Office was very nice and helpful but BEWARE!!!! You get one discount! Can't use a move in special…read moreand get a "senior discount ".

Great customer service! Had a couple unusual requirements &…read morethey worked it all out for us. Great value Very clean facility Convenient location

I was able to get a unit online without ever having to go in. Instructions for getting in are…read morepretty straightforward. Your unit comes with the lock. Really nice facility

Absolutely amazing experience storing my camper here! Super secure and easy to park. The best…read morecostumer service.

Scheduled a Uhaul pickup from this facility, very disappointed in their customer service. Went…read moreinto the facility on Dec 30th (walked in) to confirm Uhaul reservation for Dec 31st at 7a. Was told they had the reservation and told the guy we would be back right at 7a on 12/31/22. Confirmed they would be open at that time, and yes. Arrived a little after 7a, and they are closed. Called Uhaul and was told they were on holiday hours and would not open until 8a. Minor in incidence, but okay we will stick around and wait. Waited until 10-minutes after 8a, still nobody there. Called the number, straight to voice mail. Had to transfer reservation to a different facility, which thru off the day because we had certain things scheduled assuming the 7a pickup time they told us was gonna work. NOPE Would not use that facility again for renting Uhauls. Not really sure if they just don't care, or are simply not interested in being helpful. BUT, if you know your hours are gonna change MAYBE let the customer know.

I used NK Storage for a U-Haul rental in December to help my mom move after my dad passed away. We…read moreneeded to rent another U-Haul to finish the job today so I stopped by a few days ago in person to make the reservation. The man behind the counter was having some computer difficulties but said he would figure it out and there would be no problem. I needed to pick the unit up at noon and return at noon tomorrow. That was clearly communicated during the reservation process. Today I go to pick up the U-Haul at noon and there is a sign on the window that they are closed until 1:00pm. Because we were going to Everett to move we were in a time crunch with the ferries and lining up with the help on that side so I had to find another UHaul location that was out of my way to get the right size truck for the job. When I called to let someone there know about the problem and that I was not happy she just made a bunch of excuses about the reservation being at 9am. Really? Just take ownership and apologize for the mistake but whatever you do don't give me excuses! I would find another option other that North Kitsap Storage to give your business too!

I called 10 days in advance to reserve a unit. The girl who answered the phone didn't seem too…read moreknowledgeable. She supposedly took my info and claimed there would be a $10 reservation fee that would apply to my first months rent. When I arrived to move in to the unit, there was no record of my reservation and they gave away my requested unit and gave me a horrible unit that had a small door and was in a corner which made it difficult for me to move my large objects. It took almost 45 minutes for the girl to open my account and she kept having to call the manger at home with questions. Then she didn't enter my credit card appropriately and it kept declining and she called the manager again and put her on the phone with me and she talked down to me like I was some low-life and told me that she would allow me to move my belongings into the unit but I needed to bring her cash within 24 hours. I called my bank to find out what the problem was with the credit card and it turned out the clueless girl was not entering the security code for proper authorization. Once she did the card went through. What a joke. By then it was begging to get dark and we had wasted too much time. The next week I stopped in to talk with the manager about my disappointment with the check-in process, and she lied right to my face about the whole thing. Not just once but twice. When I expressed my concern that I had asked for a heated unit, which it clearly states on the website that they have heated units, she said we don't have heated units, but they are kept out of the elements so they are climate controlled. What a joke. She said she couldn't make any monetary adjustments to my account but could give me a 20% discount on a rental truck in the future. Again, what a joke. I could get a coupon for 20%off a Budget truck rental online. I would highly recommend you store your belongings somewhere else. The management at Pacific Storage is awful. I could go on with other problems, but I think this gives you enough of an idea of the poor customer service you should expect.

Rented a Budget Truck in California and was going to drop it off in Seattle. The folks at Pacific…read moreStorage allowed me to drop it off there since I was in the area. Great people, great service.