A while ago I friend of mine told me that Ace Hardware sharpened knives for free. I finally got…read morearound to dropping off my knives the end of last week. I was helped first by woman and then she turned me over to a young man who actually sharpens the knives. Since there were so many knives I asked if I could just leave them and pick them up later. No problem. The young man took my phone number and I left. He called a day later to say they were ready. I went today to pick up my knives and they charged me $6.99 per knife! Almost $70! NO ONE at the store or in the phone message EVER mentioned a charge, and there was no documentation given to me when I left the knives. Just a friendly "I'll call you when they're ready". When I talked with the manager about it today, he did say that the $6.99 is written on the machine. I never saw it. He offered me a $5.00 off coupon. Really???Part of good customer service is tell your customer when there is a service charge like this. A receipt for my knives with the cost shown also would have let me know before they were sharpened, and I could have said no. Bad move, Ace Hardware.

Ace hardware really is a wonderful place to shop... no where else are you going to get kind…read moreknowledgeable people that are eager to help. I walk in most of the time knowing what I need in a general sense, but need guidance. Never once have I had to flag someone down or look for someone to help me. They find ME! Whether it's in the gift shop or the main store... everyone is always so kind, and helpful! Today... I called to ask if they sold replacement tops for a tumbler I bought there. They could have said "no" and hung up, but someone decided to look it up on the tumblers website while I was on hold, and told me that the website sold the tops and I could get one there! How kind is that?!? My grandparents were owners of a general store... and this is how I remember them treating people! I love this place!

Love this plaf; friendly and support was quick…read more Reminder to support small business! The prices are at a bit of a premium, but again worth it to shop somewhere that's nota big-box and right in the neighborhood. There's a good assortment of things and though small, I'm pretty sure they will have what you need. There's odds and ends all over the store. Would definitely visit more.

Love this place, homey and intimate feel, customer service is great! Came in for keys, and came…read moreout with so much more! Pluses 1) key service is awesome 2) amazing garden area, plenty of cute mats, hoses, sprinklers etc - yay I found the plastic garden ribbon here - that was out of stock at the other chain places 3) they also have pet stuff 4) stickers for my mailbox 5) lots of garden tools and dirts for the yard Probably a good place to get gifts for folks too Areas to improve None Highly recommended! Good value too!

We visited the store last week because we were looking for a Weber wok for our grill…read more Luke & Paul were so friendly and helpful. My husband and I prefer coming to Ace rather than Home Depot. You'll always be greeted by a friendly employee and they always go above and beyond to help. Also, they have fresh popped popcorn while you shop! It took me back to the days Target used to have their little snack shop that sold ice cream and popcorn.

This Ace Hardware's boutique employees are single handedly the rudest people. They treat paying…read morecustomers like criminals. I have now had the same experience twice at this location over the course of several years. The first time I came here I was accused of stealing, I was just shopping with my sister. Now the second time I was here I was treated as though I was going to rob the whole store! Horrible employees and it is a shame!

I'm so glad I stopped by Southland Hardware because you will not be finding me at a big box…read morehardware store moving forward. They have just about anything for home improvement and projects. I was greeted at the front by a friendly lady who guided me to what I was looking for. She went above and beyond with explaining the different types of pesticides and her personal experiences and recommended methods of application (scatter the boric acid around instead of a straight line for roaches, which I didn't know!). It was a lot of fun browsing the store because there was so much to take in. The layout is like an antique store but for hardware, from plumbing to doorknobs to cleaning supplies, they had just about everything. I had an extremely great experience at Southland and will be back! And do not fret about parking, there is a large - by Montrose standards - parking lot in the back.

I've since changed my mind about this store, which I now consider to be a "neighborhood treasure"…read more Where else can I can get answers about what I need?, certainly not the big boxes! They have since become much friendlier and easy to do business with.

I went in there to purchase some items and got run over by several children that were running…read morearound the store and screaming. Very unprofessional. Could tell staff was upset because customers were upset i put my stuff back and went too another store. several other customers complained too staff about the children.

From the owner: Here at Crosby Hardware we provide all your home improvement needs. We have a complete line of…read morehardware tools, paint, plumbing and electrical. We also carry all your lumber needs. Departments Electrical and Lighting Supplies Hand Tools and Power Tools Hardware Lawn and Garden Supplies Plumbing Supplies The Paint Studio Paint and Painting Supplies

I have been working on a small project for weeks and have not had any success. Fischer's is 45…read moreminutes from me but I waited to come for help since I had a doctor's appointment in the area I met Michael who found the exact metric bolts that I needed. Without him you would have to send out a rescue team to find me. He was hobbling about because he ran his foot over yesterday at work. I asked him but he assured that he didn't cry, even though he wanted to. Michael is a GREAT reason that l come to Fischer's.

Service is excellent. They have exactly what you need 99% of…read morethe time. Pricing is high compared to HD or Lowe's. I shop here when I just need a few small items. They are convenient and that means more than trying to save a few dollars on something relatively inexpensive..

I never knew about Fischer Hardware before, but was having trouble having some keys copied and the…read moregreat employees at the store did not disappoint. I was greeted by a very friendly employee as I entered the store who asked how she could help me and the employees at the checkout took my keys and went to work copying them. I needed a couple of other items and the young lady radioed an employee at the back of the store who met me as I walked there and showed me the items I needed. I then shopped the aisles as I walked back to the store front and saw a very good selection of merchandise in store. A great experience...I'll be back!

From the owner: we have all your hardware, rv, mobile home needs in the Baytown area.read more

These folks are BEYOND pleasant and helpful! Every step of the way they helped me choose and decide…read moreon paint! And the ladies at the register are SO NICE! They give new meaning to CUSTOMER SERVICE! THANKS FOR THE GREAT SERVICE!

We made a quick visit in to buy some packing tape and one of those razor blade scraper things so…read moreyou can remove last years vehicle sticker in order to replace it with the new one. We were immediately greeted and asked about the razor blade thingy and they had them conveniently located right by the checkout register. Next we asked about where we could find packing tape and were told exactly what aisle that was located. There are a lot of things cram packed on the shelves, which is great! You can even find things you didn't know you needed! Such a cute, fun store! Conveniently located on the island, helpful and friendly customer service along with finding what you need are all great reasons to shop at Chalmer's Hardware!

Wonderful place they have almost every thing.5 star rating.going back again today. Surly they will…read morehave what I need agai. Dennis clauder

This is my go-to hardware. They've got all the bits and pieces that are the hallmark of a true…read morehardware store. Also have the staff that knows where everything is and, importantly, how to use the stuff. I've gone in a number of occasions with odd plumbing pieces and asked how to get "from this to that." Tons of services available as well as high quality tools. They also sell and service Stihl equipment. Big thumbs up.