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    Power Business Technology

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    5 years ago

    Best Toshiba dealer in the valley by far. Well trained technicians and top notch customer service.

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    3.8
    (97 reviews)
    0.8 mi

    Shauna the assistant manager was such a huge help to me today. Since Customer Service is…read morenonexistent these days, I sincerely appreciate it when someone really steps up and helps. Super friendly staff and she went above and beyond to get me something done as soon as possible for a bridal shower that I had to put on. Thank you so much for the fantastic customer service. Amazing! Very much appreciate all your help.

    I visited this FedEx Office location around 5:30 PM to drop off a prepaid VFS shipping envelope…read more There was only one customer ahead of me, and the store was otherwise empty. The employee working at the counter, Shanna, instructed me to use the self-service kiosk. When I attempted to scan the barcode, the machine displayed a message stating that store assistance was required. After the customer ahead of me left, I politely asked for help. Instead of assisting, Shanna again told me to use the self-service station. When I explained that the kiosk was displaying an error and requiring assistance, she responded, "Can't you read?" in a rude manner. I questioned why assistance could not be provided at the counter since the store was empty, and she repeated, "Can't you read English?" I found this comment offensive, disrespectful, and completely inappropriate customer service behavior. I am not upset about being directed to self-service. My concern is the manner in which I was spoken to. Customers should be treated with courtesy and respect regardless of the situation. I hope management reviews this incident and provides appropriate coaching.

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    FedEx Office Print & Ship Center

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    C.A. Reding Company

    C.A. Reding Company

    2.5
    (2 reviews)
    4.3 mi

    I rarely comment on this type of setting, but I felt it was very important to share what a terrible…read moreexperience we had from start to finish. I would make sure you had a paralegal or lawyer read through the lease agreement and not be pushed into anything. Truly a terrible experience. Run while you can. Product is ok, service leaves much to be desired.

    Service and techs are always great, techs they send out know what they are doing when fixing a…read moreproblem on our copy machines, which we have purchased from CA Reding (10+ printers over the last 15 years, along with maintenance programs) exclusively. The only problem we've had was in purchasing the PSIgen 100GB scanning program. After spending over $9,000 for the program, the 'Yearly Maintenance' fee was almost $8,000! Initially, the sales woman showing me the program (unfortunately retired after that) , said the maintenance fee would be $2,400 per year after the first year (I wrote it down on the program quote we were going over, I could live with that), but the price for renewal was nowhere noted in the paperwork, so imagine my surprise when the renewal came around. And, of course, I couldn't prove it. The Manager who promotes the program said, after I asked via email why it was so much money, quote: "It is for support and maintenance. The software will lock up when the support is not paid for. I just had a customer call for the software is not working today. That is because the maintenance was not paid", end of quote. I felt like a hostage. After talking to a manager recently, he basically said our original salesperson didn't know that particular program very well so she didn't actually know how much it was yearly. That didn't make me feel any better.......and then we ran out of cloud space, so out goes another $7,000 for 75K more scanning space.......now we ran out again! It is a very good program, just expensive. I just wanted to warn everyone to MAKE SURE YOU HAVE IT IN WRITING how much you have to pay yearly after initially paying for the program, and how much for additional storage. Then you know what each year's layout of money will be to continue using it. The maintenance amount should have been noted on my contract, but wasn't. I learned the hard way, don't make the same mistake...

    Power Business Technology - officeequipment - Updated June 2026

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