I first approached David about installing a new security lock on our office building about 2 months…read moreago. He was very helpful and knowledgeable about the numerous different systems we could try out. Very quick on the ball to get back with any estimates or information I requested. Unfortunately I had gotten swamped in work at this time and l lost contact with David. About 2 months had passed and when I reached out to him again it was like nothing ever changed and we had just spoken yesterday. He remembered exactly what we agreed upon and even had the parts needed to install our system within 2 days. I don't remember the name of the technician who came out to install the lock but they were very professional and friendly. He answered all of my "dumb" questions I had with a smile and installed our system easily within about 2 hours. I would highly recommend these guys for any of your locksmith needs.

From the owner: Welcome to Palmetto Safe and LockPalmetto Safe & Lock - A Model of ExcellenceWe strive to make all…read moreour customers happy, if for any reason they're not, we encourage them to tell us what we can do to resolve any issues and leave them with a good experience and quality product.

Mr. Povoda, the owner of System Design, serviced my Media Room System and amazed at his skill in…read moretrouble shooting. His depth of Knowledge and skill is impressive and he is exactly what I had been looking for in the Midlands. He also updated my security camera system with impressive results. It is not to often that you allow someone into you home and the person puts you at ease. He is so professional, empathetic, and aims to please as he understands that word of mouth accolades are the best advertisements. I strongly recommend Systems Design for your structured wiring, audio video and physical security needs. Regards, Mr. Walton

Straight forward, quality service and excellent clean up. I was worried about a service tech coming…read moreinto my home because I have light carpets but Mike covered his shoes without even asking, vacuumed and made sure everything was neat and clean before leaving. Definitely recommend!

We have been customers of Palmetto Alarm's for over 12 years and can not begin to say enough great…read morethings about them. We have moved twice and both times they have been excellent about getting our new home set up. I love being able to control and monitor my home with the easy to use app. Their customer service is top notch, anytime I have had a question or concern they are easy to reach and quickly help. In the instances when the alarm has been triggered, response is unbelievably fast. We have recommended them to all our family and friends, most are now customers too and have never had a complaint!

STAY AWAY!!!! I had my account on auto pay and could not make a payment. Palmetto Alarm had the…read morenerve to file a case with the state fraudulent check department when I could not make the payment. I was ONE month behind!!! The lady at the fraudulent check department said she had no choice but to proceed with charges against me if I did not make the payments. Do yourself a favor and avoid these guys at all cost. There are plenty of other options out there.

I had the opportunity to stop in today looking for a power cable for my modem. I was met by the…read morehappy face of a young salesman. He looked at the picture I had and knew immediately what I needed. They didn't have it, so he immediately went on line to help me find it. It is exclusive to Hughesnet so we didn't find it, but who does that? Only the best customer service reps in the world. I believe his name was Cody, he was outstanding. If you need anything for your computer, check them out. Its like Radio Shack on steroids.

This place is an AV tech's dream. They have everything! We all love going here not only because…read morethey have what we need, but also because they are so friendly. Any time we are in a pinch with connectors, shrink or misc tools, they are the people we can count on!

Total.Scam! Don't sign up!…read more If you cancel and follow the contract rules they say/ confirm they have canceled your service, stop billing you, confirm cancellation, and even issue refunds. Then 3 years later sell your canceled account to a collection agency who puts collections on your credit. Hoping you will just give up and pay them thousands of dollars ( they are not entitled to) What a nightmare!

DO NOT USE BRINKS!! Everything was good till we called customer service about a tech issue with our…read morecameras in July, 2024. They said it would be a $200 charge to send someone to our home so we declined this. In August, we were charged $290 for a technician visit that NEVER HAPPENED! We called customer service to request a refund. The 1st CS rep told us the refund would take 5-7 business days. On day 7, no refund so we called back. The 2nd CS rep said it would take 15 business days. On day 15, no refund. In September, they charged us AGAIN for another $290 for the technician visit. We called and spoke with a supervisor who informed us the CS reps we spoke with were mistaken and the refund would not happen till the next billing cycle....30 days! Unacceptable! We immediately requested to cancel our service and was told we were under a 7-year contract! What??? That was not explained to us when we signed up for the security service. We will be filing a complaint with the BBB and will look for other who have been screwed by this company to file a class action lawsuit for misrepresentation.

What a disaster! I asked to be put in a monthly deduction from checking account. gave all my info…read moreto the rep. Well, several weeks pass and I try to access my system through the app. Access denied! I call cpi and was told closed due to non payment. huh? I took care of autopay weeks ago. charging me late fees and threatening me with collections. Not to mention the issues I had with them from the get go.I spent hours of wasted time on the phone with unprofessional reps who couldn't tie their own shoes. They are a shrewd team of crooks. please don't entertain the thought of dealing with thieves. unscrupulous business practices. worse I've ever seen

I find it despicable that CPI Security Systems, based out of Columbia, SC would employ sales reps…read moresuch as Jason Gaines and Eric Smith who would LIE and DECEIVE uniformed service members into contracts. Specifically, Eric Smith informed myself and others that CPI Security was running promotions to NOT mandate contract timelines (such as signing up for 39 mos, 48 mos, 60 mos... etc..) only for the company to inform the member "Well that is untrue but it's too late, you're under contract." Additionally, both sales reps informed me that "Uniformed Members who get put on official assignment out of the area can cancel their contract at no cost." That was also A LIE! And to follow it up, when I call to cancel service that I've had at TWO.. not one, but TWO residences, I'm given a different "buyout" amount, if you will, by 4..... FOUR different customer service representatives who all had different "contract requirements" they claim I was under. What in the hell kind of company would LIE TO THE FACES of service members, and then hold steady on those lies and then be so inept at running the day to day operations that their own billing and customer service agents are not anywhere on the same page when it comes to rectifying any situations? If this company cannot even get simple billing and information right, why on earth would anyone hire them to protect their homes via their security services? This company acts as if it your best friend until you don't agree or simply wish to move on in your life at which point they will throw you under the bus and cover up any lies or misinformation that was passed to you. CPI Columbia, SC should be ashamed at how their branch is being run and again, to the sales reps Jason Gaines and Eric Smith, shame on you for pushing lies and taking advantage of service members who YOU KNOW AND WERE TOLD cannot be locked into any contractual agreements as our families are uprooted and moved throughout the country on a consistent basis. And to whoever oversees the entire billing and customer service departments, your employees do not communicate, do not understand and remedial training should be conducted immediately due to their constant display of miscommunication and unacceptable service levels.