Compassionate Staff, but Critical Emergency Cases Require Faster Communication and Intervention:…read more As a former veterinary technician with over a decade of clinical experience, I understand both the demands and limitations of emergency veterinary medicine. I have also had the privilege of caring for more than a dozen companion animals throughout my life, many of whom reached their senior years. Those experiences have given me a deep appreciation for the challenges veterinary teams face, as well as the importance of timely intervention, clear communication, and compassionate care during emergencies. It is from both a professional and personal perspective that I share this experience. On the evening of July 8, 2026, at approximately 9:00 p.m., we brought our senior male cat to The Animal Emergency Center of the Quad Cities after he developed pronounced labored breathing, abdominal effort with respiration, and nasal discharge. Upon arrival, a triage nurse promptly assessed him and recognized the severity of his condition. He was immediately transferred to the treatment area and placed in an oxygen enclosure. We were informed that his gums appeared pale, indicating inadequate oxygenation, and that chest radiographs would be performed using the hospital's digital imaging system, allowing for immediate interpretation. During the following hour, however, we received no additional updates regarding his condition, no discussion of radiographic findings, and no indication that diagnostics or treatment had progressed beyond oxygen supplementation. Based on the hospital's own posted triage guidelines, a patient presenting with significant respiratory distress would reasonably be considered among the highest-priority emergency cases. In situations such as these, timely diagnostics, frequent reassessment, and clear communication with families are essential components of emergency care. Throughout our visits to this hospital over the years, I have consistently found the staff to be courteous and compassionate. Their sympathy following the loss of a pet, including thoughtful condolence cards, reflects genuine care for the families they serve. Those gestures are meaningful and appreciated. However, compassionate interactions are most valuable when paired with timely communication during active medical emergencies. Families facing a critically ill pet benefit greatly from regular updates, even when definitive treatment is still underway. Clear communication helps build confidence, reduces uncertainty, and allows owners to understand the medical decision-making process during an exceptionally difficult time. This was not our first experience with this hospital. Earlier this year, we entrusted the care of two other senior pets to this same emergency facility during separate critical illnesses. On multiple occasions, the hospital was operating at or beyond capacity, and referrals to more distant emergency hospitals, including Cedar Rapids, were discussed. As the sole emergency veterinary hospital serving the Quad Cities region, the demands placed upon this facility are undoubtedly substantial. Having spent more than a decade working as a veterinary technician, I recognize that emergency hospitals must continually balance limited staff, unpredictable caseloads, and critically ill patients. I also recognize that these realities make communication, reassessment, and efficient patient flow even more important. My intention in sharing this review is not to diminish the dedication of the veterinary professionals who work under these demanding circumstances, but to encourage continued improvement in the areas that most directly affect patient care and the experience of families during veterinary emergencies: rapid diagnostics, ongoing reassessment, effective communication, and efficient coordination of care. To anyone reading this while facing an emergency with a cherished pet, I sincerely hope your outcome is a positive one. Whenever possible, establish a relationship with a primary veterinarian, monitor senior pets closely for subtle changes, and seek veterinary attention at the earliest signs of respiratory difficulty or other serious illness. Early intervention remains one of the greatest advantages we can provide our patients. My sincere thoughts are with every family navigating the worry and uncertainty that accompanies a veterinary emergency. The Keel Family Update: Our senior cat, Felix, passed away around 4am at home. Most likely fluid on the lungs COD.

We had a scare with our puppy and were pretty frantic. The vet (Dr. Benge) did a great job…read morereassuring us and also making our puppy more comfortable. Hopefully we will never need their services again, but I would definitely recommend them to others.

dog came in there after getting his toe removed came out with no Band-Aid when his car started…read morebleeding profusely

Gave my healthy Doberman Apoquel for itching. It killed her and no one here had a clue what…read morehappened. Lack of knowledge on medications!! Even after quoting the facts to them they were in denial!! If you need a vet, keep looking!!!

*see Update below! AMY H. is The BEST GROOMER IN THE QC!…read more I took my long haired "Lil Bits" -3 yr old kitty for her yearly "Summer Doo" (as she won't sit still for brushing). I asked for a Lion Cut w/Boots and ((Wa-La)) Lil Bits was transformed into "BOOTS" (her Rock N Roll name lol). She was calm and happy an hr later when we picked her up & her cut was "Maaavelous". Amy said she was very well behaved . Her cut is cleanly done & evenly trimmed, not 1 razor burn or problem. I was very pleased with my first experience here- will definitely recommend AMY for grooming . Thanks for doing such an awesome job on this lil sweetie! ------ UPDATE!! Last summer 2019, a different groomer had taken over and she did a terrible job on Lil Bits. After explaining a lion cut to her(really?), her cut was uneven and she didn't trim feet at all but left a bushy mess on her paws. A very uneven mane too. Bad cut! Amy H. Was awesome- but this last lady left my darling looking absolutely terrible. I would NOT Recommend this place for grooming!! (Psst Amy if u see this contact me on fbook!)

Family vet! Dr. Mulch brings together a talented team that are ready to help. A wealth of knowledge…read moreand integrity. They have been our vet for 25 yrs. They love their job. They are fair on pricing not price gouging like many vets I know of.

I absolutely love the staff and doctors at Klein. They're all so friendly and very knowledgeable. I…read morehighly recommend them.

Klein Animal Clinic is the only place I take my animals. They truly care, and it shows in…read moreeverything they do. Before we started going there, before we started going there my dogs hated vet visits and I had to practically drag them in on there leashes. Now they pull me from the car straight into the office, excited to see the staff and soak up all the love and attention. They also take the time to listen to my pet concerns, and address them with multiple opinions. They always help me make the best decision for my pets.

Yelp, please do not place this review in "not currently recommended" and please can you move the 7…read moreout of 9 good reviews that somehow fell into that category back onto Animal Care Clinic's (ACC) main page? Thx in advance and feel free to keep the above as part of my review. I was recommended to come here YEARS ago (1999). I had three cats (Prelude, Gismo and Nala) and they were all treated with compassion on each visit. Please note, I no longer have the first cat (an old friend took him) or third cat (in heaven), so the rest of this review is for Gismo only. I moved out-of-state back in 2010, therefore had to find a new vet for him (side note: flying Gismo was probably stressful). I've been to 5-6 vets out here (i.e. annual checkups, shots and once for Cali's crappy flea infestation/deworming treatments) and so far they've all been either rude, uncaring and/or aggressive. I know most people would say their pet is the best, but my baby Gismo IS the sweetest being one could ever meet (EVERYONE - including those who hate cats or even allergic to cats - love him)! So you can imagine how I felt when he's not getting the attention he is used to and deserves. Another side note: Gismo is currently sick at 15 years of age and I believe I finally found a comparable place to ACC so I'm thankful (hopefully he gets better asap). WHY DO I GIVE SUCH A HIGH/GOOD RATING? In November 2014, I decided to DRIVE 2,000+ miles back to IL (avoiding another plane ride for him since I know he actually likes car rides) so he could have a visit with my great vet in Rock Island, IL! That speaks volumes for this company and I want others there to understand how lucky you all are!!! I did not know they changed owners, nor did I read posts on here beforehand and during my visit NOTHING HAD CHANGED (I did not notice any difference from all the years I had been there). They took pix of Gismo with their winter scenery and even mailed me the prints, too! I love this place and highly recommend it. Thx for taking the time to read my Yelp review.

I'm not sure where the negativity from a couple of the posters here comes from, but Dr. Westerhof…read moreis an excellent veterinarian... I sincerely appreciated the way my cat and I were treated by he and his staff. It was very comforting to have his advice and guidance through a very tough time for me. My cat was 16 years old and suffering from terminal kidney failure and there was nothing that could be done to save her... She had a great, long, happy life however, and I appreciate the assistance that the entire staff of the Animal Care Clinic provided to help me make my cat's final few days as comfortable and peaceful as possible....

I cannot begin to express the gratitude I have for Dr. Taylor. She is a wonder and a blessing! If…read morenot for her and her tech Joan, my boy, Buster would not be with me of that I am certain! She has the uncanny knack to put pets and their people at ease, determine a course of action that helps to dramatically improve their lives and conditions, and most importantly, listens to her clients and works with them to best accommodate their needs and address their concerns. She never pushes care unnecessarily but instead educates and informs you of the optimal care options available and what the realistic expectations might be. It's especially a pleasure to experience her quirky-humorous personality. It simply exhibits just how much she cares about our four legged loved ones and helps put our worries at bay. The Quad Cities is very lucky to have such a talented specialist in the area. Dr Taylor's care goes beyond the surgical treatments or other traditional veterinarian care. Her therapies augment and improve upon the care our furry companions have had at our primary care vet office and the results are AMAZING! My boy has twice experienced conditions of parasis. He was unable to stand or even walk. Most recently after surgery at ISU she helped to bring him back to where he not only stands but walks and even jogs a bit! I can only thank Dr Taylor and Joan for this wonderful rehabilitation and spread the word to others who may not know that therapies are available beyond your traditional vet. When we experience health issues, broken bones, bad joints, or undergo surgical procedures, we're not simply sent home from the hospital; we undergo physical therapy and assistance to recuperate and get the most benefit from our treatment, why shouldn't our furry loved ones not receive the same benefits from therapy?!

From the owner: Dr. Anne Taylor is a veterinarian who specializes in animal chiropractic and rehabilitation. read more

They are a good vet but sometimes the waiting times were a bit too long. They put my dog to.sleep…read moreso I have bad memories of them but that's not their fault

Would have been a 5/5 had it not been for the front desk staff. They are heartless with no empathy…read more The vets and nurses however, are 5/5. Unfortunately had to bring my very sick and brain cancer dying dog here. They are not my normal Vet but it was an emergency and their "walk in" appointments help so much. The vets and Nurses were the kindest, heartfelt people. They took such good care of my Maggie until her end.

I haven't been back to.them in a long time but I always enjoyed the atmosphere and the staff there…read more They even have calming treats for your pets!

They've been my primary vet since I moved to the QC a couple years ago. I see them regularly for…read moreroutine care and I have no complaints. My cat recently swallowed a sewing needle I had lost, and they've been incredibly helpful with her surgery and post-surgery care. They're on the expensive side for some things, but I wouldn't go anywhere else. They also work directly with my pet insurance, which makes claims and payments easy.