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    Potomac Furniture

    3.5 (8 reviews)
    Closed 10:00 am - 5:00 pm

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    Thomasville Home Furnishings by Quality Furniture

    Thomasville Home Furnishings by Quality Furniture

    2.2
    (5 reviews)
    4.3 mi
    $$$

    My wife and I recently re-furnished our entire living room with custom made furniture through…read moreQuality Furniture Canonsburg and what should have been a very exciting time has been incredibly discouraging from day one. We placed our order in January 2018 and were told it would take 8 weeks for the furniture to be made and delivered. It was ready to be delivered in April, as promised (no complaints there), but we were out of town. As a result, it was delivered in May (again, no complaints) but that is when the issues began and never stopped. Two of the chairs that we ordered were on the showroom floor in Canonsburg and were scheduled to be delivered with the rest of the furniture, which was at the warehouse in Monroeville. When making the final payment, the salesman confirmed it would all be delivered together, but it was not. 1. When the first delivery was made, all of the furniture from the warehouse arrived, but the two chairs from Canonsburg did not. On the invoice, these chairs were identified as accessories and the warehouse workers showed no initiative to find the chairs or to clarify what the "accessory" label meant on the paperwork. The missing chairs were delivered the next day after we called. 2. While the first delivery was being made, we discovered that one of the leather chairs (expensive, hand built in USA, and inspected by the manufacturer) had a scuff on the binding on the top right hand corner of the chair. When we showed it to the delivery man, he advised he would be able to fix it, but decided otherwise. We sent photos of the damage to our salesman in Canonsburg who agreed it should be returned to the factory for repair. 3. The damaged chair was not picked up from our house until mid-June and then sat in the warehouse in Monroeville for 2 more weeks before being sent to the factory in North Carolina. In the interim, we were told that they would deliver a loaner chair to use and that they would bring one that matched our furniture. The loaner chair that we received is much lower quality, does not match any of our new furniture, and looks terrible with the rest of the new furniture in that room. 4. It is now mid-August and we still have the ugly loaner chair and no idea when our original, repaired chair will be returned. We have called Quality Furniture multiple times and they are unable to provide any timeline whatsoever. An order placed in January, which was supposed to only be 8 weeks has now become 7 months and we still don't have the full order that we placed. While the furniture is beautiful with excellent quality, due to the lack of customer service, lack of professionalism, and poor communication, I would not recommend this dealer and I would never purchase from them again. Too much time and money has been spent on such very poor service, especially since we were refused a refund and continue to wait for our chair.

    I have bought a bedroom, dining set, and now leather sofa. I been very pleased with David and I…read morefeel he's taken great care of us. Yes sometimes it has been a while before delivery but he has told me that at the time of purchase. I enjoy shopping here because of the quality and the service, and the delivery team has always been professional setting it up completely and leaving no mess or packaging behind.

    Photos
    Wanderlust Collection by Thomasville
    Wanderlust Collection by Thomasville
    Ernest Hemingway Collection by Thomasville
    Ernest Hemingway Collection by Thomasville
    Highlife Sofas and Sectionals by Thomasville

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    Highlife Sofas and Sectionals by Thomasville
    Room Concepts

    Room Concepts

    4.6
    (12 reviews)
    7.7 mi
    $$$

    We had a great experience at Room Concepts. Fantastic customizable selections and wonderful…read moreservice. Our salesperson was very helpful and patient with us as we went back and forth with decisions.

    When it comes to quality vs price, quality is always my choice. From the time I entered the store I…read moremet with and worked with Nathan who understood my needs for a new dining table and chairs and went over options. Everything they sell here is natural wood, no veneers, particle board, or whatever. Many of the items are imported from countries like Malaysia but they also have US made Amish wood furniture as well. There is no pressure to buy and you are always guaranteed the lowest possible price excluding sale and clearance merchandise. The highest prices are Amish made followed by a Canadian brand. I was interested at first in a drop leaf table and Nathan told me both the pros and cons of owning one of those. What's nice is that depending upon the manufacturer you choose you can mix and match coordinating chairs to your like as well as buy as many as you need as opposed to an entire set. They work within your budget and while everything is pricey you are getting what you pay for. I was told up front that from the time I make a selection it could take anywhere from 6-8 weeks to have it sent and then they arrange for you to either pick it up or pay a standard delivery and installation fee. If you are still not ready to take delivery when it arrives then they will hold the merchandise in store for a set amount of time when you can get it. What's nice about the delivery fee is that it is valid for one year from the time of your 1st purchase if you later decide you want to purchase more furniture. Nathan did state that although it is solid wood, it is subject to the same wear and tear you would expect from any wood over time. He gave me the measurements of the table sets I was considering so I could measure them in my kitchen. In addition you can choose whatever wood combination mix for the item you are buying. Whether you want oak, maple, or cherry, there are swatches for each product as well as upholstery choices if the model you select has room for a chair cushion. They do offer 12 month interest free financing with a credit card company should you choose to pay in installments. I like the fact that I could take pictures to see my potentials at home as well as "test" out the various chair options with the models I was considering. Tables and chairs now come in different sizes for those who like counter height vs traditional as well as high legged chairs and benches. I was very pleased with my visit and having gleaned enough information to make an informed decision I will return here shortly to purchase the dining set that best meets my needs. Room Concepts is family owned and operated and has only 2 locations. The other showroom is in Wexford, PA but you can get an idea of what they carry online. They offer a 1 year warranty on structural components. Furniture is an investment and when I purchase, it is something that I want to last for a long time.

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    Room Concepts
    Room Concepts
    Rt 51 Whitehall

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    Rt 51 Whitehall

    Potomac Furniture - furniture - Updated July 2026

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