Very helpful, fair pricing, and…read morequick service. We've used them twice in the past month, both times with the same experience.

They usually do a good job, but I was expecting a package, and I hadn't received notice that it it…read morehad arrived. I was quite disappointed to learn that it arrived 4 working days ago. That's almost a week!! upon physically going to PakMail to ask about the situation, I was told that it didn't get scanned in. Aren't there checks in place so this doesn't happen? Apparently not. Multiple times the employee there told me how much mail they receive on a daily basis. Like I care!!!! If they can't handle the volume of mailthat they're receiving, maybe they shouldn't accept new customers.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

I use this place frequently. The people and service are awesome. So convenient and I'm in and out…read morein a matter of minutes.

Excellent Customer Service Had to come in twice (my fault)…read moreand store manager and the young lady at customer service saved my day !! Thank you so much !!

Both Maggie and her mom are the best at what they do. I have used them for 15 years and wont use…read moreanyone else.

Maggie's was a great local find for a particularly difficult shipping experience for me and she…read morecouldn't have been more helpful. I'd needed to ship a number of large boxes overseas and was directed to Maggie's by my Dad who's previous experience with this shoppe had been work related. After a phone conversation that cleared up a number of my questions Maggie's was able to help me secure the shipping I needed to get my items to their destination. Thanks for such great help, friendly service, and making a stressful experience such a relief.

I paid $151 for next day shippin. My package did not arrive until 3 days later and my son had to…read moredrive an hour to pick it up. I was told a partial refund was unlikely. I am very disappointed with the FED EX and the service that I received.

I was charged an extra $20 to send two flat rate priority boxes. I was initially told there would…read morebe a "small fee" above the flat rate price, only after I asked. I would never have used their services if I'd known it would be that much more, however. I was shocked when I found out the total. I will never return here. I will stick to the regular post office.

BAD QUALITY PRINTING, BAD SERVICE. I needed my files vertical and had them designed to be that way,…read morein big files. Brought needed stuff, usb-and paper. It doesn't show you a printing preview before just printing here, zero options to do so-just instantly you click print and it prints instead of shows you what it's gonna look like. Print came out the wrong way and then I kept trying to figure it out on my own. Said the prints were unusable and I would like the prints thrown out. Was told I would still be charged for them. Beyond pissed by the service, 14$ for unusable prints, horrible.

It says online they do passport photos. On the ups website, they are listed. They don't do passport…read morephotos. I had to spend $$ to take a Lyft here and now I'm stranded in a parking lot. This is by far the WORST ups store ever, seriously go to any other one. I've been here 2 times and both times left frustrated.