If UPS ever needs a case study in how to turn a routine transaction into a hostage situation, this…read morestore is ready for the spotlight. I stopped here while driving from Fairplay to Amarillo with a few Amazon returns--something I've done dozens of times without incident. What followed was a comedy of errors, minus the comedy. The first employee informed me I'd need to tape my box shut (fair), then immediately offered to sell me tape. I mentioned I had some in my car, unloaded half my road trip to retrieve it, taped the box, and returned--only to be intercepted by Employee #2, who decided my package was unshippable because it bore a hazardous materials sticker. I explained it was the same box Amazon shipped to me in. She replied that even if I removed the sticker, she "couldn't unsee it." Apparently, this box had been permanently cursed by the memory of a sticker. So there I was--car unpacked, box taped, and somehow still trapped in UPS purgatory. The staff even reminded me, with pride, that they're "the only store in town." Nothing says "customer service" quite like weaponized monopoly power. I told them I'd take my business elsewhere--drove to Amarillo, handed over the exact same box, and watched it ship out in two minutes. No mention of sticker hauntings or safety breaches. This location deserves a mystery shopper, a reality TV crew, or maybe an exorcist. The behavior I encountered wasn't just rude--it was performatively unhelpful. If this is the standard UPS sets for "the only store in town," Pueblo deserves better.

I honestly don't know how this place stays in business. It makes me think this place exists to…read morelaunder money. Just my opinion. Kinda like mattress stores... I had an Amazon return. I mistakenly clicked UPS store for my return. BIG MISTAKE!! I tried to change it but once you've chosen you're stuck. As most people know when you have an Amazon return, you hand the clerk the item, the clerk scans the code on your phone, gives you a print out and you are on your way. NOT HERE! They demanded that the item be placed in a box. They insisted! So, I drove home and found a huge box for my small item. The box was literally many sizes too big. They wanted it in a box, so that's what they got. Do yourself a favor and make the choice of Staples or Kohls for your Amazon returns. They also question you about what's in the box, which is not required by UPS. You have been warned. Edit: I notice that they suggested another reviewer contact them at their email. I did this. They do not care. I received no response. I also emailed the arm of UPS that is in charge of these types of stores. They do not care, either.

Service was prompt and thorough! I came here to fax a few things, highly recommend!! The lady who…read morehelped was super kind and helpful!

Much better than any of the UPS Stores off Post. I typically don't use UPS but Amazon utilizes…read morethem for returns sometimes so that is typically when I need to use them. I have used two other locations off base, and one tried to charge me for a return label they were to print out, and the other said they shipped the return but apparently it has been over a month and they still have not received the package. I do not live on Post but luckily not too far away, I will be sure to come here whenever I need to use UPS. I recommend this location over any locations off site, everyone seems friendly and I have not had any issues with my shipments.

The nicest people ever. Very helpful, fair pricing, and…read morequick service. We've used them twice in the past month, both times with the same experience.

They usually do a good job, but I was expecting a package, and I hadn't received notice that it it…read morehad arrived. I was quite disappointed to learn that it arrived 4 working days ago. That's almost a week!! upon physically going to PakMail to ask about the situation, I was told that it didn't get scanned in. Aren't there checks in place so this doesn't happen? Apparently not. Multiple times the employee there told me how much mail they receive on a daily basis. Like I care!!!! If they can't handle the volume of mailthat they're receiving, maybe they shouldn't accept new customers.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

Sold an expensive china piece and had them pack and ship. It arrived in perfect condition. Highly…read morerecommend!

called to get some information because i got a scam email that included my real personal…read moreinformation and when i did my research it gave me this address. I looked up the phonenumber to see what it was and the OWNER or manager was completely rude. probably racist. spoke to me like I have trouble comprehending. wasn't helpful at all. Just terrible

Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

The customer service team could use some reviews on being polite to the customer and not so CURT!…read moreIN THEIR toneof voice to customers. Crazy that they charge UPS expedited prices for something they end up sending through USPS. It would be nice to be greeted as you enter and Thanked for using their services.

First: over two months ago we brought in an Amazon return-no box needed. They scanned my QR code, I…read moretook my receipt and moved on. Fast forward nearly two months later Amazon has re-charged me for their item because it never made it to them-and I foolishly threw my UPS receipt away so there's nothing they can do. Not only am I out $100+ but now I don't have the item either. Frustrating to say the least. So keep your receipt. Second, I brought in a box that was sent to the previous occupant of the house I bought. I tried explaining that "this box needs be to returned to the sender because the addressee is no longer at the listed address." Rushed and not caring, she set the box aside. Two days later that same box got delivered to my porch again.