DO. NOT. USE. Chaffee!! If they mess something while performing service, they will act like it was…read morenot their fault and just charge the customer to have it fixed!! They came out to the house on a Friday to clean the blower wheel and condensing coils, and I will add for free because previous techs had not been doing it correctly, is what they said. It really impressed me that they would do something like that. After the service was complete on Friday, the blower turned on, but shortly after, the unit completely stopped working, and the thermostat was completely turned off with a blank screen. Upon further investigation, they had not wired the transformer back up correctly and ended up ruining it. In the photos, the red wire was not supposed to be connected to the other red wire. Once, I called and went by the office to confront them about THEIR mistake!! Michael told me it WASN'T their fault and that parts just go bad and it would cost $230-330 dollars to fix. He claimed that if they felt it was their mistake, they would resolve the issue for free, but even with photo evidence, they were still denying THEIR mistake! I ended up buying a transformer for about $15 and wiring it up CORRECTLY, and the unit turned right on. I would watch out for this company; they will try to take advantage of you and be dishonest, even if all the evidence points to them being in the wrong.

Today I called about my Air conditioning repair. Lady who answered was very nice and said a service…read moreperson would be there today. Very impressive . Eric did a great job and was very nice. I will always do business with them.Thank you

Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

Always had a great experience with Jim and the guys at A and A Mechanical. He has worked on both…read moreunits (main and basement) at my mother's house, and he has repaired the unit at my own home. Quick to respond and fair priced. A and A Mechanical are my "AC guys."

I called this guy for him to work on my air conditioning and told him exactly what was wrong with…read morethe air conditioner before he came out he told me it would only cost me $40 to get the repair done. Told me it was just a fuse that went out. Fuse cost less then $5.00 Beforehand. We agreed on that price. He came out to fix my air conditioning unit whenever he got done he wrote up a invoice for me and doubled the price after he had finished the work. No explanation on invoice of why he doubled the price. If I could give ZERO STARS I would.

I had a horrible experience with GENT. They installed a new unit at my home & it had issues since…read morethe first day of installation. They rushed the job and it hasn't run correctly ever since. They've come out multiple times & have not fixed it. So, I spent 10k and have had a constant headache with my heating & cooling, it's been a nightmare. It's so disappointing to spend that kind of money & be ripped off.

I called this morning and left a message that my heat/air/HVAC was not working. They called me back…read morein an hour and told one of the workers would call in a couple hours and head my way. The repair guy called and was here about 45-minutes later. He found we had a bad wire on our thermostat, which caused a short that blew a fuse. 100% Professional from start to finish. I would not think twice about calling for help again or recommending them.

Tri star was assigned by the home warranty company. They showed up on time initially. Diagnosed and…read morecontacted the warranty company to order the part. After the warranty company drug their feet, the part was finally ordered at the supplier for pick up. I made George aware on the Tuesday before christmas it was ready, he said he would look into and get back to me. Since then, there has been zero communication or attempt to complete the job. Even after multiple phone calls and texts from myself and the warranty company. At this point we have to call another contractor to complete the work George was unwilling or unable to do.

We moved to Wears Valley in October 2020 and found that the HVAC system required service due to…read moredeferred maintenance and severe humidity in the crawl space. In other words the heat pump wasn't working properly. Tristar was sent by the home warranty company to resolve a covered issue. However there were many uncovered issues with the HVAC system and I called Tristar to return to address them. Tristar returned, inspected and diagnosed the entire system, and informed me of their findings. My options were to either attempt to repair a unit close to the end of its service life or replace it. We chose to replace it with a larger and more efficient unit. Tristar did this quickly and professionally. I inspected the old unit when they got it out of the crawl space and it was a wreck in obviously horrible condition. Obvious moisture damage. After the installation, George Williams (the owner) strongly recommended that I install a dehumidifier and told me in no uncertain terms that without one I'd shorten the service life of the new unit. So I asked him to quote me a price. I was surprised when he said he didn't sell them. He was just letting me know that I had to have one! So, I got one and installed it. He also told me that the zone system controlling the ductwork was in bad shape and may need to be replaced but to wait to see whether the dehumidifier would correct the problem. It didn't, but the crawl space dried out. The zone system continued to malfunction so I called Tristar again. They replaced the zone system electronic components. The ductwork itself was fine. After the work was completed George informed me that the water filter on my well pump was a mess and needed attention. I didn't even know it had a filter! George is just that way. If he sees something that needs attention he tells you. He's observant and conscientious. No extra charge. In my experience Tristar is a good company, run by a good man. I cannot recommend them more highly. The new system works very well and was worth the expense.

We have used Hurst and only Hurst for many years for maintenance and repair work on our H & A unit…read more Due to the quality of work they provide, and with minimal expense on our part, we were able to get 20+ years out of our unit. One of the things you can count on is that they don't try to upsale when you have a repair issue. If the problem can be corrected with a $20 part plus the service call, then that's exactly what is offered, and the repair sticks. We decided to replace the unit along with the duct work, and they are finishing up this morning. Dusty and Anthony have done a superior job. They have been prompt, professional, courteous and polite. They were patient and willing to answer any questions that I had - and I asked quite a few, lol. This is what you get with every person that works there. Jeff should be the standard that all service industry business owners model themselves after. To sum it all up - if you want prompt, reliable, and superior service from people who know what they're doing, that stand by their work, and are affordable to top it off, then Hurst is the only place to call.

Hurst is the best in the business for HVAC! Affordable and super fast! Tanner is the man, an…read moreincredible technician and very hard worker!

We had them come and fix our unit, needed an A-frame inside and they provided one at a very…read morereasonable price. Same day we called, same day it was fixed. Great work done by great people! Very honest, very dependable, and definitely will recommend them to anyone and everyone. Thank you Potts!!!!

just wants to sell you a new unit and tell you how crappy yours is will left Freon out of your unit…read moreand say it had to much it in will not fix the problem and leave you without proper running ac he will guess what the problem is without actually looking into it and taking the time to figure it out and fix it.

If you are looking for a company who will do the right thing and take care of you, this is the…read morecompany to go with. We had a problem caused by the manufacturer, but Robby kept fighting for us to get replacement parts we needed. Also, Rami was extremely polite and competent and did a great job.

Courteous and professional service. I have used Carroll Heating and Air for my home unit since last…read moreJuly and have been extremely pleased not only with Stephanie and Lindsey who answer the phones, but also with Service techs Clifford, Billy, Charlie and John. They have shown up same day on at least 2 of my calls, one issue happened over the weekend, but Clifford came out first thing Monday morning. When parts had to be sourced, they were quick to get them and get my unit up and running. I highly recommend Carroll Hearing and Air.