They were hired by a water softener company after a leak at our home to perform drying and…read moremitigation. We did not hire them directly. During the initial visit, my wife was asked to sign what was described as a "routine authorization form." We later noticed language suggesting financial responsibility. I immediately sent written messages to both this company's owner and the hiring company stating that I do not accept financial responsibility, and that understanding was acknowledged. We never received a quote, estimate, or invoice at the time of service. Months later, after they were unable to collect from the company that hired them, they attempted to bill us directly and referenced a potential mechanic's lien. This was unexpected given we did not hire them and had clearly stated our position in writing before work began. Additionally, during the drying process, trim boards were removed leaving exposed nails, which created a safety concern. When we requested they address this, there was resistance and we were told to sign another authorization. They eventually returned and removed the hazard. Overall, the experience felt confusing and frustrating. I would recommend clarifying financial responsibility in writing before any work begins. Ask clearly about all documents and estimates and if you are not comfortable to sign, do not

Referred to Complete Drying by my insurance company upon reporting a leak. They quickly came out…read morewithin the hour to assess the situation. We had caught the issue immediately but there was still alot of damage. Jeez! Water goes EVERYWHERE and fast!! Complete Drying made the process easy. They 1st ensured everything was absolutely dry, checking moisture levels all over to be 100% sure. Next came the repairs and painting. Subcontractors were very good with Complete Drying coordinating and providing all required documentation for insurance. At the end of the process everything was back to normal. Definitely not a fun thing to deal with but if you need them Complete Drying is a great company to have help you!